Support and enhance Oracle Cloud Financials configurations using Functional Setup Manager (FSM) in alignment with governance standards. * Troubleshoot functional issues, analyze root causes, and ...
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... Support Manager Data Center Facilities, Office & Facilities Coordinator Facilities Operations ... Only Oracle brings together the data, infrastructure, applications, and expertise to power ...
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This role manages the administrative and coordination processes that support facilities operations ... support services are delivered consistently across the campus in alignment with Oracle standards.
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Oracle Support Manager information
How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?
What does an Oracle Support Manager do?
What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?
What is the difference between Oracle Support Manager vs Oracle Support Analyst?
| Aspect | Oracle Support Manager | Oracle Support Analyst |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP) | Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial |
| Work Environment | Manages support teams, oversees client issues, and coordinates support activities | Provides technical support, troubleshoots Oracle products, and assists clients directly |
| Employer & Industry Usage | Common in large corporations, IT service providers, and Oracle support centers | Found in similar environments, often as frontline support staff within Oracle support teams |
In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

Full-time
Medical, Dental, Vision, Retirement
Re-posted 14 days ago
Job description
Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!
Our IS Business Analyst (Oracle):
- Gather, document, and validate business requirements for GL, Business Units/enterprise structures, and AP processes; translate requirements into functional solutions and user stories.
- Support and enhance Oracle Cloud Financials configurations using Functional Setup Manager (FSM) in alignment with governance standards.
- Troubleshoot functional issues, analyze root causes, and coordinate resolution with technical teams, integration partners, and Oracle Support as needed.
- Support month-end/quarter-end close activities, including issue triage, reconciliation support, and process improvements.
- Knowledge of developing and maintaining reports and extracts using OTBI and BI Publisher; validate totals and reconcile results to the General Ledger.
- Manage data activities including FBDI/ADFdi/spreadsheet loader imports and mass maintenance; diagnose and resolve data load errors.
- Partner with integration teams to support inbound/outbound interfaces (banking/payment files, upstream procurement systems, downstream reporting/warehouse, etc.).
- Participate in quarterly Oracle Cloud release readiness by reviewing release impacts, supporting regression testing, and coordinating UAT with Finance users.
- Create and maintain documentation (process flows, requirements, configuration notes, test scripts, training/job aids, and runbooks).
- Support end-user training, communications, and adoption for new functionality and process changes.
- Knowledge of other Financial ERP packages such as Infor is a plus.
Education and Experience Requirements:
- Bachelor's Degree in Business, Information Systems, or a related discipline preferred, or an equivalent combination of education and experience.
- 5+ years of experience as a Business Analyst / Functional Analyst supporting ERP financial processes preferred.
- 3+ years of hands-on Oracle Cloud (Fusion) Financials experience with demonstrated GL and AP depth is required.
- Experience with Oracle Fusion Cloud Financials is required. E
- Experience with the General Ledger and Procure to Pay modules is highly preferred.
What we look for:
Oracle Cloud Financials Skills
- Deep functional expertise in Oracle Fusion Cloud Financials with demonstrated strength in GL and Procure to Pay (Supplier Portal, Procurement and AP); enterprise structures/Business Units expertise required.
- Strong understanding of accounting fundamentals, subledger-to-ledger flow, and financial controls.
- Experience supporting approvals/workflows, close cycles, and operational finance processes.
- Participate in scheduling and regression testing P2T's (Prod to Test) refreshes and coordinating with the Finance users.
Reporting, Data & Technical Skills
- OTBI and BI Publisher reporting experience (build/modify, filtering, prompts, reconciliation to GL).
- Data load and mass update experience using FBDI, ADFdi, and spreadsheet loaders; ability to interpret load errors and data validations.
- Integration literacy (file-based interfaces, REST/SOAP awareness); ability to partner effectively with middleware/integration teams.
- Working knowledge of SQL for validation and troubleshooting (recommended).
Delivery & Soft Skills
- Strong business analysis skills: facilitation, fit-gap, process mapping, and translating requirements into clear functional specifications.
- Testing discipline: ability to execute and coordinate unit/regression/UAT testing and defect triage.
- Excellent communication and stakeholder management skills; able to work effectively with Finance leadership and end users.
- Documentation rigor and comfort operating in a fast-paced, evergreen SaaS delivery model.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.
This position requires the use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.
What we offer our team members:
- A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
- Educational Assistance (Tuition Reimbursement)
- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
- A strong focus on giving back to our communities through philanthropic opportunities
Want to learn more? Visit us at Working at TTI, Inc.
We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.