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Optical Customer Service Jobs (NOW HIRING)

Heritage Valley Eye Care

Optician

Santa Paula, CA

$16.50 - $26/hr

Strong customer service and interpersonal skills * Positive attitude and ability to work well in a team environment * Detail-oriented, dependable, and eager to learn and grow * Prior optical or ...

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... Responsible for the facilitation of "White Glove" Customer Service and Support Delivery * Become ...

Nokia

Optical Customer Success Engineer

Coppell, TX

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... services. CSEs act as proactive advisors, offering recommendations and helping to implement ...

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How much do optical customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Optical Customer Service job?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Optical Customer Service position, and why are they important?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What are some typical responsibilities of an Optical Customer Service professional during a workday?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.
More about Optical Customer Service jobs
What cities are hiring for Optical Customer Service jobs? Cities with the most Optical Customer Service job openings:
What are the most commonly searched types of Optical Customer Service jobs? The most popular types of Optical Customer Service jobs are:
What states have the most Optical Customer Service jobs? States with the most job openings for Optical Customer Service jobs include:
What job categories do people searching Optical Customer Service jobs look for? The top searched job categories for Optical Customer Service jobs are:
Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Optical Lab Customer Service Representative Tier II

Optical Lab Customer Service Representative Tier II

ABB OPTICAL Group

Auburn Hills, MI

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

ABB Optical Group rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

JOB RESPONSIBILITIES
Reporting directly to the Business Operations Manager, the Lab Tier II Customer Service Representative provides elevated support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab. You will handle inquiries, resolve issues, and ensure a positive experience for our customers.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
  • Serve as the first point of contact for customers (phone, email, or in-person), effectively addressing and resolving their issues/complaints, and escalating them as necessary.
  • Partners with the customer review and verify patient order history.
  • Communicate with sales and lab representatives, where applicable, to meet the needs of the customer.
  • Achieve a first call resolution to all customer concerns and inquiries.
  • Provides moderate to high problem resolution.
  • Advise customers of products and services that may best suit them.
  • Makes outbound calls for consult, delayed jobs and open frame- to-come orders.
  • Provides shipping, tracking support and resolution. (Familiar with USPS, FedEx and UPS shipment applications.)
  • In-depth knowledge of all products relative to customer’s needs.
  • Provide individualized customer service with high quality and professional standards
  • Meet or exceed all key performance metrics set by the department.
  • Report inconsistencies and inefficiencies, and escalate issues to the Resolution team and management.
  • Actively participate in team discussions; provide feedback to improve the work environment.
  • Develop and maintain SOPs.
  • Exhibits effective communication skills and is empowered to make decisions for the customer.
  • Proactively engages the customer and creates an authentic, positive, and memorable customer experience.
  • Strong empathy and active listening skills to interpret customer needs.
  • Ability to work overtime as business needs dictate
  • Other duties as assigned
Supervisory Responsibilities: None
QUALIFICATIONS:
Required Qualifications and Skills
  • High school diploma or equivalent
  • In addition to the 2 years of customer service experience in tier I, minimum of 1 year of optical customer service experience.
  • Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
  • Requires proficiency with MS office applications (Excel, Word, Adobe)
  • Able to answer inbound phone calls and respond to emails
  • Able to make outbound calls including Frame-To-Come and delayed job calls
  • Able to execute and solve credit search, shipping/tracking request, vision web validation, faxed orders and moderate problem resolution.
  • Ability to adapt to change and unexpected demands of the business
  • Excellent written and oral communication skills with the ability to convey information clearly and effectively
  • Ability to resolve customer conflict issues in a tactful and professional manner
  • Ability to multi-task and utilize multiple systems while performing on the job
Desired Qualifications
  • In addition to 4 years of customer service experience, preferred 2-years of optical experience.
  • High end optical experience, such as customized/ boutique eyewear.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $20.00 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
  • Geographic location
  • Relevant experience
  • Education and qualifications
  • Job-related skills
  • Internal equity considerations
  • Applicable minimum wage laws
This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
  • Medical, dental, and vision insurance
  • Life and group life insurance
  • Voluntary supplemental life insurance
  • Supplemental health benefits (critical illness, hospital, accident)
  • Short- and long-term disability
  • Paid family leave (where applicable by state law)
  • 401(k) plan
  • Tuition reimbursement
  • Eyewear discounts
Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
  • Paid vacation and/or sick time
  • Paid holidays
  • Birthday PTO
(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email HR@abboptical.com and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.
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