Operations Team Lead Jobs in Virginia (NOW HIRING)

At Primo Brands, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team!

At Primo Brands, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally. We call it the Primo Life Advantage! We offer Medical, Prescription Drug, Dental, Vision, Life Insurance, Income Protection, Vacation, Holidays, and Sick Time.

We also provide support to help you continue to prepare for retirement with our 401(k) Savings Plan, employer contributions to Health Savings Accounts & the opportunity to purchase Primo Brands stock at a discounted price through our Employee Stock Purchase Program.

If you are a current associate of Primo Brands, please apply via MyADP.

As an Operations Team Lead, you’ll be a Primo Brands Ambassador in the marketplace in order to leave a positive impression at every customer interaction to foster customer advocacy and create long-term sustainable growth. This role delivers our products to commercial and residential customers via driving a CDL required vehicle. A team lead covers opens routes each day to cover for the branch or Zone. Candidates have highly developed interaction skills and demonstrate a commitment to providing exceptional customer service.  This role supports daily operations at the branch level and requires support supervision of branch associates.

Reporting Location: Roanoke, VA 

Compensation:  $73,000 annually 

Schedule: Monday – Friday (Saturdays dependent on business needs)

Start Time: Between 6 am - 7 am until workload completed

This role requires travel to other branches in the region for support as needed. 

Benefits of working for Primo Brands: 

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA) 

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP) 

Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment 

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits 

• Managing and oversee all branch operations and ensuring efficient operation on a day-to-day basis

• Improve productivity and streamline branch activities to maximize results and achieve peak performance

• Execute facility management and safety activities

• Make every associate/customer interaction a Premium Experience

• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques

• Behave in a way that ensures safety for themselves and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public

• Meet and help lead the team in every customer's individual preference by delivering correct product, in the right amount to all customers at the scheduled delivery times and days; maintain necessary delivery information on all accounts; fulfill customer orders to maintain proper customer inventories; respond promptly to all special service needs and request.

• CDL Class B with airbrake endorsement
• High School Diploma, GED or equivalent work experience
• Service-oriented with strong face-to-face sales skills
• Ability to work independently, efficiently, and in different types of weather
• Ability to effectively interact with customers in a variety of settings
• Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
• Ability to climb in and out of a commercial vehicle on average 40-55 times per day
• Ability to work an average 45-hour week or more, including variable start/end times
• Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
• You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands. You must possess a clean driving record, which means: in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
• Must be 21 years of age or older (DOT requirement)

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.