Operations Specialist Jobs in Quebec (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

HRSS- Absence Management / Salary Continuance Support Role Summary

We are seeking a Senior People Operations Specialist (12-month contract) to support the Absence team with the delivery of the Salary Continuance (SalCon) program.

This role will focus on the day-to-day operational administration of employee leaves, supporting employees through complex absence events while ensuring accuracy, compliance, and a consistent employee experience.

What will you do?

• Support administration of the Salary Continuance (SalCon) process across the leave lifecycle, including transition to Long-Term disability. (intake, documentation, monitoring, and follow-up)

• Provide employee guidance and support for leave-related inquiries (email, phone, case management)

• Complete case setup, documentation, and communication, including issuance of required forms

• Coordinate with Payroll, Benefits, Disability Case Management, and HR partners to ensure accurate case handling

• Support activities related to stop pay, reinstatement, and end-of-coverage communications

• Maintain data accuracy, compliance, and adherence to established processes

What do you need to succeed?

• Experience in absence management, disability support, HR operations, or benefits administration

• Strong understanding of employee leave processes (e.g., STD, LTD, return-to-work)

• Ability to manage high-volume, detail-oriented case work Strong communication and organizational skills

• High attention to detail and ability to manage multiple priorities Preferred:

• Experience in Disability Case Management or Salary Continuance programs

• Familiarity with Workday, payroll systems, or HR case management tools

• Experience working in a HR Shared Services environment

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Key Capabilities:

• Case management and operational execution

• Absence and leave expertise

• Stakeholder coordination

• Risk awareness and escalation

• Employee experience focus Reporting Relationship

Reports to: People Operations Manager

Why this role matters This role supports employees during critical leave events while helping ensure pay accuracy, compliance, and a consistent employee experience, and plays a key role in stabilizing operations while SalCon evolves.

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• We're honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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