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Operations Excellence Manager Jobs in California

Qcells

Manager, Operational Excellence

Irvine, CA · On-site

$115K - $165K/yr

We are looking for a Manager, Operational Excellence to join the EnFin Servicing Department to ... Operations, Risk and Compliance departments to ensure objectives and processes align with business ...

Qcells

Manager, Operational Excellence

Irvine, CA · On-site +1

$115K - $165K/yr

We are looking for a Manager, Operational Excellence to join the EnFin Servicing Department to ... Operations, Risk and Compliance departments to ensure objectives and processes align with business ...

EnCore

Operational Excellence Leader

Huntington Beach, CA · On-site

$120K - $175K/yr

JOB SUMMARY The Operational Excellence Leader is responsible for driving continuous improvement and ... Bachelor's degree in Business, Engineering, Operations Management, or related field; Master ...

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All JobsOperations Excellence JobsOperations Excellence Manager JobsOperations Excellence Manager Jobs in California

Operations Excellence Manager information

See California salary details

$30.6K

$62.6K

$116.9K

How much do operations excellence manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for operations excellence manager in California is $62,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is the difference between Operations Excellence Manager vs Continuous Improvement Manager?

AspectOperations Excellence ManagerContinuous Improvement Manager
CredentialsTypically requires a bachelor's degree in engineering, business, or related field; certifications like Lean, Six Sigma are commonSimilar credentials; Lean, Six Sigma certifications often preferred
Work EnvironmentWorks across departments to optimize processes, often in manufacturing or large organizationsFocuses on process improvements, often in manufacturing, healthcare, or service industries
Employer & Industry UsageUsed by companies aiming for operational efficiency and quality improvementsUsed by organizations seeking continuous process enhancements and waste reduction

The Operations Excellence Manager and Continuous Improvement Manager roles share similar credentials and work environments, focusing on process optimization. However, the Operations Excellence Manager often has a broader scope, overseeing multiple initiatives across departments, while the Continuous Improvement Manager concentrates specifically on ongoing process improvements. Both roles are vital for organizations committed to operational efficiency and quality enhancement.

How does an Operations Excellence Manager typically collaborate with cross-functional teams to drive process improvements?

An Operations Excellence Manager regularly works alongside departments such as production, quality, supply chain, and IT to identify inefficiencies and develop improvement strategies. This collaboration often involves facilitating workshops, leading process mapping sessions, and coordinating with team leads to implement best practices. Through effective communication and change management, the Operations Excellence Manager ensures alignment of goals and fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Excellence Manager, and why are they important?

To thrive as an Operations Excellence Manager, you need a strong background in process improvement, data analysis, and project management, typically supported by a degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma methodologies, and ERP or process mapping software—as well as relevant certifications like Lean Six Sigma Green Belt or Black Belt—is often required. Exceptional leadership, communication, and change management skills set top performers apart in this role. These skills are crucial for driving operational efficiency, fostering team alignment, and sustaining continuous improvement initiatives across the organization.

What does an Operations Excellence Manager do?

An Operations Excellence Manager is responsible for improving business processes to enhance efficiency, quality, and productivity within an organization. They analyze current operational procedures, identify areas for improvement, and implement best practices and Lean methodologies. Their goal is to streamline operations, reduce costs, and ensure high standards of performance across departments. They often lead cross-functional teams and drive continuous improvement initiatives to achieve organizational goals.
What are the most commonly searched types of Operations Excellence jobs in California? The most popular types of Operations Excellence jobs in California are:
What are popular job titles related to Operations Excellence Manager jobs in California? For Operations Excellence Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Operations Excellence Manager jobs in California look for? The top searched job categories for Operations Excellence Manager jobs in California are:
What cities in California are hiring for Operations Excellence Manager jobs? Cities in California with the most Operations Excellence Manager job openings:
Operations Excellence Manager jobs near you
Infographic showing various Operations Excellence Manager job openings in California as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,625 per year, or $30.1 per hour.
Manager of Operational Excellence

Manager of Operational Excellence

Athens Services

La Puente, CA • On-site

$120K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Athens Services rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

9th of 75 rated recycling and waste

Job description

Summary
The Operational Excellence (OpEx) Manager is responsible for driving transformative initiatives that enhance operational efficiency and elevate the Customer Experience (CX). This role will focus on optimizing standard operating procedures, streamlining processes, and fostering seamless cross-functional collaboration to ensure a consistently exceptional customer journey. By championing a white-glove, high-touch service approach, the OpEx Manager will implement strategies that align with organizational goals and customer satisfaction benchmarks. The ideal candidate has a strategic mindset, a commitment to continuous improvement, and a passion for delivering outstanding service.
Job Description
Key Responsibilities
Operational Excellence:
  • Collaborate with the OpEx team and other key departments to align on service excellence standards.
  • Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture of ongoing process improvement.
  • Establish and monitor performance metrics to ensure high operational efficiency and quality standards.
  • Identify and address opportunities for improvement within customer service processes, using data analysis to streamline operations and enhance the customer experience.

White-Glove Strategy Implementation:
  • Design and implement strategies to deliver exceptional, personalized service across all customer interactions.
  • Develop and track key performance indicators (KPIs) to assess the effectiveness of our white-glove approach, working with CX leaders to make adjustments that drive higher customer satisfaction.

Cross-Functional Collaboration:
  • Partner with other departments to align on customer service goals, initiatives, and quality standards.
  • Identify and address inter-department friction costs and failure points that lead to service failures.
  • Work closely with the Customer Experience Director and CX Managers to drive improvements and share best practices across teams.

Team Leadership:
  • Lead, mentor, and develop a high-performing team focused on delivering outstanding customer service.
  • Conduct regular training sessions to upskill team members in customer service best practices and operational excellence.

Customer Feedback & Reporting:
  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Prepare and present reports to senior management on customer satisfaction metrics, operational performance, and process improvements.

Qualifications:
  • Bachelor's degree in Business Administration, Customer Service Management, or a related field. Additional certifications or advanced degrees in relevant disciplines may also be advantageous.
  • Operations Excellence, Six Sigma, Lean background with experience in completing projects using continuous improvement methodology.
  • 5+ years of experience in customer service management.
  • Demonstrated success in implementing customer service strategies and enhancing service quality.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal abilities, with a collaborative, cross-departmental approach.

Salary Range: $120,000 - $145,000
Benefits:
  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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