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Global Program Manager Jobs in Boston, MA (NOW HIRING)

Benchling

Global Program Manager

San Francisco, CA · On-site +1

$151K - $241K/yr

ROLE OVERVIEW Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely ...

Benchling

Global Program Manager

Boston, MA · On-site

$120 - $160/hr

ROLE OVERVIEW Benchling is seeking an experienced customer‑facing Global Program Manager (GPM) to oversee the post‑sale experience for our largest Enterprise customers. The GPM will partner ...

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Global Program Manager information

See Boston, MA salary details

$67.4K

$136.4K

$354.1K

How much do global program manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for global program manager in Boston, MA is $136,383.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,800.00 and $149,400.00 per year, depending on experience, location, and employer.

What is a global program manager?

Global Program Managers are professionals responsible for overseeing and coordinating large-scale projects or programs that span multiple countries or regions. They ensure that project goals, timelines, and budgets are met while aligning with the organization's global strategy. Their role includes managing cross-functional teams, navigating cultural differences, and addressing logistical challenges associated with international operations. Strong communication, leadership, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a global program manager?

To thrive as a Global Program Manager, you need strong project management expertise, cross-cultural competence, and a background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with tools like Microsoft Project, Jira, and certifications such as PMP or Prince2 are typically required. Outstanding communication, leadership, and problem-solving abilities are essential for coordinating diverse teams and stakeholders across regions. These skills ensure seamless execution of complex global initiatives and alignment with organizational goals.

What are some common challenges faced by global program managers when coordinating projects across multiple regions?

Global Program Managers often encounter challenges such as navigating time zone differences, cultural nuances, and varying regulatory requirements when coordinating international projects. Effective communication and strong organizational skills are essential to align diverse teams and ensure project milestones are met. Building strong relationships with local stakeholders and adapting project plans to accommodate regional needs are key strategies for overcoming these challenges and ensuring smooth execution.

How much does a global program manager make?

A global program manager's salary typically ranges from $90,000 to $150,000 annually, depending on experience, industry, and location. Senior roles with extensive international responsibilities or certifications like PMP can earn higher compensation, often exceeding $160,000.

What are the most commonly searched types of Global Program jobs in Boston, MA?

The most popular types of Global Program jobs in Boston, MA are:

What are popular job titles related to Global Program Manager jobs in Boston, MA?

For Global Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Global Program Manager jobs in Boston, MA look for?

The top searched job categories for Global Program Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Global Program Manager jobs?

Cities near Boston, MA with the most Global Program Manager job openings:

Global Program Manager jobs near you
Infographic showing various Global Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $136,390 per year, or $65.6 per hour.

Global Program Manager

Benchling

San Francisco, CA • On-site, Remote

$151K - $241K/yr

Full-time

Re-posted 7 days ago

Job description

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.
The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.
RESPONSIBILITIES
  • Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers
  • Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
  • Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
  • Partner with the Enterprise AE to ensure seamless customer experience and grow the account
  • Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
  • Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy
  • Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
  • You will help shape the long-term strategy and vision for the Enterprise services business
  • You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
  • You will be seen as a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
  • You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
  • You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
  • You will be a respected cross-functional partner to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling

QUALIFICATIONS
Must haves:
  • Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
  • You are accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
  • At least 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space.
  • Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills. This includes work across professional services, customer support, customer success, product, marketing, strategy, and sales.
  • Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials.
  • Experience in services commercials including SOWs, budgeting, resourcing, and change orders.
  • Excellent interpersonal skills in verbal, written and presentation formats and experience presenting to the C-suite.
  • Ability to work at customer site, or in the Boston office based on customer and project needs.
  • BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.

Nice to have:
  • GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.

HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
#LI-SF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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