Operations Coordinator Manager Jobs in Raleigh, NC

Posting Information
Posting Information
Department
Carolina Performing Arts-506000
Career Area
Other
Is this an internal only recruitment?
No
Posting Open Date
07/13/2026
Application Deadline
08/12/2026
Position Type
Permanent Staff (SHRA)
Position Title
Business Services Coordinator - Contributing
Salary Grade Equivalent
NC07 / GN06
Working Title
Operations Coordinator
Position Number
20038913
Vacancy ID
P021177
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday - Sunday; Varied hours based on event schedule.
Work Location
CHAPEL HILL, NC
Position Location
North Carolina, US
Hiring Range
$45,000 - $47,668
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The mission of Carolina Performing Arts (CPA) is to spark curiosity, inspiring all members of our community to discover and more fully engage with the world. We collaborate with dynamic and compelling artists from across the globe to create novel, mission-driven performing arts experiences in partnership with our community. We also open our venues to others to explore, create, and celebrate their own work. Through the Office of the Executive Director for the Arts, CPA oversees all artistic programming, campus and community engagement, marketing and fundraising for its presented, commissioned and produced work, and manages all operations of its venues including facility rentals, technical production, audience services and ticketing.
Carolina Performing Arts thrives because of our collaborations with a diverse cohort of partners that create deeper understanding for our audiences and enable us to be empathetic visionaries. As our campus, state, nation, and world continue to reckon with systemic injustices, we are committed to being an agent for change and making certain that our internal practices reflect the values that are made visible on the stage. We have identified a set of equity priorities and goals to guide us in evaluating and redesigning our own systems, operations, and culture. In September 2021, CPA launched a permanent Equity Council made up of eight staff members, including a leadership representative, who serve as an advisory body supporting the development and execution of those priorities. Our work is made possible - and made better - through the contributions of team members from a wide array of backgrounds, experiences, and identities. We seek to recruit and develop staff to create a welcoming, inclusive, and equitable organization.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Operations Coordinator supports Carolina Performing Arts through three primary functions: event operations, box office operations, and volunteer corps coordination, focused on non-performance rentals, campus events, and special programs across CPA venues.
Event Operations
Assists Director of Venue Operations in the coordination of all aspects of event execution, including logistics, venue readiness, staffing, technical setup, and on-site support from pre-event planning through post-event closeout. Serves as the primary liaison for assigned venue rental clients and internal campus partners to ensure smooth, high-quality event execution.
Box Office Operations
Manages daily box office operations, including sales transactions, patron communications, reporting, and PCI-compliant procedures. Ensures accurate records, supports customer service needs, and supports outreach and rental-related ticketing coordination. Also ensures the box office is sufficiently staffed, creates schedules, and provides coverage when needed to maintain smooth operations and consistent service levels.
Volunteer Corps Coordination
Oversees volunteer scheduling, communication, training, and on-site support for CPA events. Maintains volunteer records and supplies, ensures adequate staffing for shifts, and provides on-site support for volunteers during shifts, including coordination, training reinforcement, and escalation of issues as needed.
This role collaborates closely with Production, House Management, Marketing, and Business Office teams to ensure effective coordination across all CPA venues. This position requires strong organization, clear communication, and sound judgment in a fast-paced, event-driven environment. Evening and weekend availability is required.
Minimum Education and Experience Requirements
Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Management Preferences
-Ability to consistently deliver professional, high-quality customer service.
-Demonstrated ability to effectively navigate complex event operations, ticketing, or CRM (Customer Relationship Management) systems.
-Strong organizational skills with the ability to manage multiple priorities.
-Experience coordinating volunteer programs.
-Experience with Tessitura or comparable ticketing and event management platforms.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Evening work occasionally, Night work, On-call occasionally, Weekend work
Special Instructions
H-1B sponsorship is not available for this position.
Quick Link
https://unc.peopleadmin.com/postings/319777
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.