Operations Director Jobs in Tennessee (NOW HIRING)

Position Summary

The Contractor Director serves as the executive lead for the State of Tennessee Facilities Services Management Contract. This role acts as the primary point of contact with full responsibility for contract performance, operational delivery, stakeholder alignment, and overall program success. The ideal candidate is a strategic leader and hands-on operator who can effectively manage complex, multi-site operations while maintaining strong partnerships with public-sector stakeholders.

Why Join Us

We're a family-owned organization committed to employee well-being, safety, and a collaborative culture. We value each employee’s contributions, encourage open communication, and foster an environment where people are respected—not just counted.

Key Responsibilities

Contract & Stakeholder Management

· Serve as the primary liaison between our organization and the State of Tennessee.

· Lead contract execution, ensuring compliance with all contractual requirements and performance

standards.

· Oversee the transition from contract award to full operational readiness.

· Collaborate with State governance and contract management teams to define, manage, and meet expectations.

· Align service delivery with the State’s strategic objectives and evolving business needs.

· Develop and maintain account management frameworks, reporting processes, and performance metrics.

· Proactively identify risks and resolve service delivery issues in a timely manner.

· Communicate organizational capabilities and propose value-driven improvements and innovations.

· Direct all communication channels, governance meetings, and reporting forums.

· Manage staffing models to ensure appropriate resource levels and operational coverage.

Operations & Team Leadership

· Lead and manage dedicated teams and support resources to deliver consistent, high-quality services.

· Foster a culture of accountability, safety, collaboration, and continuous improvement.

· Provide day-to-day leadership to ensure operational excellence across all sites.

· Drive performance through clear expectations, coaching, and measurable outcomes.

Workforce & Culture

· Build and sustain a positive organizational culture that promotes employee engagement and morale.

· Encourage ownership, responsiveness, and innovation at all levels of the team.

· Support talent development and succession planning initiatives.

Qualifications & Experience

· Bachelor’s degree in Facilities Management, Engineering (Civil, Mechanical, or Electrical), Construction Management, or a related field.

· 5–8+ years of progressive experience in public-sector facilities management, construction/project management, or maintenance operations.

· Experience managing government or transportation-related assets preferred.

· Proven success leading operations in a 24/7, multi-site environment.

· Experience managing mobile maintenance teams and operational facilities.

· Demonstrated ability to manage contracts, vendors, and procurement processes.

· Track record of delivering capital projects on time and within budget.

· Experience in collaborative or matrixed leadership environments is a plus.

Skills & Competencies

· Strong knowledge of building systems, including HVAC, electrical, plumbing, fire/life safety, and structural components.

· Solid project management capabilities; PMP certification preferred.

· Proficiency in CMMS and Microsoft Office; familiarity with GIS, ERP, or asset management systems is advantageous.

· Exceptional leadership, communication, and stakeholder engagement skills.

· Strong analytical thinking and problem-solving abilities.

· High degree of professionalism, adaptability, and initiative.

· Ability to work flexible hours, respond to emergencies, and travel between sites as needed.

Working Conditions

Combination of office, remote, and field-based work with frequent site visits. Regular travel required. May include varying weather conditions and occasional after-hours or emergency response.

Total Compensation Package to include: Compensation Package includes competitive base pay, annual profitability-based bonus, recognition incentives and extensive training opportunities. Comprehensive Benefit Plan options for full time employees to include: Health, Vision, & Dental insurance for you and your family, 401(k) Retirement Plan, two-weeks of Vacation time, accruing Sick time, paid Holidays, Free Life Insurance, Free Long Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Free Employee Assistance Plans, Nationwide Pet Insurance Discount, and more!
Company will conduct Background check, MVR and Controlled Substance testing prior to hire.

We're Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V