Operations Performance Manager Jobs in Alberta (NOW HIRING)

Position Summary

Under the direction of the Director of Operations, the Warehouse Operations Manager is responsible for managing the day-to-day operations. This role is accountable for ensuring operational performance, customer satisfaction, and budget targets are achieved within a 24/7, single-client environment.

As the primary point of contact for the customer, the Warehouse Operations Manager will play a critical role in managing ongoing communication, resolving issues, and maintaining a high level of service in a fast-paced and demanding environment.

This is a unique opportunity to support the launch and development of a new operation, including building processes, contributing to operational design, and participating in hiring and developing the team. The role requires a hands-on, self-directed leader who can operate independently while collaborating with on-site transportation teams in a shared facility.

The operation is a smaller-scale warehouse (~16,000–17,000 sq ft) with approximately 20 employees across multiple shifts.

Location: Rocky View, AB

Schedule: Schedule can vary. Mon - Fri, 40+ hours

What you will do

• Act as the primary point of contact for the customer, managing day-to-day communication, resolving issues, and ensuring a high level of customer satisfaction
• Lead, coach, and develop a team of supervisors and warehouse staff across a 24/7 operation
• Support the startup and ongoing development of the operation, including establishing processes, workflows, and best practices
• Participate in the hiring, onboarding, and structuring of the warehouse team, including selection of supervisory staff
• Manage labour planning, scheduling, and performance to meet operational and financial targets
• Monitor KPIs and drive continuous improvement to achieve productivity, service, and cost objectives
• Collaborate with on-site transportation and terminal teams to ensure alignment and smooth execution within a shared facility
• Oversee daily warehouse activities including receiving, sorting, staging, and shipping of returned pallets, totes, and other reverse logistics materials
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Support inventory oversight and accuracy within a primarily manual operation, transitioning to system-supported processes over time
• Contribute to the future implementation and optimization of a Warehouse Management System (WMS)
• Manage budget responsibilities including labor, supplies, and operational expenses to meet P&L targets
• Foster a positive team environment with strong communication and engagement

What You’ll Bring

• 3–7 years of experience in warehouse, distribution, or logistics operations; 3PL experience
• Previous experience in a supervisory or leadership role, with a track record of developing teams
• Strong customer-facing experience, with the ability to manage high-expectation clients
• Experience working in fast-paced, evolving, or startup environments is highly preferred
• Demonstrated ability to work independently, take initiative, and operate as a self-starter with minimal on-site leadership support
• Strong problem-solving skills with the ability to make decisions and adapt quickly in a dynamic environment
• Familiarity with warehouse operations including shipping, receiving, and material handling
• Experience with WMS systems
• Financial acumen, with exposure to budgeting, cost control, or P&L management
• Knowledge of health & safety regulations and best practices
• Proficiency with MS Office (Excel, Outlook, Word, PowerPoint)

Key Competencies:

• Strong communication skills (verbal and written), with the ability to interact effectively at all levels
• Customer-centric mindset with a focus on service excellence
• Leadership, coaching, and team-building ability
• Highly organized with strong time management and multitasking skills
• Resilient and adaptable, able to manage competing priorities and a high-demand customer environment
• Collaborative approach with the ability to work cross-functionally

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.

• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.