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Optical Customer Service Jobs in Florida (NOW HIRING)

Essential Eyecare & Optical

Optical Office Manager

Apopka, FL · On-site

$25 - $35/hr

  • Medical

  • Vision

  • PTO

Resolve patient concerns and maintain high standards of customer service * Monitor office performance metrics and assist with budgeting and reporting Requirements: * 2+ years of experience in optical ...

Rosin Optical Co., Inc.

Optical Sales Associate

Miami, FL · On-site

$17 - $20/hr

  • PTO

... customer service. We help our patients achieve the best vision possible and want them to have an ... Any optical experience is great but not required. Previous retail experience is also a plus. We are ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Stanton Optical

Licensed Optician

Hialeah, FL

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Stanton Optical

Licensed Optician

Jacksonville, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and ...

Optical Outlets

Optical Technician

Tampa, FL · On-site

$14.50 - $15.50/hr

Essential Functions Offer exceptional customer service by proactively communicating in a timely ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

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Optical Customer Service information

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What does an optical customer service sales representative do?

An optical customer service sales representative assists customers in selecting and purchasing eyewear, provides information about lens options and frame styles, and processes sales transactions. They often handle inquiries about insurance, appointments, and product features, using communication and sales skills to ensure customer satisfaction.

What qualifications do I need to be an optical customer service representative?

To become an optical customer service representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and familiarity with optical products or eyewear are beneficial; some employers may prefer previous customer service experience or relevant certifications in optical or healthcare fields.

What are the most commonly searched types of Optical Customer Service jobs in Florida?

The most popular types of Optical Customer Service jobs in Florida are:

What are popular job titles related to Optical Customer Service jobs in Florida?

For Optical Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Optical Customer Service jobs in Florida look for?

The top searched job categories for Optical Customer Service jobs in Florida are:

Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative (Optical Laboratory)

Encore Optical Laboratories

Doral, FL • On-site

$14.75 - $20/hr

Other

Re-posted 19 days ago

Job description

Position Overview:Join our dynamic team as a Customer Service Representative in our Optical Laboratory. We're seeking a dedicated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to our customers. If you're detail-oriented, fluent in both English and Spanish, and have a knack for problem-solving, we want to hear from you!

Responsibilities:

  • Process prescription orders accurately and efficiently.
  • Handle incoming calls and inquiries from customers.
  • Assist customers with placing orders and resolving issues.
  • Perform light office duties as needed.

Necessary Skills:

  • Basic computer proficiency.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail.
  • Fluency in English and Spanish.

Preferred Skills:

  • Knowledgeable about optical field terminology and practices.
  • Familiarity with single vision/progressive lenses, lens materials, PD-height-add-prism.
  • Previous experience in an optical store, optometry practice, or laboratory.

Hours: Monday to Friday, 9:00 AM to 5:30 PM

Salary: Competitive, negotiable based on experience and qualifications.

Join our team and become an integral part of our commitment to providing outstanding service and quality products to our customers. Apply today by submitting your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role. We look forward to meeting you!

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