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Optical Customer Service Jobs (NOW HIRING)

Market Square Optical

Optical Manager

Beverly, MA · On-site

$30 - $45/hr

Provide expert optical services, including fitting and adjusting eyewear. * Assisted customers in selecting eyewear that meets their optical needs and compliments their style. * Train, supervise, and ...

Chinatown Optical Group LLC

Optical Salesperson

Brooklyn, NY

$16.75 - $20.75/hr

The Eyewear Consultant must have a passion for retail, fashion, healthcare, and customer service. He/she is responsible for effectively selling all Optical's product lines and promoting the Optical ...

Chinatown Optical Group LLC

Optical Salesperson

Brooklyn, NY

$16.75 - $20.75/hr

The Eyewear Consultant must have a passion for retail, fashion, healthcare, and customer service. He/she is responsible for effectively selling all Optical's product lines and promoting the Optical ...

Market Square Optical

Optical Manager

Beverly, MA

$30 - $45/hr

Provide expert optical services, including fitting and adjusting eyewear. * Assisted customers in selecting eyewear that meets their optical needs and compliments their style. * Train, supervise, and ...

Smith Optics

Customer Service Representative

Portland, OR

$17 - $23/hr

As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer ...

Shopko Optical

Optical Sales Associate

Rochester, MN · On-site

$18 - $25.20/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Willmar, MN · On-site

$15 - $21/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Fargo, ND · On-site

$15.75 - $19.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Appleton, WI · On-site

$15.25 - $19/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Kohler, WI · On-site

$16.25 - $20/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Marshall, MN · On-site

$16 - $22.40/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Mansfield, OH · On-site

$15.25 - $18.75/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

West Bend, WI · On-site

$15.50 - $19.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Sioux Falls, SD · On-site

$16 - $19.75/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Sioux ...

Shopko Optical

Optical Sales Associate

Rothschild, WI · On-site

$16 - $19.75/hr

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in ...

Shopko Optical

Optical Sales Associate

Neenah, WI · On-site

$16.50 - $20.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Menasha, WI

$16.25 - $20.25/hr

Optical Sales Associate Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to ...

New

Shopko Optical

Optical Sales Associate

Oshkosh, WI · On-site

$15.50 - $19/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

Optical Sales Associate

Lincoln, NE · On-site

$14 - $17.25/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

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Optical Customer Service information

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How much do optical customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for optical customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Optical Customer Service job?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Optical Customer Service position, and why are they important?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What are some typical responsibilities of an Optical Customer Service professional during a workday?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.
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What cities are hiring for Optical Customer Service jobs? Cities with the most Optical Customer Service job openings:
What are the most commonly searched types of Optical Customer Service jobs? The most popular types of Optical Customer Service jobs are:
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Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Optical Manager

Market Square Optical

Beverly, MA • On-site

$30 - $45/hr

Full-time

Medical, PTO

Posted 5 days ago

Job description

Are you a skilled optician with a flare for fashion and a passion for leadership? Market Square optical, a premiere eyewear boutique in Beverly Massachusetts, is seeking a dedicated and experienced optician/manager to operate our Beverly location and provide exceptional service to our clientele.

RESPONSIBILITIES:
  • Oversee daily operations of the boutique, insurance, smooth, and efficient functioning.
  • Provide expert optical services, including fitting and adjusting eyewear.
  • Assisted customers in selecting eyewear that meets their optical needs and compliments their style.
  • Train, supervise, and motivate a team of sales associates to deliver outstanding customer service.
  • Manage inventory, including ordering, stocking, and maintaining accurate records.
  • Develop and implement sales strategies to achieve business goals, and revenue.
  • Ensure compliance with all health and safety regulations.
  • Handle customer inquiries and resolve any issues promptly and professionally.
  • Assist with performing eye exams

QUALIFICATIONS:
  • Certified optician.
  • Who has experience in optical retail, with at least 1 year in a managerial role.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Proficiency with optical equipment and software.
  • Ability to multitask and thrive in a fast-paced environment.
  • Has a keen sense of style and knowledge of current eyewear trends.

WHAT WE OFFER:
  • Competitive compensation with performance-based bonuses.
  • Comprehensive benefits package, including health insurance and paid time off.
  • Employee discount on our extensive range of eyewear.
  • Opportunities for professional development and career advancement.
  • A vibrant, fashionable, and supportive work environment.

If you’re ready to lead a location and make a significant impact in the world of eyewear, we’d love to hear from you.  Apply now to join the Market Square Optical family.
Please send your resume, experience, and qualifications to: 
Amanda Bennett
Strategic Manager
amanda@marketsquareoptical.com