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Text Customer Service Jobs in Raleigh, NC (NOW HIRING)

Aleron

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Acara Solutions

Customer Services Support Operator

Cary, NC · On-site

$19.57 - $21.42/hr

Coordinate customer communications for service events and manage appointment scheduling, including ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Pizza Hut

Team Member (Cook/Customer Service)

Smithfield, NC · On-site

$12 - $16.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Team Member (Cook/Customer Service)

Wake Forest, NC · On-site

$12 - $16/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Team Member (Cook/Customer Service)

Raleigh, NC · On-site

$13.50 - $18.25/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Pizza Hut

Team Member (Cook/Customer Service)

Raleigh, NC · On-site

$12.50 - $16.75/hr

Communication skills are key - you're not going to be able to text message customers back and forth ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

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All JobsText Customer Service JobsText Customer Service Jobs in Raleigh, NC

Text Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do text customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for text customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Raleigh, NC?

For Text Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Text Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Text Customer Service jobs?

Cities near Raleigh, NC with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Services Support Operator

Aleron

Cary, NC • On-site

$19.57 - $21.42/hr

Other

Re-posted 3 days ago

Job description


Description
Job Title: Customer Services Support Operator Location: Cary, NC Employment Type: Contract (12 months) Industry: Manufacturing Compensation: $19.57 - $21.42 /hr. Schedule: 40 hrs/Week. - (1st shifts) About the Opportunity:
  • We're looking for a highly organized and customer-focused professional to coordinate the end-to-end planning, scheduling, and deployment of field resources in a fast-paced, dynamic environment.
  • In this role, you'll play a key part in delivering exceptional customer experiences by balancing customer commitments, resource utilization, and operational priorities while collaborating with a wide range of global stakeholders.
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do:
  • Manage end-to-end planning, scheduling, and deployment of field resources to meet customer commitments.
  • Coordinate customer communications for service events and manage appointment scheduling, including complex customer interactions.
  • Apply prioritization and capacity planning strategies to optimize resource utilization and respond to changing business demands.
  • Collaborate closely with field management and cross-functional teams to coordinate resource deployment and drive successful service delivery.
  • Build strong relationships with global stakeholders across multiple business functions to support operational excellence and continuous improvement.

Job Requirements
What You'll Bring:
  • Bachelor's Degree.
  • 2+ years of experience in managing customer communications, scheduling, or service coordination in a fast-paced environment.
What Sets You Apart:
  • Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
  • Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
  • Knowledge of SAP.
  • Good communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
  • Ability to support complex projects and determine the critical path to improve timely performance is essential.
  • Able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
  • Good organizational and time management skills with exceptional attention to detail.
  • Able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
  • Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
  • Customer facing experience.
  • You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
  • LEAN/6 Sigma methodology.
  • Experience or knowledge of client business.
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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