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Answering Service Rep Jobs in Raleigh, NC (NOW HIRING)

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

Would you enjoy answering phones and providing great customer service to customers in our diverse community? If so, this may be the position for you! We gladly offer our call center Reps a ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

CORE CUSTOMER SERVICE REP RESPONSIBILITIES: * Working 8:00 am - 5:00 pm, Monday - Friday * 2+ years ... Answering phone calls and making service appointments * Treating clients respectfully and providing ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site +1

$17 - $22/hr

CORE CUSTOMER SERVICE REP RESPONSIBILITIES: * Working 8:00 am - 5:00 pm, Monday - Friday * 2+ years ... Answering phone calls and making service appointments * Treating clients respectfully and providing ...

Sunrock

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

Sunrock is looking for a customer-focused Customer Service Representative to serve as the primary ... You'll spend much of your day answering phones, assisting customers, entering orders, coordinating ...

dbi

Alterations Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

Dog Gone Happy

Customer Service Representative

Raleigh, NC · On-site

$13.50 - $15/hr

At Dog Gone Happy, we're seeking a warm and friendly Customer Service Representative to be the ... In this role, you'll be responsible for greeting customers with a smile, answering questions about ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Raleigh, NC

Answering Service Rep information

See Raleigh, NC salary details

$12

$22

$38

How much do answering service rep jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for answering service rep in Raleigh, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.63 per hour, depending on experience, location, and employer.

What is an Answering Service Representative?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do Answering Service Reps effectively manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an Answering Service Representative, and why are they important?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.
What are popular job titles related to Answering Service Rep jobs in Raleigh, NC? For Answering Service Rep jobs in Raleigh, NC, the most frequently searched job titles are:
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What cities near Raleigh, NC are hiring for Answering Service Rep jobs? Cities near Raleigh, NC with the most Answering Service Rep job openings:
Answering Service Rep jobs near you

Customer Service Representative

The Glass Guru of Apex

Apex, NC • On-site

$12.25 - $16.75/hr

Part-time

Posted 23 days ago

Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:

  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:

  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.