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Part Time Help Desk Tier 2 Jobs in Texas (NOW HIRING)

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Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$20 - $30/hr

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of IT professionals in a high-energy environment ...

City of Deer Park, TX

Part-Time IT Clerk

Deer Park, TX · On-site

$16.50 - $20.70/hr

Answering the IT Help Desk phone line and walk-up requests, creating work orders, and either ... Part-Time & Temporary Employees are eligible to become members of the Deer Park Credit Union and ...

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All JobsHelp Desk Tier 2 JobsPart Time Help Desk Tier 2 JobsPart Time Help Desk Tier 2 Jobs in Texas

Part Time Help Desk Tier 2 information

What is a part time help desk tier 2?

Part Time Help Desk Tier 2 jobs involve providing technical support for computer systems, software, and hardware, typically for employees or customers needing more advanced assistance than what Tier 1 support can provide. These roles are part-time, meaning the hours are less than a full-time schedule, allowing for flexible work arrangements. Tier 2 technicians handle escalated issues that require more specialized knowledge, such as troubleshooting complex problems, resolving network issues, and coordinating with higher-level support if necessary. They often document solutions and help improve support processes.

What are the key skills and qualifications needed to thrive as a part time help desk tier 2?

To thrive as a Part Time Help Desk Tier 2, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you resolve complex issues while supporting both users and Tier 1 staff. These skills are vital for efficiently diagnosing problems, minimizing downtime, and ensuring high levels of user satisfaction.

What are the most common challenges faced by part time help desk tier 2 professionals?

Part Time Help Desk Tier 2 professionals often encounter challenges such as balancing complex technical problem-solving with limited hours, prioritizing tickets that require in-depth troubleshooting, and maintaining clear communication with both users and Tier 1 staff. Since Tier 2 roles deal with escalated issues, it’s important to quickly analyze and resolve cases that couldn't be addressed at the initial level, which can be demanding when working part time. Effective time management and strong documentation practices are essential for ensuring seamless handoffs and continuity of support within the team.

What are the most commonly searched types of Help Desk Tier 2 jobs in Texas?

The most popular types of Help Desk Tier 2 jobs in Texas are:

What cities in Texas are hiring for Part Time Help Desk Tier 2 jobs?

Cities in Texas with the most Part Time Help Desk Tier 2 job openings:

Part Time Help Desk Tier 2 jobs near you
Infographic showing various Part Time Help Desk Tier 2 job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Part Time Help Desk Support

Wharton County Junior College

Wharton, TX • On-site

$12.56/hr

Part-time

Retirement

Posted 4 days ago

Job description

Salary: $12.56 Hourly
Location : Wharton Campus, 911 Boling Highway, Wharton, TX
Job Type: Support Staff Part Time
Job Number: 2608 S 058
Department: Vice Pres of Information Technology Area
Division: Information Technology
Opening Date: 08/20/2026
General Description
The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator
Requirements
This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education. Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
To be considered for this position, all qualified applicants must attach to their online application the following documents:
  1. Copy of college transcript (if applicable)
  2. Resume
  3. Cover Letter outlining relevant experience
All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached.
Wharton County Junior College (WCJC) provides three retirement plans for it's part time employees. Part time employees must select and contribute to one of these three retirement plans.
Teachers Retirement System (TRS)
Part time employees of WCJC who are currently contributing to TRS through another school must select TRS. TRS deductions will be made from their paycheck. (Note-Part time employees not currently contributing to TRS through another school system MUST choose either Social Security or the 403b Tax Sheltered Annuity plan offered by WCJC through TIA-CREF.)
Social Security
Social Security is a retirement plan provided by the Federal Government. Social Security deductions are not made with pre-tax dollars. Contributions made while employed with WCJC are not available upon termination with the College but at retirement. Retirement benefits are administered by the Social Security Administration.
403b Tax Sheltered Annuity
The 403b Tax Sheltered Annuity is a retirement plan offered by WCJC through TIA-CREF. Employees choosing this tax sheltered retirement fund contribute 7.50% of their gross income. Contributions to TIAA-CREF are made with pre-tax dollars. The money earned by the plan is tax sheltered until withdrawn. Employees who choose TIAA-CREF vest in the retirement fund with their first contribution. An employee, upon termination of employment with WCJC, is eligible to withdraw their vested funds from the 403b plan subject to the penalties and terms of the TIAA-CREF and IRS rules concerning 403b plans.
Questions regarding retirement plans should be directed to the WCJC Payroll and Benefits Office at 1-800-561-9252 extension 6376.
01
Do you have a high school diploma or equivalent?
  • Yes
  • No

02
Do you have one year of current office work experience? If not, do you have equivalent education (30 college credit hours) or a combination of work experience and education?
  • Yes
  • No

03
Do you have basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques?
  • Yes
  • No

04
Do you have experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users?
  • Yes
  • No

05
I have verified that the following attachments have been successfully uploaded to my WCJC online application:
  • Copy of College Transcript (if applicable)
  • Resume
  • Cover Letter

Required Question

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