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Overnight It Support Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60 ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works ...

INA Solution Inc

IT Suppot Technician

Rochester, NY · On-site

Position: IT Support Technician Location: Rochester, NY Shift: M - F; 40 hours Job Summary The IT Support Technician will be the first point of contact for clients, triaging tickets, resolving ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

ABOUT THIS IT SERVICE MANAGER ROLE Role: Full-time IT Service Manager Location: Fairport, NY Pay ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

Artera

Regional Field Support Manager

Rochester, NY · On-site

$120K - $150K/yr

At Artera Services , we are seeking a Regional Field Support Manager to lead onsite Tier 2 IT Support Engineers across multiple operating companies and serve as the primary point of accountability ...

Artera

Regional Field Support Manager

Rochester, NY · On-site

$120K - $150K/yr

At Artera Services , we are seeking a Regional Field Support Manager to lead onsite Tier 2 IT Support Engineers across multiple operating companies and serve as the primary point of accountability ...

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All JobsIt Support JobsOvernight It Support JobsOvernight It Support Jobs in Rochester, NY

Overnight It Support information

See Rochester, NY salary details

$14

$25

$44

How much do overnight it support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for overnight it support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in overnight IT support?

To thrive as an Overnight IT Support professional, you need strong troubleshooting skills, technical knowledge of hardware and software systems, and experience in IT support or help desk environments. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are highly beneficial. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills that help you excel during non-standard work hours. These competencies are crucial for maintaining critical systems and providing timely assistance when fewer resources are available overnight.

What is an overnight IT support?

An Overnight IT Support job involves providing technical assistance and troubleshooting outside regular business hours, typically during the night shift. Responsibilities include monitoring systems, resolving network or hardware issues, and assisting users with technical problems. This role is crucial for businesses that operate 24/7 or need after-hours tech support to maintain smooth IT operations. Strong problem-solving skills, knowledge of IT systems, and the ability to work independently are essential.

What are some typical challenges faced by overnight IT support?

Overnight IT Support professionals often handle technical issues with limited in-person supervision and support, which requires strong independent problem-solving skills. They may address high-priority incidents or system outages that arise outside of regular business hours, ensuring minimal disruption to business operations. Additionally, communication with daytime teams is crucial to provide thorough handovers and maintain continuity of support. This role can be both rewarding and demanding, offering valuable experience in crisis management and exposure to a wide range of IT environments.

What are the most commonly searched types of It Support jobs in Rochester, NY?

The most popular types of It Support jobs in Rochester, NY are:

What are popular job titles related to Overnight It Support jobs in Rochester, NY?

For Overnight It Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Overnight It Support jobs in Rochester, NY look for?

The top searched job categories for Overnight It Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Overnight It Support jobs?

Cities near Rochester, NY with the most Overnight It Support job openings:

Overnight It Support jobs near you
Infographic showing various Overnight It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

IT Service Coordinator

Just Solutions

Fairport, NY • On-site

$60K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

IT Service Manager

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

Your Day-To-Day

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

Qualifications To Become Our IT Service Manager
  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians
Preferred Qualifications:
  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed
Benefits
  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!

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