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Optical Customer Service Jobs (NOW HIRING)

Midline Vision

Optical Customer Service Associate

Antigo, WI

$17.25 - $21.25/hr

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform ...

Nokia

Optical Customer Success Engineer

Coppell, TX · On-site

$126K - $285K/yr

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... Responsible for the facilitation of "White Glove" Customer Service and Support Delivery * Become ...

Nokia

Optical Customer Success Engineer

Coppell, TX

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our ... services. CSEs act as proactive advisors, offering recommendations and helping to implement ...

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How much do optical customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

Is an optical customer service job a good career path?

An optical customer service job involves assisting customers with eyewear and lens selections, often requiring good communication and knowledge of optical products. It can provide entry-level experience in healthcare or retail, with opportunities for advancement into supervisory or specialized roles with additional training or certifications. The job typically offers regular hours and a customer-focused environment.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

More about Optical Customer Service jobs
What cities are hiring for Optical Customer Service jobs? Cities with the most Optical Customer Service job openings:
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Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Optical Customer Service Associate

Midline Vision Group LLC

Antigo, WI • On-site

$17 - $20/hr

Full-time, Part-time

Vision, Retirement, PTO

Re-posted 10 days ago

Job description

In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform an essential sales function within the company. They pre-test patients before their eye exams, complete glasses and medication prescriptions, schedule appointments, educate patients about their contact lenses or glasses, and more. Their duties include the use of computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports.

Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with retail sales experience tend to excel in this type of role. This position requires independent problem-solving, a positive attitude, and solid technology skills.

This opportunity could either be full-time (35-40 hrs/week) or dedicated part-time (20-30 hrs/week) for the right candidate.

BENEFITS:

We offer paid time off, professional development assistance, a retirement plan with generous employer match, as well as employee discounts on vision care, glasses, and contact lenses.

EDUCATION:

High school diploma or equivalent, and experience typically achieved with a minimum of 1-2 years in a retail or healthcare environment.

FULL JOB DESCRIPTION:

Available online at midlinevision.com/careers.