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Optical Customer Service Jobs in Florida (NOW HIRING)

PDS Optical

Licensed Optician

Orlando, FL · On-site

Provide the highest level of customer service to ensure patient satisfaction. * Collaborate with ... PDS Optical is an Equal Opportunity and Drug Free Workplace Employer with Affirmative Action plans ...

Eyes on Brickell Optical Boutique

Optician

Miami, FL · On-site

$16.50 - $21.25/hr

... Optical Sales Associate to join our growing team! What you'll do: • Help patients select and ... The ideal candidate has exceptional customer service skills, strong communication and interpersonal ...

PDS Optical

LICENSED OPTICIAN

Gainesville, FL · On-site

$30 - $32/hr

Knowledge of VA benefits and discounts for optical services. * Dependable, self-motivated, and customer focused. Why Join Us? At PDS Optical, we value work-life balance and are dedicated to ...

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Optical Customer Service information

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What does an optical customer service sales representative do?

An optical customer service sales representative assists customers in selecting and purchasing eyewear, provides information about lens options and frame styles, and processes sales transactions. They often handle inquiries about insurance, appointments, and product features, using communication and sales skills to ensure customer satisfaction.

What qualifications do I need to be an optical customer service representative?

To become an optical customer service representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and familiarity with optical products or eyewear are beneficial; some employers may prefer previous customer service experience or relevant certifications in optical or healthcare fields.

What are the most commonly searched types of Optical Customer Service jobs in Florida?

The most popular types of Optical Customer Service jobs in Florida are:

What are popular job titles related to Optical Customer Service jobs in Florida?

For Optical Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Optical Customer Service jobs in Florida look for?

The top searched job categories for Optical Customer Service jobs in Florida are:

Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Licensed Optician

PDS Optical

Orlando, FL • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Licensed Optician

PDS Optical is a SDVOSB Service-Disabled Veteran-Owned Small Business that manufactures a very large number of eyeglasses each day. We have Optical Laboratories in Louisville, KY and Fort Lauderdale, FL and manage many optical stores across the US and Puerto Rico. We take great pride in our product and are especially thankful to produce eyeglasses for United States Veterans. PDS Optical is an Equal Opportunity employer who values everyone and is committed to EEO for all. We consider our employees to be our most valuable asset and would love for you to consider joining our team.

PDS Optical is currently seeking a Licensed Optician to join our team, based out of Orlando, FL, VA. The ideal candidate should be a self-motivated, experienced, and dependable individual with the ability to thrive in a fast-paced environment. This is a full-time position with regular hours from 8:00 am to 4:30 pm, Monday through Friday. The pay range for this position is 28.00 - 30.00 per hour. Responsibilities:

  • Work closely with Veterans in a friendly, professional, and expedient manner.
  • Provide the highest level of customer service to ensure patient satisfaction.
  • Collaborate with the team to maintain a positive and efficient work environment.
  • Adhere to security clearance requirements by passing a background check.

Qualifications:

  • Must be a Florida Licensed Optician
  • Experience in a similar role is highly preferred.
  • Ability to work in a fast-paced environment.
  • Strong interpersonal and communication skills.
  • Dependable and self-motivated.

Benefits:

• Competitive hourly pay • Uncapped commissions and incentives • Health insurance • Dental insurance • Life insurance • Flexible Spending Account (FSA) • 401(k) with company match • Paid Time Off • Employee discounts • Employee Assistance Program • Referral bonus program

Come work for a great company and feel good about giving back to the Men and Women who served our country!

Proud to Support Those Who Served! We value the leadership, teamwork, and problem-solving skills that Veterans bring to the workplace. Veterans and military spouses are encouraged to apply.

PDS Optical is an Equal Opportunity and Drug Free Workplace Employer with Affirmative Action plans for Protected Veterans and Individuals with Disabilities as required under VEVRAA and Section 503, respectively.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender or sexual orientation, national origin, disability, or protected Veteran status.

Know Your Rights: Workplace discrimination is illegal

If you need an accommodation seeking employment with PDS Optical of assistance in applying for any of our open positions, please email hrhelpdesk@pdsoptical.com or call 502-813-3318. Accommodations are made on a case-by-case basis.

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