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Optical Customer Service Jobs (NOW HIRING)

Midline Vision

Optical Customer Service Associate

Antigo, WI · On-site

$17.25 - $21.25/hr

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform ...

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How much do optical customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Optical Customer Service job?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Optical Customer Service position, and why are they important?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What are some typical responsibilities of an Optical Customer Service professional during a workday?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.
More about Optical Customer Service jobs
What cities are hiring for Optical Customer Service jobs? Cities with the most Optical Customer Service job openings:
What are the most commonly searched types of Optical Customer Service jobs? The most popular types of Optical Customer Service jobs are:
What states have the most Optical Customer Service jobs? States with the most job openings for Optical Customer Service jobs include:
What job categories do people searching Optical Customer Service jobs look for? The top searched job categories for Optical Customer Service jobs are:
Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Optical Customer Service Rep

Optical Customer Service Rep

Global Channel Management

Norcross, GA

$15.25 - $20.50/hr

Other

Posted 13 days ago

Job description

Optical Customer Service Rep

Norcross, Georgia, United States

$ 17.00 - 18.00 (US Dollar)

About the Job

Optical Customer Service Rep needs 3+ years experience

Optical Customer Service Rep requires:

  • Must have optical experience
  • High school
  • Telephone/Email Etiquette
  • Active Listening
  • Familiarity with electronic communication methods such as email, instant messaging and chat services
Optical Customer Service Rep Duties

Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

Prioritize and problem solve customer issues and concerns.

Manage customer late lists, moving late jobs through the lab and communicating with customers.

Perform other duties within the customer service department or other areas as assigned

Maintain a clean and organized work environment.

Observe all company policies, rules, and safety practices.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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