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Operations Program Manager Jobs in Boston, MA (NOW HIRING)

STR

Program Manager & Operations Lead

Woburn, MA · On-site

As a Program Manager & Operations Lead, you will coordinate software development efforts across multiple teams, manage budgets, and facilitate communication to ensure successful project delivery.

STR

Program Manager & Operations Lead

Woburn, MA · On-site

$140K - $193K/yr

As a Program Manager you will coordinate the execution of software development efforts across ... As the Operations Lead you will coordinate, organize, and oversee execution of support activities ...

STR

Program Manager & Operations Lead

Woburn, MA

$140K - $193K/yr

As a Program Manager you will coordinate the execution of software development efforts across ... As the Operations Lead you will coordinate, organize, and oversee execution of support activities ...

STR

Program Manager & Operations Lead

Woburn, MA · On-site

As a Program Manager & Operations Lead, you will coordinate software development efforts and oversee support activities across multiple programs to ensure successful delivery of capabilities.

STR

Program Manager & Operations Lead

Woburn, MA · On-site

The Program Manager & Operations Lead will coordinate software development efforts and oversee support activities across programs, ensuring successful delivery and compliance with contract ...

STR

Program Manager & Operations Lead

Woburn, MA

$140K - $193K/yr

As a Program Manager you will coordinate the execution of software development efforts across ... As the Operations Lead you will coordinate, organize, and oversee execution of support activities ...

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All JobsOperations Program Manager JobsOperations Program Manager Jobs in Boston, MA

Operations Program Manager information

See Boston, MA salary details

$43.5K

$118.9K

$172.2K

How much do operations program manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for operations program manager in Boston, MA is $118,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $143,900.00 per year, depending on experience, location, and employer.

What does an operations program manager do?

An operations program manager oversees and coordinates multiple projects and processes within an organization to ensure efficiency and alignment with strategic goals. They develop plans, manage resources, monitor progress, and communicate with stakeholders, often using project management tools like MS Project or Jira. Strong leadership, organizational skills, and understanding of business operations are essential for success in this role.

What is the difference between Operations Program Manager vs Operations Analyst?

AspectOperations Program ManagerOperations Analyst
Required CredentialsBachelor's degree, project management certifications (e.g., PMP)Bachelor's degree, analytical or business certifications often preferred
Work EnvironmentCross-functional teams, strategic planning, project oversightData analysis, process improvement, reporting
Employer & Industry UsageManufacturing, logistics, tech companiesRetail, supply chain, operations departments
Common Search & ComparisonFocuses on managing programs and projectsFocuses on analyzing operations and data

The Operations Program Manager oversees multiple projects, coordinating teams to improve efficiency, while the Operations Analyst focuses on analyzing data to identify operational improvements. Both roles are vital in operations but differ in scope and responsibilities.

What is an Operations Program Manager?

An Operations Program Manager is a professional responsible for overseeing and coordinating multiple projects or programs within an organization's operations department. Their main duties include streamlining processes, managing cross-functional teams, and ensuring that projects are completed efficiently and align with business goals. They often analyze data to improve operational performance, implement new procedures, and facilitate communication between different departments. This role typically requires strong leadership, organizational, and problem-solving skills.

How much is the salary of an operations manager?

The salary of an operations manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. In larger organizations or high-cost areas, salaries can exceed this range, and additional compensation may include bonuses and benefits.

What are the key skills and qualifications needed to thrive as an Operations Program Manager, and why are they important?

To thrive as an Operations Program Manager, you need strong project management abilities, analytical thinking, and experience in operations, usually supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (such as Asana, Jira, or MS Project), Lean/Six Sigma methodologies, and ERP systems is commonly required. Exceptional communication, leadership, and problem-solving skills help you coordinate teams and drive process improvement. These skills and qualifications are crucial for efficiently managing complex projects, optimizing operations, and delivering results on time and within budget.

How does an Operations Program Manager typically collaborate with cross-functional teams to drive project success?

Operations Program Managers frequently act as a bridge between departments such as engineering, finance, and supply chain to ensure projects meet their objectives. They coordinate schedules, facilitate communication, and resolve interdepartmental issues, often leading cross-functional meetings and status updates. This collaborative approach helps to identify potential roadblocks early and align everyone on project goals and timelines, making strong interpersonal and organizational skills essential for success in this role.

What is the average salary for a programme manager?

The average salary for an Operations Program Manager typically ranges from $80,000 to $130,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits. Strong project management skills and certifications like PMP can also influence salary levels.

What are the top 3 skills of a program manager?

