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Part Time Passenger Service Agent Jobs in Virginia

ABM

IAD Airline Passenger Assist

Sterling, VA

$17.13/hr

Shift Hours: Part Time PM: 01:00pm-06:00pm OR 10:00pm - 03:00am Job Title: Wheelchair Agent Location: Dulles International Airport Passenger services positions are very customer service-oriented and ...

HHM Hotels

Guest Service Agent

Arlington, VA

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health ...

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How much do part time passenger service agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for part time passenger service agent in Virginia is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a part time passenger service agent?

Part Time Passenger Service Agents are airline or airport employees who assist passengers with check-in, boarding, ticketing, luggage handling, and customer service, but work fewer hours than full-time staff. They are often the first point of contact for travelers and help ensure a smooth travel experience. Their responsibilities may include verifying travel documents, directing passengers, and addressing inquiries or issues. This role typically requires strong communication skills, attention to detail, and the ability to work flexible hours, including evenings, weekends, and holidays.

What are the key skills and qualifications needed to thrive as a part time passenger service agent?

To thrive as a Part Time Passenger Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and baggage handling procedures is often required. Excellent communication, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues efficiently. These skills are crucial for ensuring smooth airport operations, positive passenger experiences, and compliance with airline and security regulations.

What are some common challenges faced by part time passenger service agents, and how can they be addressed?

Part-time passenger service agents often face challenges such as managing high passenger volumes during peak travel times and adapting quickly to changing flight schedules or weather disruptions. It’s important to remain calm under pressure, communicate clearly with passengers and colleagues, and stay updated on airline procedures. Developing strong teamwork skills and being flexible with your schedule can help you handle these challenges more effectively and contribute to a positive passenger experience.

What is the difference between Part Time Passenger Service Agent vs Part Time Ticketing Agent?

AspectPart Time Passenger Service AgentPart Time Ticketing Agent
CredentialsCustomer service experience, possibly TSA certificationCustomer service experience, ticketing system knowledge
Work EnvironmentAirports, airline counters, customer interactionAirports, ticket counters, customer interaction
Employer & IndustryAirlines, airports

Both roles involve assisting travelers in airports, handling customer inquiries, and providing support. The Passenger Service Agent focuses more on boarding, baggage, and passenger assistance, while the Ticketing Agent specializes in ticket sales and reservations. Understanding these differences helps job seekers find the right position in the airline industry.

What do you need to be a part time passenger service agent?

To become a part-time passenger service agent, candidates typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer interactions. Prior experience in customer service or airline operations can be beneficial, and training is usually provided on the job. Flexibility to work various shifts, including weekends and holidays, is often required.

What qualifications do I need to be a part time passenger service agent?

To become a part-time passenger service agent, candidates typically need a high school diploma or equivalent, good communication skills, and the ability to handle customer interactions. Prior experience in customer service or retail can be beneficial, and some employers may require background checks or specific training related to airport or airline procedures.

What are popular job titles related to Part Time Passenger Service Agent jobs in Virginia?

For Part Time Passenger Service Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Part Time Passenger Service Agent jobs in Virginia look for?

The top searched job categories for Part Time Passenger Service Agent jobs in Virginia are:

What cities in Virginia are hiring for Part Time Passenger Service Agent jobs?

Cities in Virginia with the most Part Time Passenger Service Agent job openings:

Part Time Passenger Service Agent jobs near you
Infographic showing various Part Time Passenger Service Agent job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,926 per year, or $15.8 per hour.

IAD Passenger Service Agent - Part Time

Dulles, VA • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

50th of 67 rated aviation services

People enjoy working here

Respectful managers

Good training

Learn more about Swissport International AGexternal

$18.50/hr

Part-time

Re-posted 7 days ago

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $18.50/hour.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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