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Text Customer Service Jobs in Raleigh, NC (NOW HIRING)

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Text Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for text customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Raleigh, NC? For Text Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Raleigh, NC look for? The top searched job categories for Text Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Text Customer Service jobs? Cities near Raleigh, NC with the most Text Customer Service job openings:
Text Customer Service jobs near you

Customer Service Representative

Guild Garage Group

Raleigh, NC • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Join Garage Door Specialist - Where Every Call Opens the Door to a Great Career!
Customer Service Representative | Raleigh, NC
Hourly Pay: $18-$20 | Full-Time Position
Shift: Monday - Friday 8am-5pm
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's Talk. Your Future Starts Here!
At Garage Door Specialist, we're more than just a home services company-we're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.
We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Raleigh, NC team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
What You'll Be Doing:
As the voice of Garage Door Specialist, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat.
  • Provide professional, empathetic customer service with a positive attitude
  • Handle a high volume of incoming calls efficiently and effectively
  • Communicate clearly across multiple channels to resolve issues and provide timely updates
  • Research and recommend solutions that best fit customer needs
  • Accurately document customer interactions and maintain up-to-date records
  • Coordinate with technicians and internal teams for seamless service delivery
  • Develop a deep understanding of our services and become a trusted resource
What We're Looking For:
  • 1+ year of customer service experience (home services experience is a plus)
  • Strong communication and active listening skills
  • Organized, with excellent time management and multitasking abilities
  • Friendly, calm under pressure, and a team player
  • Familiarity with ServiceTitan is a plus-but we're happy to train the right person
  • Willing to work a Saturday rotation.
  • High school diploma or equivalent
Why You'll Love It Here:
  • Supportive, team-oriented culture where your contributions matter
  • Clear pathways for advancement-we promote from within
  • Recognition and rewards for hard work and results
  • Paid training and ongoing mentorship
  • A growing company with a reputation for excellence and integrity
What We Offer:
  • Hourly Pay: $18-$20, based on experience
  • Health, Vision, and Dental Insurance
  • Paid Time Off and Paid Holidays
  • 401(k) with company match
  • Employee Discounts and Referral Program
  • Career growth opportunities within a respected and expanding company

Location: Raleigh, NC
Position Type: Full-Time, Hourly
Hourly Rate: $18-$20, depending on experience
Apply today and help us open the door to an even brighter future-for you and our customers.
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, GDS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range
$18-$20 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

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