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Overnight Software Support Engineer Jobs (NOW HIRING)

Natera

OR

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

As a Software Support Engineer, you will be responsible for monitoring, supporting, and maintaining critical automation systems, ensuring their reliability and performance while acting as a liaison ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

CoServe Global Solutions

NJ · On-site

Responsibilities for this position will include technical support to customers and systems engineers for complex Network Analytics and Discovery software solutions. This individual will troubleshoot ...

CultureFit

Software Support Engineer

Vernon Hills, IL · On-site

The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for software solutions. This role combines customer-facing support with hands-on ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

IBML

Software Support Engineer

Birmingham, AL · On-site

PURPOSE The Software Technical Support Specialist is a customer-facing role, providing software ... and engineers. The ability to prioritize and balance multiple tasks is required. He/she must be ...

Rubix Recruiting

Software Support Engineer

Golden, CO · On-site

The Technical Support Technician's primary role is to support customers with installation and problem resolution of Locution's software and hardware products. You will be required to provide ...

Natera

Software Support Engineer III

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Natera

Software Support Engineer III

Austin, TX

$80K - $100K/yr

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

ASM

Engineer, Software Support

Phoenix, AZ

Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment ...

Accela

Software Support Engineer (Backline)

$75K - $80K/yr

REQUIRED QUALIFICATIONS * 4-7 years of SaaS product support or software engineering experience. * Advanced SQL and relational database knowledge. * Strong understanding of web application ...

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Overnight Software Support Engineer information

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$39.5K

$90.7K

$166.5K

How much do overnight software support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for overnight software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Overnight Software Support Engineers, and how can they be managed effectively?

Overnight Software Support Engineers often encounter challenges such as troubleshooting critical system issues with limited immediate resources and collaborating with daytime teams across time zones. Managing these challenges involves strong documentation skills, proactive communication, and maintaining clear handoffs between shifts. Additionally, adaptability and self-reliance are key, as engineers may need to resolve urgent incidents independently while ensuring detailed updates for the next team. Building familiarity with the company’s escalation procedures and fostering relationships with global colleagues can also help streamline overnight workflows.

What does an Overnight Software Support Engineer do?

An Overnight Software Support Engineer provides technical assistance and troubleshooting for software products during nighttime hours. They monitor systems, respond to user inquiries, resolve incidents, and escalate complex issues to daytime teams if needed. Their role ensures that software applications remain operational outside of regular business hours, minimizing downtime and keeping global clients supported around the clock.

What are the key skills and qualifications needed to thrive as an Overnight Software Support Engineer, and why are they important?

To thrive as an Overnight Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or proven technical experience. Familiarity with ticketing systems, remote monitoring tools, and knowledge of common programming languages or databases is typically required. Excellent problem-solving, communication, and the ability to work independently under pressure are crucial soft skills. These skills ensure timely resolution of critical issues, minimize downtime, and maintain smooth operations during off-hours.
What cities are hiring for Overnight Software Support Engineer jobs? Cities with the most Overnight Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Overnight Software Support Engineer jobs? States with the most job openings for Overnight Software Support Engineer jobs include:
Overnight Software Support Engineer jobs near you

Software Support Engineer III

Natera

OR

Other

Posted 4 days ago

Natera rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

47th of 103 rated laboratories

Job description

POSITION SUMMARY:  A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems.  In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers.  The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.

PRIMARY RESPONSIBILITIES:

  • Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.

  • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.

  • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.

  • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.

  • Identify and codify solutions to frequent issues as documented and scripted processes.

  • Performs other duties as assigned.

  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

QUALIFICATIONS:

  • 5+ years of experience in a similar role.

  • BS Degree in Computer Science, similar discipline, or equivalent work experience.  MS preferred.

  • KNOWLEDGE, SKILLS, AND ABILITIES:

  • Working knowledge of Java, Spring framework required

  • Experience with relational databases essential, with specific experience with MySql

  • Extensive analytic troubleshooting skills

  • Excellent communication and organizational skills, especially for problem solving under pressure

  • Strong technical documentation skills

  • Eagerness to acquire new skills in genetics

  • Ability to thrive in a fast-paced environment and manage multiple tasks independently

  • Experience with Groovy scripting language a plus

  • Experience with Python and web services a plus

PHYSICAL DEMANDS & WORK ENVIRONMENT:

  • Duties are typically performed in an office setting.

  • This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. 

  • Schedule may include non-traditional work hours, including nights and/or weekends.

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