Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Center Supervisor - Overnight to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: Network Operations Center Supervisor - Overnight
Status: Full-Time/Exempt
Reports to: Sr. Director Network Operations Center
Location: Orlando, Florida
Position Summary: The Network Operations Center (NOC) Overnight Supervisor position plays an important role within Summit Broadband, it represents an experienced professional with strong leadership and technical skills. This position is critical to the team and will be the hands-on overnight leader for the 24x7 NOC that owns the state of the network, change management, service assurance, and customer experience. The NOC Overnight Supervisor is responsible for driving Change Management, NOC KPIs and Incident Management Processes. They are responsible for assisting and supporting NOC Techs with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training. They will also play an instrumental role in driving process improvements.
Essential Job Functions:
โข Supervises staff of NOC professionals monitoring Summit Broadband Network on 24x7 basis
โข Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities
โข Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained
โข Provides initial training to new employees before they are put on shift
โข Provides training as necessary when new Systems/Services are integrated into the network
โข Performs yearly certification of employees to confirm their competence to perform the tasks at hand
โข Develop Procedural Documentation for staff and provide recommended changes for documentation outside of their area of responsibility
โข Develop reports on staff workload and identify risks
โข Manages up and communicates with leadership
โข Writing/Reviewing RFOs
โข * All other duties as assigned.
Qualifications:
โข Knowledge of TCP/IP technology including IP addressing, subnet masking
โข Knowledge of troubleshooting network issues in both a LAN and large WAN environment
โข Knowledge of the Command Line interface for Juniper, Nokia, and Ciena
โข Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures
โข Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure
โข Knowledge of Video delivery systems and IPTV
โข Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications
โข Basic knowledge of Linux distributions
โข Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, Powerpoint, and Visio)
โข Existing supervisorial experience in a high-paced NOC environment
โข Knowledge of Meta Voice Switching platform
โข Holder of one or more network certifications CCNA, CCNP, JNCIA, etc. preferable
Knowledge, Skills, and Abilities: Word processing, Spreadsheets, Internet software, E-mail, Database software. Good communication and analytical skills. Good problem-solving skills.
Education and Experience: BS degree and/or 8-12 years of prior relevant experience
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to use hands and fingers to use tools and manipulate equipment. The employee is occasionally required to lift up to 50 pounds. Vision requirements include close vision, ability to adjust focus and to see colors.
*Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband, Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E- Verify program.
Summit Broadband is a drug and tobacco free workplace.
Salary Description
$60,000 - $70,000 Annual Salary