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Answering Service Rep Jobs in Raleigh, NC (NOW HIRING)

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to any voicemails and/or messages from answering service (if applicable) * Respond to ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to any voicemails and/or messages from answering service (if applicable) * Respond to ...

NC Farm Bureau

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

We're looking for an enthusiastic, highly motivated customer service representative to provide an ... limited to: • Answering telephones • Respond to customer-facing requests • Record and ...

NC Farm Bureau

Customer Service Representative

Knightdale, NC · On-site

$14.50 - $19.50/hr

We're looking for an enthusiastic, highly motivated customer service representative to provide an ... limited to: • Answering telephones • Respond to customer-facing requests • Record and ...

Domino's Franchise

Customer Service Rep (08932)

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Rep Job Duties * Uphold Dominos standards of grooming, uniform, and appearance ... Exhibit a sense of urgency when answering store phone lines or helping carryout customers * Provide ...

Lincare Holdings

Customer Service Rep

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Raleigh, NC

Answering Service Rep information

See Raleigh, NC salary details

$12

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How much do answering service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for answering service rep in Raleigh, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.63 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Raleigh, NC?

For Answering Service Rep jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Raleigh, NC look for?

The top searched job categories for Answering Service Rep jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Answering Service Rep jobs?

Cities near Raleigh, NC with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Customer Service Representative

The Glass Guru of Apex

Apex, NC • On-site

$12.25 - $16.75/hr

Part-time

Re-posted 18 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:

  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:

  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.