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Optimum Customer Service Representative Jobs in Raleigh, NC

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center ... service events, ensuring contractual commitments are met while optimizing field resource ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Customer Service Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$15.75 - $21.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... met while optimizing field resource utilization. The role requires critical thinking, problem ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Customer Service Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Customer Service Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At ...

Vir Healthway

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... met while optimizing field resource utilization. The role requires critical thinking, problem ...

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Optimum Customer Service Representative information

See Raleigh, NC salary details

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How much do optimum customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for optimum customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

Does Optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in physical call centers and are not commonly offered as remote roles. However, some customer service jobs may have remote options depending on company policies and current staffing needs. It is advisable to check the specific job listings for remote work opportunities.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

How to make $2000 a week working from home?

Optimum Customer Service Representatives can increase their earnings by working full-time hours, handling high call volumes, and gaining experience to qualify for higher-paying shifts or bonuses. Developing strong communication skills and familiarity with customer service tools can also improve productivity and earning potential. Earning $2000 weekly typically requires consistent full-time work and possibly multiple shifts or overtime, depending on pay rates and company policies.

How much does Optimum Sales Rep make?

Optimum Customer Service Representatives typically earn an average hourly wage of around $15 to $20, with additional commissions or bonuses based on sales performance. Total compensation can vary depending on experience, location, and sales targets, and some roles may include benefits and incentives.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

What job makes $10,000 a month without a degree?

Optimum Customer Service Representatives typically do not earn $10,000 a month without significant experience or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized trades, which may require strong communication skills, certifications, or a proven track record rather than formal degrees.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Raleigh, NC? For Optimum Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Optimum Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Optimum Customer Service Representative jobs? Cities near Raleigh, NC with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Conflux Systems

Cary, NC • On-site

$16.25 - $22.25/hr

Other

Posted 18 days ago

Job description

Customer Service Representative

The Customer Service Representative is a dynamic, non–call center role focused on delivering a world-class customer experience in a fast-paced service environment. This position owns end-to-end planning, scheduling, and customer communication for service events, ensuring contractual commitments are met while optimizing field resource utilization. The role requires critical thinking, problem-solving, and strong coordination with field and operations teams to manage changing priorities and time-sensitive workloads.

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