Car Wash Attendant (Sales-Focused)Position SummaryThe Car Wash Attendant serves as a frontline sales ambassador responsible for driving revenue through membership conversions, wash upgrades, and customer engagement at the pay station. This role is accountable for delivering a high-energy, consultative sales experience while ensuring operational excellence and customer satisfaction.
Core ResponsibilitiesSales & Revenue GenerationProactively engage every customer at the pay station with a consultative, sales-driven approach
Present, position, and close sales on unlimited membership packages as the primary objective
Effectively upsell premium wash packages and add-on services to maximize ticket value
Communicate the value proposition and cost savings of memberships with confidence and clarity
Consistently meet or exceed individual and site-level sales targets and KPIs
Capture customer information and drive email and loyalty program sign-ups
Leverage promotions, limited-time offers, and incentives to increase conversion rates
Customer Experience ExcellenceDeliver a high-energy, professional, and persuasive customer interaction on every transaction
Build rapport quickly and tailor recommendations based on customer needs
Address customer objections and concerns with a solutions-oriented mindset
Ensure every customer leaves with a clear understanding of services and membership benefits
Maintain a strong focus on customer satisfaction and retention
Operations & Wash ExecutionSafely and efficiently guide customers into the wash tunnel
Perform vehicle pre-checks to ensure safe processing
Apply pre- and post-wash treatments as needed
Maintain optimal flow and minimize downtime or service delays
Use proper techniques throughout wash and drying processes
Facility & Site MaintenanceMaintain a clean, organized, and sales-ready environment, especially at the pay station
Ensure signage, menu boards, and promotional materials are accurate and visually compelling
Monitor and report any equipment issues or operational disruptions
Restock supplies and maintain overall site presentation standards
Keep vacuum areas, trash stations, and customer-facing zones clean and functional
Key Performance Indicators (KPIs)
Membership conversion rate
Upsell/upgrade percentageAverage ticket value (ATV)
Customer satisfaction scores
Email/loyalty sign-up volume
QualificationsStrong sales aptitude with the ability to confidently ask for and close sales
Excellent communication, persuasion, and interpersonal skills
Prior experience in retail, sales, or customer-facing roles preferred
Ability to thrive in a fast-paced, goal-oriented environment
Positive, outgoing personality with a results-driven mindset
Flexibility to work varying shifts, including weekends and holidays
Physical RequirementsAbility to stand for extended periods
Ability to lift up to 30 pounds
Ability to perform repetitive physical tasks including bending, reaching, and squatting
AquaShine Express Car Wash is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.