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Part Time Help Desk Tier 2 Jobs (NOW HIRING)

PSI Pax

Help Desk Agent (On-call)(2887)

Patuxent River, MD · On-site

$19.25 - $24.50/hr

PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government ... Provide Tier 1 technical assistance to computer program users. * Answer questions or resolve ...

Fastenal Company

Distribution Center Help Desk

Denton, TX · On-site

$16.50 - $21.25/hr

Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality ...

Fastenal Company

Distribution Center Help Desk

MO · On-site

$15.25 - $19.50/hr

Distribution Center Help Desk Avenida Multiparque, Cienega De Flores, NL 65583 NL100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 7:00am - 12:00pm Up to 25 hours/week DESCRIPCIÓN ...

NorthShore

Phlebotomist II - Tier 2

Evanston, IL · On-site

$19.31 - $28/hr

Evanston Hospital * Full Time/Part Time: Per Diem - Tier 2 * Hours: Monday-Friday, 1:30pm-11pm ... mission to "help everyone in our communities be their best". Endeavor Health is committed to ...

Endeavor Health

Phlebotomist II - Tier 2

Evanston, IL · On-site

$19.31 - $28/hr

Evanston Hospital * Full Time/Part Time: Per Diem - Tier 2 * Hours: Monday-Friday, 1:30pm-11pm ... mission to "help everyone in our communities be their best". Endeavor Health is committed to ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician ... is part-time but can easily transform to full-time with the right person. There is great ...

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How much do part time help desk tier 2 jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for part time help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Help Desk Tier 2, and why are they important?

To thrive as a Part Time Help Desk Tier 2, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you resolve complex issues while supporting both users and Tier 1 staff. These skills are vital for efficiently diagnosing problems, minimizing downtime, and ensuring high levels of user satisfaction.

What are the most common challenges faced by Part Time Help Desk Tier 2 professionals?

Part Time Help Desk Tier 2 professionals often encounter challenges such as balancing complex technical problem-solving with limited hours, prioritizing tickets that require in-depth troubleshooting, and maintaining clear communication with both users and Tier 1 staff. Since Tier 2 roles deal with escalated issues, it’s important to quickly analyze and resolve cases that couldn't be addressed at the initial level, which can be demanding when working part time. Effective time management and strong documentation practices are essential for ensuring seamless handoffs and continuity of support within the team.

What are Part Time Help Desk Tier 2 jobs?

Part Time Help Desk Tier 2 jobs involve providing technical support for computer systems, software, and hardware, typically for employees or customers needing more advanced assistance than what Tier 1 support can provide. These roles are part-time, meaning the hours are less than a full-time schedule, allowing for flexible work arrangements. Tier 2 technicians handle escalated issues that require more specialized knowledge, such as troubleshooting complex problems, resolving network issues, and coordinating with higher-level support if necessary. They often document solutions and help improve support processes.
What cities are hiring for Part Time Help Desk Tier 2 jobs? Cities with the most Part Time Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Part Time Help Desk Tier 2 jobs? States with the most job openings for Part Time Help Desk Tier 2 jobs include:
Part Time Help Desk Tier 2 jobs near you
Help Desk Agent (On-call)(2887)

Help Desk Agent (On-call)(2887)

PSI Pax

Patuxent River, MD • On-site

$19.25 - $24.50/hr

Part-time

Posted 26 days ago

Job description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule.
PSI Pax, Inc. has an exciting opportunity for a Help Desk Agent (On-Call) to support our government customer in Patuxent River, MD.
Duties & Responsibilities:
  • Provide Tier 1 technical assistance to computer program users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
  • Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
  • Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
  • Resolve incidents or requests as required.
  • Conduct customer satisfaction call backs and record results.
  • Attend ongoing Government-provided knowledge transfer and training sessions.
  • Stay abreast of all changes in standard operating procedures.
  • Utilize the Knowledge Management System to assist with call resolution.
  • Attend team meetings as required.

Required Qualifications
  • Must be able to attend an on-site four (4) week training program at NAS PAX River.
  • Less than three (3) years of experience performing work related to the functions in the job description.
  • Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.
  • Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.
  • Extensive knowledge and experience of customer service.
  • Good interpersonal, Problem-solving, and Time management skills.
  • Good written, oral, and interpersonal communication skills.
  • Strong attention to detail, organizational skills, and a commitment to quality.
  • Ability to conduct research into PC and software issues and products as required.
  • Eligibility to pass the required Government background check and obtain a public trust level Clearance.

Desired Qualifications:
Preferential consideration for applicants who have:
  • A current, active Non-NISP Clearance, Public Trust or higher-level US clearance

Education Requirements:
Must have a High School Diploma/ GED
PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.
PSI Pax, Inc. is an E-Verify Participant

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