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Optical Customer Service Jobs (NOW HIRING)

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer ...

Shopko Optical

Optical Sales Associate

Saint Cloud, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Alexandria, MN · On-site

$15 - $21/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Duluth, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Red Wing, MN · On-site

$15 - $21/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Red Wing, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Forest Lake, MN · On-site

$18 - $25.20/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Watertown, WI · On-site

$15.25 - $18.75/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

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Optical Customer Service information

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How much do optical customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What does an optical customer service sales representative do?

An optical customer service sales representative assists customers in selecting and purchasing eyewear, provides information about lens options and frame styles, and processes sales transactions. They often handle inquiries about insurance, appointments, and product features, using communication and sales skills to ensure customer satisfaction.

What qualifications do I need to be an optical customer service representative?

To become an optical customer service representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and familiarity with optical products or eyewear are beneficial; some employers may prefer previous customer service experience or relevant certifications in optical or healthcare fields.
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Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Optician/Optical Retail Sales

Easton, PA • On-site

Eyeland Optical Centers
See more jobs at Eyeland Optical Centersexternal

$15 - $18.50/hr

Other

Re-posted 12 days ago

Job description

Optical Sales Associate

General Function: To uncover the visual needs of our patients. Recommend the best procedures and products that meets those needs. Build Brand by exemplary Customer Service Experience. Join a dynamic optical team! Some optical retail helpful but willing to train the right candidate.

Major Roles and Responsibilities:

  • Personally assist customers by giving prompt, courteous and professional service.
  • Knowledge of Optical Insurance
  • Product Knowledge
  • Knowledge of promotions, sales and discounts of Company
  • Dispense optical eye wear in accordance with professional standards
  • Performs repairs, adjustments, verifies accuracy of completed eye wear
  • Instruct Contact Lens insertion and removal class
  • Achieve established Sales and Customer Service objectives

Knowledge and Skills:

  • Strong verbal and written communication skills
  • Ability to work in a team environment
  • Ability to travel
  • Organizational skills
  • Computer skills
  • Be able to neutralize eyeglass lenses
  • Knowledge of basic mathematics and algebra

Qualifications:

  • High School Diploma or equivalent
  • Previous Optical Sales/Retail Sales and/or Customer Service work experience
  • Able to work flexible hours including some nights and Saturday

Apply