Job Title: Part-Time IT Support Technician (Remote)
Location: 100% Remote (U.S.)
Duration: Contract (Up to 12 Months)
Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).
Pay Rate: $38–40/hour
Position Overview
We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.
As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.
Responsibilities
- Own day-to-day helpdesk and endpoint support across Microsoft 365, devices, applications, and connectivity.
- Manage user accounts, groups, MFA, permissions, shared mailboxes, and secure access.
- Support new hire onboarding from laptop ordering through full system access enablement.
- Troubleshoot independently and explain root cause clearly (Tier 1/Tier 2 only)
- Support a small-company environment where the role requires both hands-on execution and proactive operational improvement.
- Help users adopt tools and technologies in a practical, business-friendly way.
Responsibilities:
- 4+ years experience
- Own day-to-day helpdesk and endpoint support across Microsoft 365, devices, applications, and connectivity.
- Manage user accounts, groups, MFA, permissions, shared mailboxes, and secure access.
- Support new hire onboarding from laptop ordering through full system access enablement.
- Troubleshoot independently and explain root cause clearly (Tier 1/Tier 2 only)
- Support a small-company environment where the role requires both hands-on execution and proactive operational improvement.
- Help users adopt tools and technologies in a practical, business-friendly way.
Systems and Tools Knowledge:
- Microsoft knowledge
- M365 applications
- Azure tenant
- IT Policy and Security Management (general knowledge, not advanced)
- iPhones/iOS
- Intune Device Management
Company Description
Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.