Operations Manager Jobs in Ridgefield, WA (NOW HIRING)

The role of the Flight Operations Manager is to oversee operations management, people management, and sensor platform resource allocation for helicopter aerial geospatial technologies workflows. The position will lead Flight Acquisition Managers, Project Coordinators, and Remote Sensing Technicians.  The position will proactively coordinate with Account Management, Estimation, Project Management, Production Leads, Survey, Maintenance and Flight Operations to prioritize efficient aerial data acquisition while maintaining a strong safety culture. 

Work Setting: 

• Location:  This role is based in Portland, OR and allows for a flexible/hybrid schedule
• Travel up to 5%

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 professionals in more than 100 offices worldwide.  NV5's continued growth has been spurred through strategic investments in firms with unique capabilities to help current and future customers solve the world's toughest problems.  The NV5 family brings together talent across a wide range of markets and fields, including Professional Engineers, Professional Land Surveyors, Architects, Photogrammetrists, GIS Professionals, Software Developers, IT, Project Management Professionals, and more.

At NV5 Geospatial, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment.  We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as a leader in our industry and expand our individual and collective potential.

Flight Operations (Approximately 25% of Time):

• Establish and maintain standards and limitations to ensure safe and efficient department operations 
• Assist with short and long-range plans that include departmental objectives
• Maximize asset utilization and capabilities by coordinating with maintenance personnel and flight operations
• Maintain operations and resource reporting with daily updates as required
• Manage platform and sensor resources to report on measures of effectiveness and efficiency for ROI
• Manage team and maintain adequate staffing relative to backlog  
• Assist in preparing annual operating budgets that include operating expenses, facilities, supplies, outside services, personnel, training, capital expenses and reserves
• Identify short- and long-term resource needs to successfully execute on project backlog
• Remain up to date on advancements in sensor technology and aviation platforms
• Support account management and estimation with technology approach, resource allocation and flight planning 
• Support project management with project status and planning 

Program/Policy Development (Approximately 25% of Time):

• Assist in developing and instituting department policies and procedures - including basic company policies, procedures and objectives - into departmental functions
• Ensure compliance with department policies and procedures - including basic company policies, procedures and objectives
• Assist in the development of and maintaining an operations policy manual to include flight, maintenance and pertinent company policies
• Establish scheduling policies and procedures that provide effective control and management 

Personnel Managment (Approximately 25% of Time):

• Establishing, with the cooperation and assistance of company personnel and human resources team, minimum employment qualifications, hiring procedures, salary structure, performance appraisal procedures, grade structure and dismissal procedures 
• Manage human resources for direct team with oversight of head count, hiring process, and training compliance
• Maintaining high morale through an awareness of company and department policies, employee development programs, and departmental goals and objectives 

Relationships - Internal & External (Approximately 15% of Time):

• Advising management on the status and requirements for current and future aircraft and sensor solutions
• Ensuring that high levels of customer service are provided to the company and its customers
• Maintaining lists of aviation vendors that meet the highest level of aviation safety and NV5 standards
• Establish and maintain partner and vendor relationships that meet NV5 standards 

Regulatory/Compliance (Approximately 10% of Time):

• Maintaining records as required by the FARs, manufacturers, and company policies
• Ensuring that department personnel are thoroughly familiar and comply with company policies, appropriate FARs, pertinent operating manuals, applicable standards and publications
• Monitoring security procedures to protect the aircraft and company facilities 

Required Qualifications: 

• Bachelor's degree in relevant field
• 5+ years progressive experience in aviation and/or remote sensing technology
• 3+ years of management experience   

Preferred Qualifications: 

• Bachelors/Masters degree in Business 
• Geospatial Certifications
• Aviation Certifications 

  Required Skills:  

• Excellent communication and leadership qualities
• Proactive planning ability to coordinate teams with multidimensional factors impacting operations and efficiency 
• Organizationally ability to handle multiple and competing priorities
• Ability to make impactful decisions with complex dynamics and competing interests under minimal supervision
• Maintain a positive and helpful attitude working under pressure
• Conveyance of a positive and professional image to internal and external contacts
• Technical skills in mapping or geospatial sciences
• Superior technological literacy
• Ability to analyze operating data and financial reports 

   Physical Requirements: 

• Must be able to work fixed office hours in addition to being accessible during flight crew operating hours  
• Travel may be up to 5% 

Employment is contingent upon successful completion of a background check and drug screening.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, FTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

#LI-Hybrid