Job Title: Medical Assistant
Department: Clinical
Reports to: Compliance Officer
FLSA Status: Non-Exempt
Hours: Full or Part Time
SUMMARY
The Medical Assistant is a key member of the clinic team. He/she plays an important role to help ensure a
positive patient experience and efficient clinic operations by assisting healthcare providers in the conduct
of patient care. Examples include recording patient height, weight, vital signs, medical history and current
complaints; drawing blood; providing basic wound care and administering medications as directed by the
physician. The Assistant also ensures examination rooms are prepared and ready for the healthcare
provider, obtains authorization of release of medical records, maintains medical records, and assists in
billing / coding / EMR documentation activities.
The Patient Access Representative is a member of the PCMH team which includes: Providers, Licensed
Vocational/Practical Nurses, Certified Medical Assistants, Pharmacists, Case Managers, Integrated
Behavioral Mental Health Providers, Disease Managers and Population Health. This team is aligned to
provide health care at each member’s full scope of licensure or scope of practice.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
1) Prepares patient for examination, including
• Accurate medical intake including vital signs, height, weight, allergies (drug and food), past
medical history, current complaint
• Completing electronic medical record documentation before patient is seen by primary care
provider
• Assisting clinical staff in completing examination and procedures as instructed
• Obtaining laboratory samples and complete associated paperwork such as lab slips and other
forms when needed
2) Performs directed procedures such as EKG, nebulizer treatments, ear irrigation, suture removal,
wound dressings, PPD testing, HIV testing (if credentialed), venipuncture and other directed
procedures in accordance with OSHA and CLIA guidelines
3) Administers medications under the supervision of the primary care provider; assist in the preparation
of medications for patients as needed
4) Closes patient examination process by providing check out slips and required patient instructions
5) Prepares examination rooms and ensures rooms are stocked with needed supplies; maintains
cleanliness of exam rooms and lab drawing area
6) Cleans and sterilizes instruments and disposes of contaminated supplies
7) Completes all relevant charting, documentation and follow-up. Fills out and maintains patient-related
paperwork, including federal- and state-mandated forms, diagnostic records, and progress notes,
documentation for PPD testing, pregnancy testing, labs and pap smears
8) Assists in the coordination of specialty clinics as required, including maintenance of exam rooms,
supplies and clinic records
9) Tracks laboratory results and provides monthly numbers for required reports
10) Follows universal precautions to protect self and patients
11) Participates in all appropriate team meetings and required training sessions.
12) Participates in other clinical or administrative projects as assigned by the Clinic or Health Services
Operations Directors
PROFESSIONAL REQUIREMENTS
• Maintain patient confidentiality at all times
• Maintain professional attire
• Complete continued education/training requirements
• Report to work on time and as scheduled
• Wear identification while on duty
• Represent the organization in a positive and professional manner at all times
• Comply with all organizational policies and standards regarding ethical business practices
• Communicate the mission, ethics and goals of the organization
• Participate in performance improvement and continuous quality improvement activities
PATIENT CENTERED MEDICAL HOME (PCMH)
• Expected to proactively collaborate and integrate with members of their team, other departments
and directorates to achieve optimal care for Patient Centered Medical Home (PCMH) model.
• Actively participates in PCMH Team huddles
o Promotes effective communication with staff, patients, families, and between other
departments.
• Prepares patient electronic health record and other appropriate forms prior to patient’s
appointment
• Utilizes automated programs and information technology tools to facilitate the patient experience.
o Data entry for population health metrics and health promotion
o Assist in maintaining and updating patient registries
o Utilizes the patient’s preferred method of communication to provide integrative and
comprehensive care
o Utilizes clinic available tools for proactive patient management of their health care needs.
It is expected he/she will participate in updating patient data by utilizing communication
and management tools (i.e., Athena computer system).
• Communicates to patients utilizing asynchronous messaging to improve communication and
facilitate care through non-traditional means
EDUCATION and/or EXPERIENCE
Qualifications
• High School Diploma / GED
• Certified Medical Assistant with understanding in basics of medical terminology
• Phlebotomy drawing certificate preferred; venipuncture certificate or equivalent
• Current CPR certificate
• Excellent interpersonal, communication and time management skills
• Ability to work in fast paced environment with multiple health care providers
Physical/Mental Demands amp; Working Conditions:
• Excellent interpersonal, communication and management skills
• Physically able to work in a fast paced environment
• Work various shifts as required to ensure that health services are adequately administered
• Works in typical clinical office setting
• Must be able to lift 20 pounds
• Must Accept Agape Community Health, Inc. Engagement Standards
• May be required to work evenings and weekends.