Operations Associate Jobs in Springfield, MA (NOW HIRING)

Are you a detail-oriented professional who thrives in a collaborative environment? Join our dynamic team as an Underwriting Associate where you'll leverage your critical thinking skills and insurance expertise to support our global underwriting operations. This role offers the perfect balance of analytical work and interpersonal connection as you coordinate with underwriters, teams across multiple regions, and various internal functions.

About the Role

As an Underwriting Associate, you'll be the backbone of our underwriting process, providing essential support through partnerships with team members, clients, and internal departments. You'll handle renewals, new business opportunities, invoicing, and endorsements while ensuring smooth operations and exceptional service delivery.

Key Responsibilities

• Conduct preliminary deal analysis; prepare applicable account data for review by underwriters or client managers
• Review, verify and organize detailed source documents from clients applying standard guidelines and procedures to determine next steps
• Partner with clients or process owners to resolve errors and complete transactions
• Prepare and review documentation for issuance and customer acceptance
• Maintain timely communication with colleagues and clients regarding files, records, and other documentation
• Collaborate in developing concepts, processes, and critical success factors for achieving operational excellence

About the Team

Our team brings valuable support to the Underwriting functions of North America Engineering & Construction. We pride ourselves on accuracy, problem resolution and unrivaled industry knowledge. Our Underwriting Associates are knowledgeable workers who contribute to the overall success of our business unit. This is a dynamic organization with a team that stretches around the world!

About You

You're a detail-oriented professional with a strong customer focus and excellent interpersonal skills. You thrive on building effective working relationships in a multi-cultural environment and excel at collaborative work in a matrix organization. Your exceptional listening, reading, written, and verbal communication skills allow you to provide outstanding service while managing multiple priorities efficiently.

We are looking for candidates who meet these requirements:

• Excellent computer skills - Microsoft Office Suite with emphasis on Microsoft Excel and Outlook
• Experience composing business correspondence
• Proven ability working in globally located team situations; understanding and demonstrating sensitivity toward cultural differences
• Ability to establish priorities and to plan, coordinate and monitor personal work plan to remain current on deliverables with oversight of multiple tasks
• Fully proficient in the English language

These are additional nice to haves:

• Minimum 1 to 3 years relevant insurance experience in Underwriting support
• Bachelor's Degree
• Knowledge and understanding of commercial (property / casualty) insurance principles and practices

The position will be located in either our Alpharetta, GA or Windsor, CT offices. Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred.  This position is not eligible for full-time telework, relocation assistance or visa sponsorship. 

The estimated base salary range for this position is $52,000 to $78,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.