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Overnight Virtual Customer Success Manager Jobs in Ridgewood, NJ

FlowX.ai group

Customer Success Manager

Manhattan, NY · On-site

$90 - $130/hr

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

Fonn Group AS

Customer Success Manager

Manhattan, NY · On-site

We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the New York tri-state area. This role is pivotal in ensuring client ...

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday-Friday Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We ...

Whip Media Group

Customer Success Manager

Manhattan, NY · On-site

$150 - $185/hr

Customer Success Manager New York, NY, New York, NY, US 30+ days ago Requisition ID: 1008 Whip Media is the leading SaaS platform transforming how the world's largest media and entertainment ...

Melio

Customer Success Manager

New York, NY · On-site

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any client facing ...

Modo Energy

Customer Success Manager

New York, NY · On-site

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

Modo Energy

Customer Success Manager

New York, NY

The Role We're hiring a Customer Success Manager to join Modo's Customer Success team in New York. Today, that model runs on a partnership: an Account Manager owns the strategic relationship, the ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

Neara

Customer Success Manager

Manhattan, NY · On-site

$125 - $155/hr

Return to jobs list Customer Success Manager Job type: Full Time · Department: Customer Success · Work type: Hybrid · USD 125,000-155,000 / year New York, New York, United States Our Mission We're ...

OnCorps, Inc.

Customer Success Manager

Manhattan, NY · On-site

$90 - $150/hr

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

intenseye

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

Flip

Customer Success Manager

New York, NY

Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION : Brooklyn, New York (Onsite M-F) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare ...

Clark

Customer Success Manager

New York, NY · On-site

$125K - $155K/yr

The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head of Customer Success, Audit ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for the world's largest asset managers and fund administrators to reduce operational complexity. We're ...

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All JobsCustomer Success JobsOvernight Virtual Customer Success Manager JobsOvernight Virtual Customer Success Manager Jobs in Ridgewood, NJ

Overnight Virtual Customer Success Manager information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do overnight virtual customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for overnight virtual customer success manager in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Virtual Customer Success Manager vs Virtual Customer Support Specialist?

AspectOvernight Virtual Customer Success ManagerVirtual Customer Support Specialist
CredentialsTypically requires experience in customer success, relevant certifications (e.g., CS certifications), and industry knowledgeOften requires basic customer service skills, sometimes certifications in support tools or communication
Work EnvironmentRemote, overnight shifts, proactive engagement with clients, strategic focusRemote, flexible hours, reactive support, troubleshooting and issue resolution
Employer & Industry UsageUsed by SaaS, tech, and service companies focusing on customer retentionCommon across retail, tech, and service industries for handling customer inquiries

The Overnight Virtual Customer Success Manager focuses on proactive client engagement and retention during overnight hours, requiring industry experience and strategic skills. In contrast, the Virtual Customer Support Specialist handles reactive customer inquiries, troubleshooting, and support tasks, often with less emphasis on strategic account management.

What job categories do people searching Overnight Virtual Customer Success Manager jobs in Ridgewood, NJ look for?

The top searched job categories for Overnight Virtual Customer Success Manager jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Overnight Virtual Customer Success Manager jobs?

Cities near Ridgewood, NJ with the most Overnight Virtual Customer Success Manager job openings:

Overnight Virtual Customer Success Manager jobs near you

Customer Success Manager

FlowX.ai group

Manhattan, NY • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Oversee and drive the success of US clients from agreement signing through go-live and beyond.

  • Support the customer in adopting the platform, managing implementation projects, and demonstrating value.

  • Identify friction points, work with the product team on issues, and manage account relationships to foster renewal and upsell opportunities.

Job description

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.

Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.

Mission

As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.

What you would do on a daily basis:
  • Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.
  • Identifying friction points and blockers, and helping the customer team work through them.
  • Working with the product team on identified platform issues to drive resolution.
  • Understanding the pain points of the client and showing the value of the platform being offered.
  • Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.
  • Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.
  • Putting the client's needs first.
Who you are:
  • 3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.
  • Experience managing implementation projects, with solid project management skills.
  • Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.
  • Strong analytical skills and mindset.
  • Excellent English verbal and written communication/presentation skills.
  • Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.
What's in it for you:
  • Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.
  • Work directly with the tech and business leadership of European and American companies to transform digital experiences.
  • Direct involvement in further building the team & the culture.
  • Early-stage equity package to be considered.
Location: New York City
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
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