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Part Time It Helpdesk Jobs in Wisconsin (NOW HIRING)

UW Credit Union

IT Infrastructure Intern

Madison, WI · Hybrid

$20.50/hr

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with ... Coordinate and help recycle end-of-life computing equipment. * Author end user documentation.

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How much do part time it helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for part time it helpdesk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What is a part time IT helpdesk?

Part-time IT helpdesk jobs involve providing technical support and troubleshooting services to users, but on a schedule that is less than full-time (typically under 40 hours per week). Responsibilities usually include answering support tickets, resolving hardware and software issues, and assisting users with network or system problems. These roles are ideal for students, professionals seeking flexible hours, or those looking to gain experience in IT. Part-time IT helpdesk staff may work onsite or remotely, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a part time IT helpdesk professional?

To thrive as a Part Time IT Helpdesk professional, you generally need foundational knowledge of computer systems, troubleshooting skills, and a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for assisting users effectively and managing multiple requests. These skills and qualities are crucial for efficiently resolving technical issues, maintaining user satisfaction, and supporting smooth business operations.

What are some typical challenges faced by part time IT helpdesk staff, and how can they be managed?

Part-time IT Helpdesk employees often encounter challenges such as balancing a high volume of support tickets within limited hours and quickly adapting to shifting priorities. Since they may not be present during all business hours, effective communication with full-time staff and thorough documentation are crucial to ensure seamless support for users. Proactively utilizing knowledge bases and ticketing systems helps maintain continuity, and staying up to date with common troubleshooting procedures allows part-time team members to resolve issues efficiently and contribute positively to the team.

What is the difference between Part Time It Helpdesk vs Part Time Network Support Technician?

AspectPart Time It HelpdeskPart Time Network Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk desks, remote supportNetwork labs, on-site troubleshooting
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks

Part Time It Helpdesk roles focus on user support, troubleshooting software/hardware issues, and remote assistance. In contrast, Part Time Network Support Technicians specialize in network infrastructure, configuration, and troubleshooting. While both roles require technical certifications and often work in similar environments, their core responsibilities differ, making each suited to different skill sets within the IT industry.

Is part time IT helpdesk a good entry-level IT job?

Part-time IT helpdesk roles are common entry-level positions that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, networking, and helpdesk tools, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Wisconsin?

The most popular types of It Helpdesk jobs in Wisconsin are:

What cities in Wisconsin are hiring for Part Time It Helpdesk jobs?

Cities in Wisconsin with the most Part Time It Helpdesk job openings:

Part Time It Helpdesk jobs near you

IT Infrastructure Intern

UW Credit Union

Madison, WI • Hybrid

$20.50/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

The IT Infrastructure Intern will be responsible for assisting the IT Technical Services team with building and deploying laptops, desktops and other computing solutions. The Infrastructure Intern will also be involved with other occasional projects involving the deployment, support or recycling of network, computing, or mobile devices utilized by our end users.
It’s a great opportunity to learn technology, customer service and support, end user documentation authoring, process development and general business skills! This position is Limited Term; with the internship available for up to one year from the date of hire. The program requires 15-20 hours per week. Schedule can be flexible to support academic commitments. There may be opportunities to work additional hours during the summer or over the holidays.  The IT Infrastructure Intern must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner.


PC/Laptop/VDI Build and Deployment

  • Assist in the build and deployment of all end user computing solutions utilized by UW Credit Union employee members.
  • Schedule and coordinate with end users, install required applications, migrate user settings/preferences, test and troubleshoot as needed.
  • Work with the end user to validate that everything is working to their satisfaction.
  • Perform in-place or replacement upgrades of Windows.

Office Moves

  • Assist with moving staff from one location to another and move staff from one area of a building to another following a move plan and move schedule.
  • Disconnect and reconnect PCs, monitors and peripherals.
  • Manages and organizes cables for office equipment.

Miscellaneous Project Work

  • Participate in structured project work focused on developing foundational knowledge of network infrastructure and system operations.
  • Coordinate and help recycle end-of-life computing equipment.
  • Author end user documentation.
  • Perform general organization/cleaning of lab/build areas.

Education & Experience

  • High School Diploma is required.
  • Current enrollment in college as a junior or senior is required. 
  • Enrollment in a Technology program is preferred.

Skills

  • Working knowledge of Microsoft operating systems and Microsoft 365 (Word, Excel, Outlook).
  • Experience working in a former role that involved providing excellent customer service.
  • Demonstrated analytical and problem-solving skills.
  • The ability to demonstrate strong interpersonal communication skills with comfort/ease, communicate clearly and interact professionally with other employees.
  • The ability to follow directions, stay focused, complete assigned tasks.

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • Hybrid work environment: minimum 3 days a week on-site
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • 457 deferred-compensation plan
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire.  UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category. 

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