Overnight Informatica Admin Jobs (NOW HIRING)

Job Summary:
Stallion Infrastructure Services is seeking a NOC Admin to provide operational and administrative support to the Network Operations Center. The role involves managing ticket workflows, coordinating communications, and maintaining organized records to ensure efficient daily operations within the NOC environment.
Responsibilities:
• Provide administrative support for daily NOC operations including ticket management, reporting, scheduling, and documentation updates
• Monitor ticket queues for aging tickets, SLA compliance, escalation timelines, and proper assignment routing
• Assist with customer communication updates related to ticket status, maintenance notifications, outages, and service coordination
• Maintain accurate records of incidents, service requests, equipment inventory, and operational documentation
• Coordinate scheduling and dispatch support for field technicians, vendors, and internal operational teams
• Support onboarding and offboarding processes for customers, devices, and internal operational systems
• Assist with inventory tracking, equipment shipments, RMA processing, and asset documentation
• Generate operational reports related to ticket metrics, service performance, outage tracking, and support activities
• Maintain and update standard operating procedures (SOPs), contact lists, escalation matrices, and knowledge base documentation
• Coordinate conference bridges, maintenance windows, and communication efforts during outages or operational events
• Assist NOC leadership with meeting coordination, operational follow-ups, project tracking, and administrative tasks
• Support compliance with operational processes, documentation standards, and internal workflow procedures
• Provide general administrative assistance to support continuous NOC operations in a 24/7 support environment
Qualifications:
Required:
• Strong organizational and administrative skills with high attention to detail
• Ability to manage multiple priorities and tasks in a fast-paced operational environment
• Strong written and verbal communication skills with professional customer interaction abilities
• Familiarity with ticketing systems, operational workflows, and technical support environments
• Ability to coordinate effectively between technical teams, vendors, customers, and field personnel
• Strong documentation and data entry accuracy skills
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive operational information professionally
• Customer-focused mindset with strong follow-through and accountability
• Ability to work independently while supporting collaborative operational teams
• High School Diploma or GED required
Preferred:
• Basic understanding of networking and connectivity terminology
• Associate’s degree in Business Administration, Information Technology, or related field preferred
• 1+ years of administrative, dispatch, coordination, or operational support experience preferred
• Experience working in a technical support, telecommunications, logistics, or NOC environment is a plus
• Experience with ticketing systems, reporting tools, or service management platforms preferred
• Experience supporting 24/7 operational or technical support teams
• Familiarity with IT service management (ITSM) practices or ticket lifecycle management
• Exposure to telecommunications, LTE, Starlink, satellite, or networking environments preferred
• Experience with inventory management or asset tracking systems
• Strong Excel reporting and data organization skills
Company:
Stallion Infrastructure Services provides equipment rentals and logistics services for construction, oil/gas, and renewable energy sectors. Founded in 2002, the company is headquartered in Houston, USA, with a team of 501-1000 employees. The company is currently Late Stage.