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Operations Performance Manager information

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$31K

$63.4K

$118.4K

How much do operations performance manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for operations performance manager in Aurora, IL is $63,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,400.00 per year, depending on experience, location, and employer.

What is the minimum salary of an operations manager?

The minimum salary for an operations performance manager varies by location and industry but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experience, certifications, and company size can increase compensation.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and collaborate across departments to optimize workflows and enhance productivity.

How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What jobs in the US pay 300,000 a year?

Operations Performance Managers in large organizations or industries such as finance, technology, or consulting can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-level executive roles like Chief Operating Officers or senior directors in these fields often have compensation packages exceeding this amount, including bonuses and stock options.

What job makes $10,000 a month without a degree?

Operations Performance Managers can earn around $10,000 per month through experience and performance, especially in industries like logistics, manufacturing, or supply chain management. Success in this role often depends on strong analytical skills, leadership, and familiarity with performance metrics and tools, rather than formal degrees.

What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.
What are popular job titles related to Operations Performance Manager jobs in Aurora, IL? For Operations Performance Manager jobs in Aurora, IL, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in Aurora, IL look for? The top searched job categories for Operations Performance Manager jobs in Aurora, IL are:
What cities near Aurora, IL are hiring for Operations Performance Manager jobs? Cities near Aurora, IL with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
General Manager, Service Operations - Elk Grove Village

General Manager, Service Operations - Elk Grove Village

YAMAZEN INC

Elk Grove Village, IL • On-site

$140K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

General Manager, Service Operations
Company: Yamazen Inc.
Location: Elk Grove Village, IL (Headquarters)
Scope: National - Supporting 18 U.S. Locations
About Yamazen
Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.
Position Summary
The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen's national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.
This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.
The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen's aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.
Key Responsibilities
Operational Leadership
  • Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations
  • Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance
  • Establish and standardize operational procedures, KPIs, and performance management systems across all service locations
  • Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls
  • Foster a culture of operational excellence, continuous improvement, and customer responsiveness

Service & Aftermarket Operations
  • Drive service excellence across field service, technical support, maintenance programs, and customer support operations
  • Improve service response times, first-time fix rates, and overall customer satisfaction performance
  • Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities
  • Support the expansion and scalability of service offerings and aftermarket programs nationwide

Financial & Performance Management
  • Own and manage P&L performance for national service operations
  • Develop and manage operational budgets, forecasting, and cost-control initiatives
  • Analyze operational and financial data to identify trends, risks, and improvement opportunities
  • Drive profitability through operational efficiency, labor optimization, and service performance improvements
  • Establish reporting visibility and performance dashboards to support data-driven decision-making

Process Improvement & Operational Excellence
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar operational methodologies
  • Standardize service delivery models, workflows, and operational best practices across all regions
  • Implement systems, tools, and reporting enhancements to improve operational visibility and execution
  • Identify and execute strategic initiatives that improve scalability, consistency, and customer experience
  • Lead organizational change initiatives that strengthen operational alignment and long-term growth

Cross-Functional Leadership
  • Partner with Sales, Engineering, Applications, and Executive Leadership to align operational strategies with company objectives
  • Support new product introductions, service capabilities, and business growth initiatives
  • Ensure strong communication and alignment between regional operations and corporate leadership
  • Contribute to strategic planning initiatives related to service growth, operational expansion, and customer support strategy

Skills and Qualifications:
  • 10+ years of progressive operations leadership experience, including senior-level or General Manager responsibility
  • Proven success leading multi-site or national service operations within a complex technical or industrial environment
  • Strong leadership experience managing geographically dispersed teams and driving organizational accountability
  • Demonstrated success improving operational performance, service delivery, and profitability
  • Strong financial acumen with direct P&L management responsibility
  • Excellent analytical, communication, and organizational leadership skills

Preferred
  • Background in OEM manufacturing, industrial equipment distribution, capital equipment, industrial automation, or related industries
  • Experience overseeing service operations, technical support, parts operations, and/or call center functions
  • Familiarity with ERP systems, service management platforms, and inventory optimization tools
  • Lean / Six Sigma certification or equivalent operational excellence training
  • Experience leading operational transformation or organizational change initiatives

Leadership Competencies
  • Strategic thinker with strong operational execution discipline
  • Data-driven decision-maker with strong analytical capability
  • Ability to influence and collaborate across functions and regions
  • Strong people leadership, coaching, and talent development skills
  • Customer-focused mindset with a commitment to service excellence
  • High level of accountability, adaptability, and business acumen

Success Measures
Success in this role will be measured by:
  • Improved technician utilization and operational efficiency
  • Increased service profitability and aftermarket growth
  • Reduced response times and improved customer satisfaction
  • Standardized KPIs and operational consistency nationwide
  • Strong leadership development and organizational accountability
  • Improved service execution, visibility, and reporting capabilities

Why Join Yamazen?
This is an opportunity to lead and shape a nationally scaled service organization within a growing industrial technology company. The General Manager, Service Operations will play a critical leadership role in driving operational transformation, enhancing customer support capabilities, and building a high-performing service culture across the organization.
Yamazen offers a collaborative environment, strong leadership visibility, and the opportunity to make a measurable impact on the future growth of the business.
Compensation and Benefits:
The estimated base pay for the position is typically between $140-160k.
The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.
In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!
Time off: Vacation / Personal sick days / Company paid holidays
Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.
No phone calls please.
Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.

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