A program manager needs strong leadership and communication skills to coordinate teams and stakeholders effectively. Organizational and project management skills are essential for planning, executing, and monitoring multiple projects. Additionally, problem-solving and adaptability are important to address challenges and ensure program success.
What are popular job titles related to Operations Program Manager jobs in Boston, MA? For Operations Program Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Operations Program Manager jobs in Boston, MA look for? The top searched job categories for Operations Program Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Operations Program Manager jobs? Cities near Boston, MA with the most Operations Program Manager job openings:
Operations Program Manager jobs near you
Infographic showing various Operations Program Manager job openings in Boston, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $118,936 per year, or $57.2 per hour.
Senior Merchandising Operations Program Manager

Senior Merchandising Operations Program Manager

Chewy

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Job Description:
Our Opportunity:
Chewy is seeking a Voice Programs and Experience Strategy Lead to join our Merchandising Operations organization. This role will lead the strategy for how we gather, interpret, and act on feedback across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related support workflows. This person will help Chewy better understand who our users are, what they are trying to accomplish, where they experience friction, and how those pain points should inform product, process, enablement, and support decisions.
This is a highly strategic role for a builder who can create structure where it does not exist today. The right candidate will be able to design listening mechanisms, connect anecdotal feedback to operational and financial data, identify patterns across multiple channels, and turn those insights into compelling business cases that influence roadmaps and drive measurable change. This role is critical to improving vendor and user experience over time, increasing trust in our tools and support model, and helping Chewy prioritize the right investments for the greatest impact.
Our ideal candidate has strong business judgment, experience operating in ambiguity, and a passion for improving people's lives through better tools, workflows, and experiences. They are a strong communicator who earns trust quickly, sees connections others miss, and can translate feedback, data, observation, and context into a clear narrative that drives action.
What You'll Do:
  • Own the strategy for voice programs and experience improvement across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related workflows.
  • Design and scale feedback mechanisms across multiple channels, including surveys, interviews, roundtables, workflow reviews, targeted module feedback, ticket-response analysis, and other structured listening channels.
  • Build and maintain a centralized feedback-to-action process that consolidates insights across channels, identifies recurring themes, routes issues to the right partner teams, and tracks action through completion.
  • Translate qualitative and quantitative inputs into clear business problem statements, impact statements, desired outcomes, and prioritized recommendations for Product, Operations, Enablement, and other cross-functional teams.
  • Partner with Product and related stakeholders to influence roadmap prioritization by connecting user pain points to operational, adoption, financial, and experience data.
  • Develop practical frameworks for vendor types, user types, and key workflows so feedback can be interpreted in the right context and prioritization can be based on user impact, not only dollar value.
  • Identify where pain points should be addressed through product changes, process redesign, training, help content, support model changes, or other interventions - then partner with the right teams to make those recommendations reality
  • Build business cases and impact models that connect sentiment improvements and workflow improvements to measurable outcomes such as time savings, cost avoidance, adoption gains, stronger vendor engagement, and downstream commercial benefit.
  • Assess the current end-to-end experience for vendors and internal users within the Chewy Partner Hub and related workflows, identify breakdowns and opportunities, and make data-backed recommendations for improvement.
  • Define the strategy for vendor-facing help content and support content, including identifying what information users need, where it should live, and what tooling or platform is required to support it in partnership with Product and Enablement.
  • Use trade shows, field engagement, and direct user interaction as opportunities to deepen understanding of vendor segments, category-specific needs, and experience gaps.
  • Partner closely with Product, Vendor Experience Operations, Enablement, Analytics, and business stakeholders to ensure agreed actions are progressing and outcomes are reviewed after launch or process change.

What You'll Need:
  • 6+ years of business experience in ecommerce, retail, product management, program management, user experience, vendor management, or a related field.
  • 2+ years of experience as a Product Manager, UX researcher, Program Manager, ecommerce vendor, or in a comparable role requiring customer insight generation and cross-functional influence.
  • Strong business acumen and proven ability to connect user feedback to business outcomes, operational metrics, and prioritization decisions.
  • Experience gathering and synthesizing feedback through multiple mechanisms, including surveys, interviews, workshops, operational reviews, or similar methods.
  • Demonstrated ability to turn ambiguous inputs into clear insights, structured recommendations, and action plans.
  • Strong strategic and analytical skills, including the ability to connect data, anecdote, observation, and business context into a compelling narrative.
  • Excellent written and verbal communication skills, with the ability to build trust and influence cross-functional stakeholders at multiple levels.
  • Proven ability to operate effectively in ambiguous environments, identify the highest-impact opportunities, and create structure where processes do not yet exist.
  • Experience influencing product, process, or support decisions without direct authority.
  • Passion for improving user experience and simplifying complex workflows for customers and internal teams.
  • Creative thinker with the ability to connect dots in ways others may not, uncover hidden impact areas, and drive meaningful change.
  • Bachelor's degree required.

The base salary range for this role is $129,500 - $207,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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