Optical Customer Service Jobs in Remote, OR (NOW HIRING)

Do you like to be a problem-solver? Do you enjoy working outdoors? If so, our fiber construction technician role might be for you!

A fiber construction technician constructs and maintains our fiber optic plant. Right now we are looking to fill an underground drop crew position. This position needs to be comfortable with safety operating underground equipment like a vibratory plow/trencher. This position is considered heavy physical labor. Candidates must be able to lift, push or pull 100 pounds occasionally and 20 pounds or more frequently.

See what it's like to work at DFN

No previous telecommunication experience? Although experience in similar roles is preferred, our team of fiber construction technicians come from diverse career backgrounds. As long as you have the aptitude, are willing to learn and work hard, we want to see your application.

Why work at DFN?

At DFN, we strive to take care of our employees on and off the job.

Just to highlight a few of our amazing benefits:

• We offer a 200% 401(k) match capping at 9%
• 100% employer paid medical, dental, and vision plans plan for employees with affordable dependent coverage options.
• Free 1 Gig high speed fiber internet service if you live within our service territory.
• PTO package and 10 paid holidays including two days off for your birthday.

If this position sounds like the perfect fit for you, please see additional details below.

ESSENTIAL FUNCTIONS

• Use hand and power tools to conduct site preparation, excavation, pole setting, trenching, backfilling, clean-up, and landscaping duties.
• Maintain a safe work environment by following codes, standards, and legal regulations along with company policies and procedures. Take appropriate action in the event of a work site accident or incident.
• Follow established safety procedures including use of personal protective equipment to minimize exposure to roadway hazards. Immediately alert other employees and supervisors of any apparent or developing hazards.
• Safely operate and maintain company vehicles, including those with mounted aerial devices.Read and understand the operator's manual for each piece of equipment used.
• Maintain equipment by performing routine checks and maintenance.Report any issues promptly for repairs and maintenance to appropriate supervisory and/or fleet management personnel.
• Maintain good customer rapport by listening to and resolving customer concerns or questions.
• Be knowledgeable about DFN products and services, promoting available services to current and potential customers when appropriate.
• Ability to read construction prints and other engineering documentation.
• Learn how to troubleshoot construction issues that arise.
• Use vehicle mounted aerial devices to hang fiber cables and install poles and equipment.
• Safely climb telecommunication poles, up to 50 feet high, using gaff climbers to install and repair equipment.
• Maintain a positive attitude and strong work ethic. This is a high productivity position with minimal supervision.
• This job description covers the most crucial key and supplemental duties performed in the position, but does not include other occasional work, which may be similar, related to, or a logical assignment for the position. Other projects will be assigned as needed.

QUALIFICATIONS

• Able to meet physical demands with reasonable accommodation if necessary. This position is considered heavy physical labor and will be required to lift, push or pull up to 100 pounds occasionally and 20 pounds frequently.
• Clean driving record free from major moving violations within the last three years and a valid driver's license.
• Willing and able to work towards obtaining a class A CDL. CDL is required to be obtained within 6 months-1 year in positions that require the use of a commercial motor vehicle.
• Professional appearance, customer service oriented.
• Problem solving skills. Ability to troubleshoot construction hurdles in the field.
• Able to learn how to read construction prints.
• Able to learn NESC clearances and violations for aerial construction.
• Reliable and punctual.
• Positive attitude and strong work ethic.
• Willing and able to work as part of a team.
• Willing to work after business hours and on-call as needed and in urgent situations.
• DFN is a drug free workplace. All employees are required to successfully complete a pre-employment drug screen as well as random and for cause screens during employment as applicable