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We're passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world's most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

As the Patient Experience Business Partner (PXBP), you will serve as the primary strategic liaison within Patient Experience (PX) for assigned Therapeutic Areas (TAs) to shape, triage, and elevate patient-related strategies and capabilities across Genentech. What you can expect in this role at Genentech:

• Serve as the primary point of contact within PX for assigned TAs, managing the intake, documentation, and prioritization of patient experience needs across the product lifecycle.

• Engage deeply with assigned Squads to translate TA business strategies into actionable experience requirements and PX Strategy Briefs.

• Partner closely with Access Business Partners to integrate patient access barriers, support opportunities, and launch readiness into the Integrated Access Plan (IAP) and relevant integrated patient plan.

• Lead PX activities for new product launches, line extensions, and pipeline assets, ensuring existing programs expand to meet future patient support requirements.

• Influence senior CMG leaders with competing priorities by effectively communicating the strategic value, insights, and outcomes of PX priorities.

• Collaborate cross-functionally with Experience Design, DDA, and RDT to advocate for the patient journey and drive scalable, enterprise-wide PX solutions.

• Connect regularly with peer PXBPs to share best practices, eliminate overlap, and facilitate trade-off decisions within the enterprise PX roadmap.

• Hold a Bachelor's degree in a relevant discipline with 12+ years of professional industry experience in the pharmaceutical, biotechnology, or related sector.

• Demonstrate deep understanding and knowledge in at least one Therapeutic Area and the ecosystem of entities impacting the patient access journey.

• Possess a proven track record of strategic planning, trade-off decision-making, and managing high-impact cross-functional projects.

• Show a deep proven track record of interfacing with, presenting to, and earning buy-in from senior leadership to drive strategic alignment across matrixed organizations.

• Bring strong leadership presence, storytelling, and communication skills, with a demonstrated ability to lead and influence without direct authority.

• Master's degree or MBA in a relevant healthcare, business, or scientific field.

• Direct experience in Patient Experience, Patient Access, Patient Advocacy, or Commercial Operations strategy.

• Demonstrated success navigating matrixed cross-functional squads and utilizing data/technology tools to improve patient outcomes.

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus

• No relocation benefits are available for this posting

Willingness and ability to travel, as needed up to 30%.

The expected salary range for this position based on the primary location of CA is $166,400 - 309,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.