Job Summary:
H&R Block is a leading tax service provider dedicated to helping clients and communities. The seasonal Operations Technical Specialist will ensure operational readiness for tax offices by providing technical and logistical support, assisting with office setups, and maintaining equipment and facilities during the tax season.
Responsibilities:
โข Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
โข Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
โข Perform custodial tasks to ensure offices are clean, organized, and ready for operation
โข Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
โข Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
โข Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
โข Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
โข Deliver supplies and materials to and from office locations in a timely and organized manner
โข Maintain accurate inventory of district resources, supplies, and computer equipment
โข Maintain up-to-date technical knowledge of supported products and systems
โข Partner with district leadership and technology teams to support office readiness goals
โข Participate in required training and complete other duties as assigned
Qualifications:
Required:
โข Ability to follow direction while exercising sound judgment in a field-based environment
โข Ability to lift and move office equipment weighing up to 55 pounds or more, with or without reasonable accommodation
โข Basic technical knowledge, including experience setting up, maintaining, and troubleshooting computer hardware and office technology
โข Comfort working independently in a fast-paced, field-based, seasonal role with a flexible schedule based on business needs
โข Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
โข Must have reliable transportation to travel between office locations as required
โข Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment
โข Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person
โข Working knowledge of Microsoft Outlook, Microsoft Teams, and other Microsoft Office applications
Preferred:
โข Experience partnering with operations and/or technology teams
โข Exposure to inventory tracking or asset management
โข Familiarity with virtual collaboration tools
Company:
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. Founded in 1955, the company is headquartered in Kansas City, USA, with a team of 10001+ employees. The company is currently Late Stage.