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Answering Service Rep Jobs in Raleigh, NC (NOW HIRING)

dbi

Alterations Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

dbi

Alterations Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for ...

CMC Hotels

Guest Service Representative

Cary, NC

$13.75 - $16.75/hr

Guest Service Representative Courtyard Raleigh-Cary/Crossroads - Cary, NC Join the #1 Hotel in Cary ... Answering phones, processing reservations, and accurately handling guest accounts and payments.

CMC Hotels

Guest Service Representative

Cary, NC · On-site

$13.75 - $16.75/hr

Guest Service Representative Courtyard Raleigh-Cary/Crossroads - Cary, NC Join the #1 Hotel in Cary ... Answering phones, processing reservations, and accurately handling guest accounts and payments.

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... answering inbound calls, assisting with outbound campaigns.?? * Ability to work flexible hours and ...

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Answering Service Rep information

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How much do answering service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for answering service rep in Raleigh, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.63 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Raleigh, NC?

For Answering Service Rep jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Answering Service Rep jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Customer Service Rep(04451) - 306 Granville Corners

Domino's Franchise

Oxford, NC • On-site

$14.75 - $20/hr

Other

Medical, Retirement, PTO

Re-posted 11 hours ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,934 frontline employees who took The Breakroom Quiz

20th of 24 rated food delivery companies

Job description

Customer Service Representative

Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family. You'll be the voice of our company, taking orders, answering questions, and ensuring every customer has a positive experience.

What you'll be doing:

  • Taking phone orders with accuracy and efficiency
  • Providing excellent customer service with a smile (even over the phone!)
  • Answering customer questions about our menu, promotions, and delivery services
  • Addressing and resolving customer concerns with patience and understanding
  • Working as part of a team to ensure smooth operations and happy customers

What we offer:

  • Competitive pay and benefits
  • Flexible scheduling
  • Opportunity to grow and advance within the company
  • Fun and friendly work environment
  • Delicious discounts on pizza!
  • Opportunity for growth!

Benefits:

  • Health Insurance for eligible employees
  • Paid Time Off for eligible employees
  • 401k for eligible employees
  • 50% off pizza
  • Referral Bonus
  • Career Development
  • Flexible Schedules

Compensation:

  • $10-$12 an hour

Before applying, consider these non-negotiable factors to ensure the job aligns with your needs and priorities:

  • Must make Perfect Pizzas every time by adhering to a strict adherence to Domino's pizza-making standards and procedures.
  • Must maintain 100% Image at all times to maintain a clean and professional appearance, while adhering to the Domino's dress code, and representing the brand positively.
  • Must work with Hustle and Energy we have a need for a fast-paced and efficient work style.
  • Must be friendly and have a smile with all customers, the importance of excellent customer service and a positive attitude are the foundation of our business.

What we're looking for:

  • A positive attitude and passion for providing outstanding customer service
  • Excellent communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong problem-solving skills and a knack for finding solutions
  • Basic computer skills and familiarity with point-of-sale systems
  • A love for pizza is a definite plus!

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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