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Overnight Verizon Tech Coach Jobs (NOW HIRING)

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Sales Associate (Verizon Events)

San Antonio, TX · On-site

$2.4K - $5.5K/mo

If you have a passion for sales and a desire to learn about the latest technologies in the ... We believe great salespeople are built through coaching, mentorship, repetition, and accountability.

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Sales Representative (Verizon Events)

Austin, TX · On-site

$3.0K - $6.0K/mo

If you have a passion for sales and a desire to learn about the latest technologies in the ... We believe great salespeople are built through coaching, mentorship, repetition, and accountability.

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Verizon

Assoc Dir-Prog & Proj Mgmt

Basking Ridge, NJ · On-site

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Experience with managing technology investment and financials; specifically navigating complex ...

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Overnight Verizon Tech Coach information

What is the difference between Overnight Verizon Tech Coach vs Overnight Verizon Customer Support Representative?

AspectOvernight Verizon Tech CoachOvernight Verizon Customer Support Representative
CertificationsTechnical certifications often preferredCustomer service certifications beneficial
Work EnvironmentTechnical support, troubleshooting focusCustomer interaction, issue resolution
Employer & Industry UsageTelecommunications, technical supportTelecommunications, customer service

The Overnight Verizon Tech Coach primarily focuses on technical troubleshooting and coaching, requiring technical skills and certifications. In contrast, the Overnight Verizon Customer Support Representative emphasizes customer service and issue resolution. Both roles operate overnight shifts within Verizon's telecommunications industry but differ in their core responsibilities and skill requirements.

What does an Overnight Verizon Tech Coach do?

An Overnight Verizon Tech Coach provides technical support and guidance to Verizon customers during overnight hours. They assist with troubleshooting devices, resolving connectivity issues, and answering questions about Verizon products and services. Their role often involves remote support via phone, chat, or email, ensuring customers receive help outside of standard business hours. Tech Coaches are knowledgeable about the latest Verizon devices and services, helping customers get the most out of their technology.

What are the key skills and qualifications needed to thrive as an Overnight Verizon Tech Coach?

To excel as an Overnight Verizon Tech Coach, you need strong technical troubleshooting abilities, in-depth knowledge of Verizon products and services, and experience in customer support, often supported by a high school diploma or higher. Familiarity with Verizon’s CRM platforms, digital support tools, and remote assistance software is typically required. Outstanding communication, patience, and problem-solving skills help you deliver excellent customer service and manage challenging interactions during overnight shifts. These competencies ensure customers receive timely, effective support, maintaining Verizon’s service standards and customer satisfaction around the clock.

What are some common challenges faced by Overnight Verizon Tech Coaches, and how can they effectively manage them?

Overnight Verizon Tech Coaches often encounter unique challenges such as handling complex technical issues with limited immediate support and managing customer interactions during quieter hours. To succeed, it's important to stay updated on the latest Verizon products and troubleshooting protocols, and to be resourceful in utilizing internal knowledge bases and escalation procedures. Building strong communication skills is also crucial, as remote collaboration with day-shift teams ensures seamless issue resolution and customer satisfaction. Embracing proactive problem-solving and self-motivation can help tech coaches excel in the overnight environment.
More about Overnight Verizon Tech Coach jobs
What are the most commonly searched types of Verizon Tech Coach jobs? The most popular types of Verizon Tech Coach jobs are:
What job categories do people searching Overnight Verizon Tech Coach jobs look for? The top searched job categories for Overnight Verizon Tech Coach jobs are:
Overnight Verizon Tech Coach jobs near you
Infographic showing various Overnight Verizon Tech Coach job openings in the United States as of August 2026, with employment types broken down into 42% Full Time, 57% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Distinguished Engineer-System Architecture

Verizon

Irving, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

36th of 97 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
Manage the Mobile & Home and personalization architecture program. Deliver end-to-end solutions for the Mobile and Home program. Deliver comprehensive architecture for personalized experiences across various applications. Manage the design of the Mobile and Home modernization program, including integration with new partners and a complete redesign of the Fios architecture ecosystem. Coach and mentor cross-functional architecture teams, providing guidance to expand the Verizon EA 2.0 practice. Conduct Brown Bags and Webinars to continuously share knowledge and best practices with GTS and business stakeholders. Work with the architecture team to create solutions architecture diagrams and support high-level design documents (HLD) for Omni, personalization and Martech initiatives. Provide status updates and undertake architecture reviews to the executive leadership team for the Mobile and Home Program. Ensure use case and overall architecture alignment with roadmaps. Build long-lasting relationships with business teams to deeply understand their roadmaps, and strategic goals. Discover and prototype new technology solutions for systems of engagement, customer experience platform, and systems of insights. Review the latest technical offerings or developments in the industry and determine the fit for the Verizon ecosystem. Define methodologies, best practices, perform research and evaluate open source and vendor products in the most critical space of non-functional requirements (NFRs) such as performance and scalability.
What we're looking for...
Bachelor's or foreign equivalent degree in Computer Science, Information Technology, or a related field, and 8 years of progressive, post-baccalaureate experience in the job offered or as a Software Engineer, Technical Staff-System Architecture, Sr. Analyst, or in a related/similar position. Experience therein to include 8 years in the following:
  • Designing and implementing Software & Systems Architecture;
  • Working as an Architect/Developer on Customer experience platforms and provisioning interfaces;
  • Performing workflow management and provisioning flows;
  • Creating solutions architecture diagrams and supporting high-level design documents (HLD);
  • Leading improvements in performance, reliability, scalability, and high availability of enterprise applications
  • Implementing modern authentication mechanisms, such as JWT; and
  • Applying advanced knowledge of enterprise-wide system relationships to lead teams of designers and architects in delivering successful system initiatives and projects.

In lieu of a Bachelor's degree, employer will accept 2 additional years of experience in the above position and skill sets.
Hybrid role, ability to work from home.
Must Reference: Job # YKYADV-W
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

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