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Optical Customer Service Jobs in Florida (NOW HIRING)

Rosin Optical Co., Inc.

Optical Sales Associate

Miami, FL · On-site

$17 - $20/hr

... customer service. We help our patients achieve the best vision possible and want them to have an ... Any optical experience is great but not required. Previous retail experience is also a plus. We are ...

Optical Outlets

Optical Technician

Tampa, FL

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Florida Eye Associates

Optical Sales

Melbourne, FL · On-site

$14.75 - $18.25/hr

Opticians license is a bonus but not required. Optical experience is required, particularly in ... You will also be responsible for general adjustments and customer service, insurance navigation and ...

Stanton Optical

Licensed Optician

Lake Worth, FL · On-site

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Hialeah, FL

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Fort Pierce, FL

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Hialeah, FL

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Fort Pierce, FL · On-site

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

MMC Group

Customer Service Rep

Ocoee, FL

$11 - $12/hr

... or optical scanner according to screen format. * Maintains data entry requirements by following ... Inbound customer service reps handling inquiries regarding SunPass toll program in the State of ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Stanton Optical

Licensed Optician

Palm Springs, FL · On-site

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

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Optical Customer Service information

What are the key skills and qualifications needed to thrive in the Optical Customer Service position, and why are they important?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What is an Optical Customer Service job?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What are some typical responsibilities of an Optical Customer Service professional during a workday?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the most commonly searched types of Optical Customer Service jobs in Florida? The most popular types of Optical Customer Service jobs in Florida are:
What are popular job titles related to Optical Customer Service jobs in Florida? For Optical Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Optical Customer Service jobs in Florida look for? The top searched job categories for Optical Customer Service jobs in Florida are:
Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in Florida as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Optical Office Manager

Essential Eyecare & Optical

Apopka, FL • On-site

$25 - $35/hr

Full-time

Medical, Vision, PTO

Posted 14 days ago

Job description

Benefits:
  • Employee discounts
  • Health insurance
  • Paid time off

About the Role:
Essential Eyecare & Optical in Longwood, FL is looking for a motivated and experienced Optical Office Manager to lead our team and keep our practice running smoothly. This is a fantastic opportunity to combine your passion for eye care with your leadership skills in a patient-focused environment. If you thrive in a fast-paced optical setting and love making a difference, we want to hear from you!
Responsibilities:
  • Oversee daily front office operations including scheduling, patient flow, and staff coordination
  • Manage optical dispensary operations including frame inventory, lens orders, and vendor relationships
  • Train, supervise, assist, and support all staff in all roles to ensure exceptional patient experiences
  • Handle insurance verification, billing, and claims processing for vision and medical plans
  • Ensure compliance with HIPAA regulations and office policies and procedures
  • Resolve patient concerns and maintain high standards of customer service
  • Monitor office performance metrics and assist with budgeting and reporting
Requirements:
  • 2+ years of experience in optical office management or a senior optometric role
  • Familiarity with optical dispensing, frame styling, and lens products preferred
  • Experience with vision insurance plans (VSP, EyeMed, Medicaid) and medical billing
  • Proficiency with optical or medical practice management software (e.g. Revolution EHR)
  • Strong leadership and team-building skills with a positive, hands-on approach
  • Excellent communication and organizational skills
  • ABO certification or state licensure a plus
About Us:
Essential Eyecare & Optical is a trusted vision care provider serving the Longwood, FL community with comprehensive eye exams and a curated selection of eyewear. Our patients love us for our personalized approach and commitment to quality care. Our team enjoys a supportive, collaborative workplace where every member plays a vital role in delivering an outstanding patient experience.