ZipRecruiter

Log In

1

Dhl Customer Service Jobs in Raleigh, NC (NOW HIRING)

Route Elite

FedEx Delivery Driver

Durham, NC · On-site

$800 - $1.8K/wk

... DHL, Wal-Mart, Uber, Lyft or any other similar companies - that is a plus! We have a job waiting ... Provide exceptional customer service and maintain appropriate communication with manager

Route Elite

FedEx Delivery Driver

New Hill, NC · On-site

$800 - $1.8K/wk

... DHL, Wal-Mart, Uber, Lyft or any other similar companies - that is a plus! We have a job waiting ... Provide exceptional customer service and maintain appropriate communication with manager

Clorox

Network Material Planner

Durham, NC · Hybrid

Collaborate with EMs (DHL&Pacon) to align material requirements with production schedules ... Strong customer service orientation and interpersonal skills * Exceptional communicator

VIVA USA INC

Logistics Inventory Specialist

Cary, NC · On-site +1

$17.50 - $22/hr

Key interactions for this position would be with Customer Administration, Client Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance ...

next page

Showing results 1-20

All JobsDhl Customer Service JobsDhl Customer Service Jobs in Raleigh, NC

Dhl Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do dhl customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for dhl customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a DHL Customer Service job?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

How much does DHL pay an hour?

DHL customer service representatives typically earn between $12 and $20 per hour, depending on experience, location, and shift. Entry-level positions may start at the lower end of this range, while experienced agents or those in high-cost areas may earn more. Compensation often includes benefits such as health insurance and paid time off.

Do DHL pay well?

DHL customer service roles typically offer wages that are competitive within the logistics industry, with pay rates varying based on location, experience, and shift schedules. Entry-level positions may start at minimum wage, while experienced agents or those with specialized skills can earn higher salaries. Benefits such as health insurance and paid time off are often included in employment packages.

What does a typical day look like for a DHL Customer Service representative?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the Dhl Customer Service position, and why are they important?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What qualifications do I need for DHL?

DHL customer service roles typically require a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries professionally. Prior experience in customer service or logistics can be beneficial, and familiarity with computer systems or specific software may be preferred.

Does DHL allow remote work?

DHL customer service roles typically require employees to work on-site at designated facilities, as they involve handling shipments, customer interactions, and logistics operations. Some administrative or support positions may offer remote work options, but this varies by location and role. Candidates should check specific job postings for remote work availability and requirements.
What are popular job titles related to Dhl Customer Service jobs in Raleigh, NC? For Dhl Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Dhl Customer Service jobs in Raleigh, NC look for? The top searched job categories for Dhl Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Dhl Customer Service jobs? Cities near Raleigh, NC with the most Dhl Customer Service job openings:
Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,947 per year, or $16.8 per hour.

Station Manager

Air Express International USA, Inc.

Raleigh, NC • On-site

$99K - $132K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Title: Station Manager

Job Location: Raleigh/Durham, North Carolina


DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


Purpose:

Lead and manage the Raleigh/Durham (RDU) station P&L and operations successfully via:

 
  • Engaging people
  • Growing the business (both local BC business and network business in collaboration with AFR product & DGF global network partners)
  • Organizing the team for great customer service, operational quality and efficiency incl. GSC collaboration
  • Managing costs and partners
 

Key responsibilities:

  • Manage Station's EBIT result
  • Ensure employee engagement, targeting for the best results
  • Ensure and Improve customer satisfaction via Service First incl. process improvements
  • Drive GoGreen agenda
  • Deals with local authorities and acts as a legal representative of the station.
  • representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics
  • Decided upon all administrative matters at station.
  • Leads negotiations with external suppliers.
  • Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where "Station Manager" title may be beneficial to closing the deal)
  • Hiring decisions at station level (although Station Manager may require formal next-level approval)
  • Functional strategy decisions
  • Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
  • Setting performance targets
  • Evaluating performance and targets achievement
  • Ensure adherence to Company policies.
  • Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.
  • Collaborate with AFR product and DGF global network partners
 

Qualifications:

  • Good understanding of freight forwarding industry
  • Knowledge of station level administrative matters
  • Ability to take ownership and drive station solutions independently.
  • Proven track record in people management role (leadership, motivation and people skill)
  • Good communication skills
  • Strong Air Freight background seen as major benefit


Pay Range: $99,150.00 - $132,200.00+ (Based on Experience)


Benefits (All Non-Union Employees)

  • Compensation: Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
 

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

#LI-RL2

Employment Type: FULL_TIME

Apply