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Part Time Passenger Service Agent Jobs (NOW HIRING)

Unifi Aviation, LLC

Passenger Service Agent

Lihue, HI

$14.75 - $18.75/hr

General information Job Title Airport Customer Service Agent (American) - LIH PT Date Monday, April ... M. shift Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday ...

Worldwide Flight Services

Passenger Service Agent

Denver, CO · On-site

$15.50 - $19.50/hr

Job Summary As an Passenger Service Agent, you will be responsible for providing a wide range of ... Multiple options for both full and part-time employees! * Want WFS Employee Extras? Travel ...

Grupo Eulen

Passenger Service Agent

Miami, FL · On-site

$21.91/hr

Complies with customer service expectations for the client and passenger * Establish clear communication and guidance for the airline representative and the passenger. * The agent complies with ...

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How much do part time passenger service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for part time passenger service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are Part Time Passenger Service Agents?

Part Time Passenger Service Agents are airline or airport employees who assist passengers with check-in, boarding, ticketing, luggage handling, and customer service, but work fewer hours than full-time staff. They are often the first point of contact for travelers and help ensure a smooth travel experience. Their responsibilities may include verifying travel documents, directing passengers, and addressing inquiries or issues. This role typically requires strong communication skills, attention to detail, and the ability to work flexible hours, including evenings, weekends, and holidays.

What is the difference between Part Time Passenger Service Agent vs Part Time Ticketing Agent?

AspectPart Time Passenger Service AgentPart Time Ticketing Agent
CredentialsCustomer service experience, possibly TSA certificationCustomer service experience, ticketing system knowledge
Work EnvironmentAirports, airline counters, customer interactionAirports, ticket counters, customer interaction
Employer & IndustryAirlines, airports

Both roles involve assisting travelers in airports, handling customer inquiries, and providing support. The Passenger Service Agent focuses more on boarding, baggage, and passenger assistance, while the Ticketing Agent specializes in ticket sales and reservations. Understanding these differences helps job seekers find the right position in the airline industry.

What are the key skills and qualifications needed to thrive as a Part Time Passenger Service Agent, and why are they important?

To thrive as a Part Time Passenger Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and baggage handling procedures is often required. Excellent communication, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues efficiently. These skills are crucial for ensuring smooth airport operations, positive passenger experiences, and compliance with airline and security regulations.

What are some common challenges faced by part-time passenger service agents, and how can they be addressed?

Part-time passenger service agents often face challenges such as managing high passenger volumes during peak travel times and adapting quickly to changing flight schedules or weather disruptions. It’s important to remain calm under pressure, communicate clearly with passengers and colleagues, and stay updated on airline procedures. Developing strong teamwork skills and being flexible with your schedule can help you handle these challenges more effectively and contribute to a positive passenger experience.
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What cities are hiring for Part Time Passenger Service Agent jobs? Cities with the most Part Time Passenger Service Agent job openings:
What states have the most Part Time Passenger Service Agent jobs? States with the most job openings for Part Time Passenger Service Agent jobs include:
What job categories do people searching Part Time Passenger Service Agent jobs look for? The top searched job categories for Part Time Passenger Service Agent jobs are:
Part Time Passenger Service Agent jobs near you
Infographic showing various Part Time Passenger Service Agent job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 86% Part Time, 1% Contract, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $33,210 per year, or $16 per hour.
Passenger Service Agent

Passenger Service Agent

Worldwide Flight Services

Cedar Rapids, IA • On-site

$14.75 - $18.50/hr

Full-time, Part-time

Medical, Retirement

Posted 4 days ago

Worldwide Flight Services rating

5.3

Company rating: 5.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

42nd of 52 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
Responsibilities
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language

Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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