ZipRecruiter

Log In

1

Operations Associate Jobs in Springfield, MA (NOW HIRING)

Baystate Health

Operations Associate I

Westfield, MA · On-site

... operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient ...

Baystate Health

Operations Associate I

Westfield, MA

... operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient ...

Gopuff

Operations Associate, Hartford, #69

Hartford, CT · On-site

$17.19/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity ...

next page

Showing results 1-20

People also search for

All JobsOperations Associate JobsOperations Associate Jobs in Springfield, MA

Operations Associate information

See Springfield, MA salary details

$11

$26

$53

How much do operations associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for operations associate in Springfield, MA is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $30.19 per hour, depending on experience, location, and employer.

What Is an Operations Associate?

An operations associate provides support to the operations manager, either individually or as part of a team. As an operations associate, you assist with a variety of duties necessary to the basic operations of your employer, so your responsibilities depend to some degree on the industry in which you work—retail, healthcare, travel, manufacturing, or corporate offices. You handle clerical and administrative tasks, like employee scheduling, product management, and ordering supplies. You also monitor and assist with customer service, sales, and marketing initiatives.

What are the key skills and qualifications needed to thrive as an Operations Associate, and why are they important?

To thrive as an Operations Associate, you need strong organizational skills, attention to detail, and a solid understanding of business processes, typically supported by a bachelor's degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, data analysis tools, and office productivity software is often required. Excellent problem-solving, communication, and teamwork abilities help you adapt to changing priorities and coordinate effectively across departments. These skills ensure smooth daily operations, efficiency, and the ability to swiftly resolve issues within the organization.

What are some common challenges faced by Operations Associates, and how can they effectively manage them?

Operations Associates often encounter challenges such as juggling multiple tasks with tight deadlines, adapting to changing priorities, and ensuring efficient communication across different departments. To manage these effectively, it’s important to develop strong organizational skills, maintain flexibility, and proactively communicate with team members and supervisors. Utilizing project management tools and regularly seeking feedback can also help in staying on top of responsibilities and continuously improving performance.

What does an Operations Associate do?

An Operations Associate supports the daily functions of a business by ensuring that processes run smoothly and efficiently. Their responsibilities often include coordinating workflow, managing inventory, maintaining records, and assisting with administrative tasks. They may also help with process improvements and problem-solving to optimize operations. Operations Associates work closely with various departments to ensure that organizational goals are met and that operations comply with company policies and industry regulations.
More about Operations Associate jobs
What are the most commonly searched types of Operations jobs in Springfield, MA? The most popular types of Operations jobs in Springfield, MA are:
What are popular job titles related to Operations Associate jobs in Springfield, MA? For Operations Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Operations Associate jobs in Springfield, MA look for? The top searched job categories for Operations Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Operations Associate jobs? Cities near Springfield, MA with the most Operations Associate job openings:
Operations Associate jobs near you
Infographic showing various Operations Associate job openings in Springfield, MA as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,397 per year, or $26.2 per hour.
Senior Deposit Operations Associate/ACH Specialist (FT)

Senior Deposit Operations Associate/ACH Specialist (FT)

Westfield Bank

Westfield, MA • On-site

$22.79 - $34.18/hr

Full-time

Posted 25 days ago

Job description

Job Title: Senior Deposit Operations Associate/ACH Specialist Department: Operations
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: No Travel
Reports To: AVP, Deposit Operations Manager Positions Supervised: N/A
POSITION SUMMARY
Responsible for providing back-office support to customers, bank staff and Deposit Operations Associates relating to products and services offered and administered by the Operations Department. Subject matter expert in ACH processing.
ESSENTIAL FUNCTIONS
• Subject matter expert for ACH and Instant Payments in accordance with Regulation E and NACHA rules and guidelines.
• Acts as main point of contact for customers and branch staff to research and resolve ACH and Instant Payment inquiries/problems.
• Reviews daily ACH Exception and Reject Reconciliation reports to process non-posted items, IAT transactions, death notifications, and ACH rejected items.
• Determines exception transaction results and processes daily ACH returns through DNA Core system and FedLine Advantage.
• Reviews daily workflow queues in OnBase to review and process all Reg E and corporate claims, stop payments, and federal benefits enrollment forms.
• Processes any reclamations received in a timely manner.
• Processes any ACH Positive Pay Returns from the BGDS Department on a daily basis.
• Downloads Fed ACH Returns report from FedLine Advantage weekly.
• Downloads standard reports from FedLine Advantage monthly.
• Provides daily Exception report to lenders for their review and decision.
• Researches and reconciles any outages on the ACH In Process General Ledger account.
• Balances the ELAN account on a monthly basis.
• Utilizes Payment Exchange system to monitor and work on all Instant Payment transactions including Instant Payment fraud and disputes.
• Provides support and backup on all tasks performed by the Deposit Operations Associates.
• Assists in training new and existing Deposit Operations Associates on ACH and Instant Payments related tasks.
• Assists the Deposit Operations Manager as needed.
• Identify areas for improvement and work with management to implement recommended changes.
• Monitors procedures for accuracy and update as needed.
• Researches problems of a more complex nature.
• Processes all adjustment requests.
• Assists with gathering documentation for audit requests.
• Must complete NACHA, NEACH, BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.
POSITION QUALIFICATIONS
Competencies
• Communication
• Job Knowledge
• Productivity & Time Management
• Quality
• Teamwork & Cooperation
Education/Experience/Skills & Abilities
• High School Diploma or GED required.
• Minimum of 1 year of ACH processing experience
• Accredited ACH Professional (AAP) certification within 2 years of hire date.
• Strong attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Working knowledge of Microsoft Office (Word and Excel).
• Ability to multi-task with good organizational skills.
• Working knowledge of the bank's deposit products and services.
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Occasionally
11 - 20 lbs Occasionally
Sit Constantly
21 - 50 lbs Not Applicable
Handling/Fingering Occasionally
51 - 100 lbs Not Applicable
Reach Outward Not Applicable
Over 100 lbs Not Applicable
Reach Above Shoulder Not Applicable
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Not Applicable
26 - 40lbs Not Applicable
Bend Not Applicable
41 - 100 lbs Not Applicable
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE: 1000902

Apply