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Part Time Help Desk Tier 2 Jobs (NOW HIRING)

Taco Cabana

Help Desk Technician

San Antonio, TX · On-site

$18 - $24.25/hr

The Tier 1 Technical Support Technician receives calls and emails from customers concerning ... Minimum 2 years utilizing and/or supporting a Point of Sale Software Package * Networking ...

Prevailance

Help Desk Support

Virginia Beach, VA · On-site

$19 - $25.50/hr

Job Type Part-time, Contract Description This position is contingent upon successful contract award ... Candidates must demonstrate successful experience in at least two (2) of the following core areas:

Tamus

Service Desk Specialist (Part-Time)

Killeen, TX · On-site

$15/hr

Job Title Service Desk Specialist (Part-Time) Agency Texas A&M University - Central Texas ... to Tier 2 and Tier 3 tech support, routes customers to the appropriate department when needed ...

Fastenal Company

Distribution Center Help Desk

Jessup, PA · On-site

$16.50 - $21.25/hr

Distribution Center Help Desk 1225 Mid Valley Dr, Jessup, PA 18434 PA100 Distribution Center Part-time Shift(s): FRI 1:00pm - 5:00pm MON TUE WED THU 2:00pm - 6:00pm Up to 28 hours/week OVERVIEW: Find ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent AND Two (2) year of help desk call center, customer service, or application support experience required OR ; Associate ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent AND Two (2) year of help desk call center, customer service, or application support experience required OR ; Associate ...

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How much do part time help desk tier 2 jobs pay per hour?

As of May 29, 2026, the average hourly pay for part time help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Help Desk Tier 2, and why are they important?

To thrive as a Part Time Help Desk Tier 2, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you resolve complex issues while supporting both users and Tier 1 staff. These skills are vital for efficiently diagnosing problems, minimizing downtime, and ensuring high levels of user satisfaction.

What are the most common challenges faced by Part Time Help Desk Tier 2 professionals?

Part Time Help Desk Tier 2 professionals often encounter challenges such as balancing complex technical problem-solving with limited hours, prioritizing tickets that require in-depth troubleshooting, and maintaining clear communication with both users and Tier 1 staff. Since Tier 2 roles deal with escalated issues, it’s important to quickly analyze and resolve cases that couldn't be addressed at the initial level, which can be demanding when working part time. Effective time management and strong documentation practices are essential for ensuring seamless handoffs and continuity of support within the team.

What are Part Time Help Desk Tier 2 jobs?

Part Time Help Desk Tier 2 jobs involve providing technical support for computer systems, software, and hardware, typically for employees or customers needing more advanced assistance than what Tier 1 support can provide. These roles are part-time, meaning the hours are less than a full-time schedule, allowing for flexible work arrangements. Tier 2 technicians handle escalated issues that require more specialized knowledge, such as troubleshooting complex problems, resolving network issues, and coordinating with higher-level support if necessary. They often document solutions and help improve support processes.
What cities are hiring for Part Time Help Desk Tier 2 jobs? Cities with the most Part Time Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Part Time Help Desk Tier 2 jobs? States with the most job openings for Part Time Help Desk Tier 2 jobs include:
Part Time Help Desk Tier 2 jobs near you
Computer User Support Specialist (Junior) - Part-Time/On-Call (PTOC)

Computer User Support Specialist (Junior) - Part-Time/On-Call (PTOC)

Digital Enterprise Solutions, Inc.

Patuxent River, MD

$15 - $16.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Computer User Support Specialist (Junior) – Part-Time/On-Call (PTOC)
Digital Enterprise Solutions, Inc. (DESI) is in need for a junior-level Computer User Support Specialist to join our team of qualified and diverse individuals supporting an enterprise service desk in Patuxent River, MD 20670. This would initially be an hourly non-exempt Part-Time/On-Call (PTOC) position with the potential to transition to full-time based on performance and program needs. A required ~3-4 week on-site training program will be conducted upon start.
PTOC Computer User Support Specialists will be called upon during surge needs or to backfill other full-time specialists who are absent. Candidates must be flexible and available to support any of the following shifts based on coverage needs:
  • Core hour day shifts: 6am-8pm, Monday-Friday
  • Weekday overnight shifts: Monday-Thursday 8pm-7am
  • Weekend day shifts: Friday, Saturday, Sunday 6am-7pm
  • Weekend overnight shifts: Friday, Saturday, Sunday 6pm-7am
ROLES/RESPONSIBILITIES:
  • Provide first-level technical support to users via phone, email, and/or ticketing system.
  • Log and manage service requests using ITSM platforms such as Ivanti or ServiceNow
  • Answer questions or resolve basic computer problems for clients in person, or via telephone or electronically.
  • Assist users with troubleshooting issues related to hardware, software, email, printing, and basic network connectivity
  • Escalate unresolved issues to Tier 2 support/specialized services as appropriate
  • Maintain documentation of issues and resolutions
EDUCATION/EXPERIENCE REQUIREMENTS:
To be considered for this position, you must meet the education and experience listed below:
  • A High School diploma or GED is required.
  • Less than three (3) years of experience performing work in the abovementioned roles and responsibilities.
MINIMUM QUALIFICATIONS:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
  • Customer service skills, preferably gained within a call center-like environment.
  • Excellent written and verbal communication skills.
  • US Citizenship is required due to US government contract requirements.
  • Ability to obtain and maintain a favorable non-NISP or SECRET clearance (interim required to start).
PREFERRED QUALIFICATIONS:
Candidates with experience or knowledge in these desired skills will be given preferential consideration:
  • Experience as a help desk specialist/agent within an enterprise environment.
  • Experience at NAVAIR National Help Desk.
  • Experience with Ivanti ITSM.
  • Experience with ServiceNow.
  • Active SECRET clearance.
COMPENSATION amp; BENEFITS:
The compensation range is based on industry compensation data and/or position budget and reflects our commitment to transparency and fairness:
  • The hourly compensation range is $15 to $16.75/hour, commensurate with education and experience.
  • Other compensation may include discretionary bonuses, referral rewards, and spot awards.
  • Full-time benefits (once transitioned) include comprehensive health insurance (medical, dental, vision), Health Reimbursement Account (HRA), paid time off, paid holidays, life insurance with accidental death and dismemberment, short-term disability insurance, long-term disability, 401(k) with matching,
This position is contingent upon customer approval of candidate.
Eligible for our External Referral Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth or related medical conditions, age, military status, disability, ethnic or national origin, or other legally protected status.
For a listing of all DESI open positions, please visit the “Careers” section of our website at https://www.ilikedesi.com/careers

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