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Overnight It Support Jobs in Rochester, NY (NOW HIRING)

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

This role combines hands-on systems administration and end-user support with strategic technology planning. The position ensures reliable, secure day-to-day IT operations. REPORTS TO: Director of ...

The Arc

IT Operations Specialist I FT

Rochester, NY

Serves as the first point of contact for technology support across The Arc of Monroe. Working in partnership with the organization's third-party Managed IT Services Provider (MSP), this position ...

INA Solution Inc

IT Suppot Technician

Rochester, NY · On-site

Position: IT Support Technician Location: Rochester, NY Shift: M - F; 40 hours Job Summary The IT Support Technician will be the first point of contact for clients, triaging tickets, resolving ...

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

... IT Associate on a contract to hire basis ... This role supports day-to-day technology operations with an emphasis on end‑user computing ...

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

... IT Associate on a contract to hire basis ... This role supports day-to-day technology operations with an emphasis on end‑user computing ...

Artera

Regional Field Support Manager

Rochester, NY · On-site

$120K - $150K/yr

At Artera Services , we are seeking a Regional Field Support Manager to lead onsite Tier 2 IT Support Engineers across multiple operating companies and serve as the primary point of accountability ...

Lthc

IT Cloud Engineer Network

Rochester, NY · Hybrid

Supports high-level strategy for enterprise server environment. Works directly with business stakeholders to gather IT infrastructure requirements. Works with technology vendors and technical SMEs to ...

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How much do overnight it support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for overnight it support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an overnight IT support?

An Overnight IT Support job involves providing technical assistance and troubleshooting outside regular business hours, typically during the night shift. Responsibilities include monitoring systems, resolving network or hardware issues, and assisting users with technical problems. This role is crucial for businesses that operate 24/7 or need after-hours tech support to maintain smooth IT operations. Strong problem-solving skills, knowledge of IT systems, and the ability to work independently are essential.

What are the key skills and qualifications needed to thrive in overnight IT support?

To thrive as an Overnight IT Support professional, you need strong troubleshooting skills, technical knowledge of hardware and software systems, and experience in IT support or help desk environments. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills that help you excel during non-standard work hours. These competencies are crucial for maintaining critical systems and providing timely assistance when fewer resources are available overnight.

What are some typical challenges faced by overnight IT support?

Overnight IT Support professionals often handle technical issues with limited in-person supervision and support, which requires strong independent problem-solving skills. They may address high-priority incidents or system outages that arise outside of regular business hours, ensuring minimal disruption to business operations. Additionally, communication with daytime teams is crucial to provide thorough handovers and maintain continuity of support. This role can be both rewarding and demanding, offering valuable experience in crisis management and exposure to a wide range of IT environments.

What are the most commonly searched types of It Support jobs in Rochester, NY?

The most popular types of It Support jobs in Rochester, NY are:

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For Overnight It Support jobs in Rochester, NY, the most frequently searched job titles are:

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Overnight It Support jobs near you
Infographic showing various Overnight It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Internal IT Administrator

ComTec Solutions LLC

Rochester, NY • On-site

$21 - $36/hr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Administer and maintain internal technology systems including Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.

  • Manage user lifecycle processes such as onboarding, offboarding, permissions, and account administration, and deploy/support laptops, desktops, mobile devices, and peripherals.

  • Serve as the primary internal IT support resource, managing ticket intake, resolution, documentation, and escalation, and providing support to employees at all levels.

Job description

Description

THIS IS AN ON-SITE POSITION


JOB SUMMARY:

 The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.


The position ensures reliable, secure day-to-day IT operations.


REPORTS TO: Director of Finance

DIRECT REPORTS: None


ESSENTIAL FUNCTIONS:

  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

  • Serve as primary internal IT support resource (Tier 1-3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.

3. SUCCESS MEASURES

  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements


ADDITIONAL RESPONSIBILITIES:

  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required


Requirements

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.


SOFT SKILLS & COMPENTENCIES:

  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative


EDUCATION & QUALIFICATIONS:

Qualifications

  • 3-5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor's degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent


WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver's license and reliable transportation


Apply