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Optical Customer Service Jobs in Ohio (NOW HIRING)

Shopko Optical

Optical Sales Associate

Mansfield, OH · On-site

$15.25 - $18.75/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

Shopko Optical

PT Optical Sales Associate

Mansfield, OH · On-site

$15.25 - $18.75/hr

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab.

AVA Consulting

Customer Service Representative

Youngstown, OH · On-site

$15 - $20.50/hr

Customer Service Representative Classic Optical's CS Rep acts as the frontline link to assist providers in optical offices. They are responsible for answering inquiries via phone, email, and fax ...

EOS

Fiber Optical Service Lead

New Albany, OH

Customer satisfaction and commitment to superior quality of service are our top business priorities ... Coordinate the day-to-day delivery of reactive fiber optic support services. * Manage incident ...

Collabera

Customer Service Representative

Mason, OH · On-site

$13.62/hr

... customer service. Explaining pricing and insurance benefits Placing outbound telephone calls or ... Previous experience with consultative sales in an optical store setting is highly preferred ...

Essilor

Customer Service Advocate

Groveport, OH

Provide quality customer service by answering customer calls, responding to customer questions ... High School education or equivalent required * 4+ years previous related optical experience and/or ...

EssilorLuxottica

Customer Service Coordinator

Youngstown, OH · On-site

$17 - $22.25/hr

GENERAL FUNCTION The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will be responsible for responding to customer, contract ...

Essilor

Customer Service Coordinator

Youngstown, OH · On-site

$17 - $22.25/hr

GENERAL FUNCTION The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will be responsible for responding to customer, contract ...

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Optical Customer Service information

What are the key skills and qualifications needed to thrive in optical customer service?

To thrive as an Optical Customer Service professional, you need a solid understanding of optical products and services, strong communication skills, and experience in a customer-facing environment. Familiarity with optical practice management systems, point-of-sale software, and sometimes certification as an optician or in optical dispensing is beneficial. Attention to detail, patience, problem-solving abilities, and a friendly, professional demeanor are key soft skills for this role. These competencies ensure customers receive knowledgeable support, accurate product recommendations, and a positive experience when purchasing eyewear or scheduling appointments.

What is an optical customer service?

An Optical Customer Service job involves assisting customers with eyewear purchases, providing product information, and ensuring a positive shopping experience. Responsibilities may include helping customers choose frames, explaining lens options, processing orders, and handling inquiries or concerns. Employees may also coordinate with optometrists, verify prescriptions, and manage insurance or payment details. Strong communication skills and knowledge of optical products are essential for success in this role.

Is an optical customer service job a good career path?

An optical customer service job involves assisting customers with eyewear and lens selections, often requiring good communication and knowledge of optical products. It can provide entry-level experience in healthcare or retail, with opportunities for advancement into supervisory or specialized roles with additional training or certifications. The job typically offers regular hours and a customer-focused environment.

What does an optical customer service do?

As an Optical Customer Service professional, your day often includes greeting customers, helping them select eyewear, answering questions about vision insurance and lens options, and assisting with frame fittings and adjustments. You may also handle scheduling appointments for eye exams, processing payments, and maintaining accurate records in the optical management system. Collaboration with optometrists, lab technicians, and sales teams is common to ensure a seamless customer experience. This role is dynamic and customer-focused, offering plenty of opportunities to develop expertise in both eye care and retail support.

What are the most commonly searched types of Optical Customer Service jobs in Ohio? The most popular types of Optical Customer Service jobs in Ohio are:
What are popular job titles related to Optical Customer Service jobs in Ohio? For Optical Customer Service jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Optical Customer Service jobs in Ohio look for? The top searched job categories for Optical Customer Service jobs in Ohio are:
Optical Customer Service jobs near you
Infographic showing various Optical Customer Service job openings in Ohio as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Optical Sales Associate

Shopko Optical

Mansfield, OH • On-site

$15.25 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago

Shopko Optical rating

5.6

Company rating: 5.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

26th of 39 rated optical retailers

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Ontario, OH.

On-the-job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

  • Competitive Wages & Sales Incentives
  • Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
  • Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
  • Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

· Provide excellent customer and patient service according to company and Optical Center standards

· Analyze patient eyewear needs

· Recommend specific lenses, lens coatings and frames to satisfy patient needs

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

· Order and dispense eyewear accurately and professionally

· Assist patients with proper frame repairs and adjustments

· Show patients how to insert, remove and care for their contact lenses

· Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

· Maintain a complete knowledge of third-party plans and claims

· Explain promotions and special lens offerings to patients and customers

· Balance accounts

· Prepare work orders containing specific instructions for Optical Lab

· Process medical billing information

· Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· High School Graduate or equivalent

· Maintain license as required by state

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

· Previous experience in an office and/or optical dispensing is preferred

· Able to handle multiple customer interactions/phone calls at a time

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development


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