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Operations Process Manager Jobs in Indiana (NOW HIRING)

Waste Management

Operations Manager

Gary, IN

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... This role oversees personnel, equipment, and processes to ensure safe, compliant, efficient, and ...

Waste Management

Operations Manager

Gary, IN · On-site

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... This role oversees personnel, equipment, and processes to ensure safe, compliant, efficient, and ...

Waste Management

Operations Manager

Gary, IN

$85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Manager, Operations is responsible for leading and managing day-to-day operations ... This role oversees personnel, equipment, and processes to ensure safe, compliant, efficient, and ...

PetSmart Careers

Retail Operations Manager

Valparaiso, IN · On-site

$17.16 - $29.48/hr

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Plainfield, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Michigan City, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Plainfield, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Michigan City, IN · On-site

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Valparaiso, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Michigan City, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Plainfield, IN · On-site

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart Careers

Retail Operations Manager

Valparaiso, IN

$17.16 - $29.48/hr

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart Careers

Retail Operations Manager

Plainfield, IN · On-site

$17.16 - $29.48/hr

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

PetSmart

Retail Operations Manager

Michigan City, IN

  • Medical

  • Retirement

  • PTO

Development opportunities Job Summary PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company ...

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Showing results 41-60

All JobsOperations Process JobsOperations Process Manager JobsOperations Process Manager Jobs in Indiana

Operations Process Manager information

See Indiana salary details

$32.4K

$96.8K

$158.4K

How much do operations process manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for operations process manager in Indiana is $96,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $123,200.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What is the role of an operations process manager?

An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like process mapping and data analysis to optimize operations across departments.

What are popular job titles related to Operations Process Manager jobs in Indiana?

For Operations Process Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Operations Process Manager jobs in Indiana look for?

The top searched job categories for Operations Process Manager jobs in Indiana are:

What cities in Indiana are hiring for Operations Process Manager jobs?

Cities in Indiana with the most Operations Process Manager job openings:

Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $96,805 per year, or $46.5 per hour.

Operations Manager, Commercial Lines

Gregory and Appel Insurance

Indianapolis, IN • On-site

Full-time

Re-posted 2 days ago

Job description

The Operations Manager, Commercial Lines leads and supports the commercial lines service team in delivering high-quality, proactive service to clients while driving retention, renewal excellence, and operational scalability. This role is responsible for ensuring a consistent, efficient service model across a diverse portfolio of accounts, typically characterized by multi-line coverage, moderate complexity, and relationship-driven service expectations.
Blending strategic leadership with hands-on execution, this individual partners closely with producers and leadership to align service delivery with growth objectives. The Operations Manager plays a critical role in optimizing workflows, strengthening carrier engagement, and leveraging data and technology to improve both team performance and client outcomes.
This role oversees the day-to-day operations of the commercial lines operations team, including account management, renewal lifecycle execution, and client service standards. The Manager ensures operational discipline, E&O compliance, and consistency in service delivery while building a team capable of supporting sustainable mid-market growth.
A strong people leader, the Operations Manager develops and coaches account managers and service professionals, fostering a culture of accountability, responsiveness, adaptability and continuous improvement.
Key Responsibilities
  • Lead the daily operations of the commercial lines service team supporting a mid-market book of business, ensuring timely and accurate execution of all service activities
  • Drive a disciplined renewal process, including pre-renewal strategy, exposure updates, marketing/remarketing, and carrier negotiations
  • Partner with producers to support new business onboarding, ensuring smooth transitions and strong first-year client experiences
  • Standardize and optimize workflows to support efficiency, consistency, and scalability across mid-market accounts
  • Ensure adherence to agency management system standards, documentation protocols, and risk management best practices
  • Monitor key operational and service metrics (retention, renewal timelines, activity management, revenue per account manager, backlog) and take action to improve results
  • Oversee file audits and quality assurance processes to ensure compliance and service excellence
  • Build and maintain strong working relationships with carrier partners to support competitive placement and service responsiveness
  • Champion the use of technology, automation, and best practices to enhance the client and employee experience

People Leadership & Development
  • Evaluate staffing needs based on book segmentation, revenue growth, and service complexity; recommend hiring and structure accordingly
  • Onboard, and develop account managers and client service team members aligned to a mid-market service model
  • Establish clear roles, expectations, and performance standards tied to service timelines, accuracy, and client experience
  • Provide ongoing coaching, mentorship, and performance management to elevate individual and team performance
  • Support career pathing and skill development, including technical coverage knowledge, client advisory skills, and efficiency in service delivery
  • Foster a collaborative, accountable, and client-focused team environment

Operational & Financial Management
  • Support annual planning and budgeting processes; manage departmental expenses in alignment with financial targets
  • Balance workloads and capacity across the team to ensure service standards are consistently met
  • Improve operational efficiency by reducing rework, managing backlog, and enhancing process discipline
  • Contribute to profitability through strong retention, efficient service delivery, and effective resource utilization

Client & Business Impact
  • Maintains a strong partnership with our Sales Leadership to ensure client service strategy is executed with excellence.
  • Oversee service delivery for a team servicing mid-market commercial lines accounts, ensuring a consultative yet efficient client experience
  • Act as an escalation point for complex service issues, renewals, or client concerns
  • May maintain a small, strategic book of business or selectively engage in key client relationships
  • May support new business efforts through exposure analysis, coverage review, and quoting/rating as needed
  • Partner with leadership to continuously refine the mid-market service model and enhance client satisfaction and retention

Qualifications & Experience
  • 3-7 years of commercial lines insurance experience, with strong knowledge of mid-market accounts, multi-line coverages, and carrier markets
  • 3 years of leadership experience (preferred), including direct management of account managers or client service teams
  • Demonstrated success leading teams in a fast-paced agency environment, with accountability for service standards, retention, and operational performance
  • Strong understanding of renewal processes, marketing/remarketing strategies, and client lifecycle management
  • Experience with agency management systems and leveraging technology to drive efficiency and reporting
  • Proven ability to analyze metrics, manage workflows, and implement process improvements
  • Excellent communication, coaching, and leadership skills, with the ability to influence both peers and senior leadership

Apply