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Optical Customer Service Jobs (NOW HIRING)

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

$126K - $285K/yr

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... Responsible for the facilitation of "White Glove" Customer Service and Support Delivery * Become ...

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... services. CSEs act as proactive advisors, offering recommendations and helping to implement ...

Precision Eye Care

Be Seen First

Front Desk Optometric Assistant

Anchorage, AK · On-site

$18 - $22/hr

No optical/medical experiences necessary but prefer prior customer service and /or front desk personnel experiences . Must be dependable and energetic. Benefits: * Employee discount * Flexible ...

Chinatown Optical Group LLC

Optical Salesperson

Brooklyn, NY

$16.75 - $20.75/hr

The Eyewear Consultant must have a passion for retail, fashion, healthcare, and customer service. He/she is responsible for effectively selling all Optical's product lines and promoting the Optical ...

Chinatown Optical Group LLC

Optical Salesperson

Brooklyn, NY

$16.75 - $20.75/hr

The Eyewear Consultant must have a passion for retail, fashion, healthcare, and customer service. He/she is responsible for effectively selling all Optical's product lines and promoting the Optical ...

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How much do optical customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What does an optical customer service sales representative do?

An optical customer service sales representative assists customers in selecting and purchasing eyewear, provides information about lens options and frame styles, and processes sales transactions. They often handle inquiries about insurance, appointments, and product features, using communication and sales skills to ensure customer satisfaction.

What qualifications do I need to be an optical customer service representative?

To become an optical customer service representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and familiarity with optical products or eyewear are beneficial; some employers may prefer previous customer service experience or relevant certifications in optical or healthcare fields.
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Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Optical Customer Service Associate, Part-Time

Mosinee, WI • On-site

Midline Vision
See more jobs at Midline Visionexternal

$15.75 - $19.50/hr

Full-time

Vision, Retirement, PTO

Re-posted 21 hours ago

Job description

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform an essential sales function within the company. They pre-test patients before their eye exams, complete glasses and medication prescriptions, schedule appointments, educate patients about their contact lenses or glasses, and more. Their duties include the use of computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports.

Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with some retail experience tend to excel in this type of role. This position requires independent problem-solving, a positive attitude, and solid technology skills.

This is a part-time opportunity.

BENEFITS:

We offer paid time off, professional development assistance, a retirement plan with generous employer match, as well as employee discounts on vision care, glasses, and contact lenses.

EDUCATION:

High school diploma or equivalent, and experience typically achieved with a minimum of 1-2 years in a retail or healthcare environment.

FULL JOB DESCRIPTION:

Available online at midlinevision.com/careers.

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