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Operations Assistant Jobs in Waterloo, ON (NOW HIRING)

RLB People

Limited Licensee Condominium Manager

Guelph, ON · On-site

CA$50K - CA$60K/yr

Property operations * Assist with developing and managing annual budgets for condominium corporations. * Review invoices and support approvals in accordance with internal processes. * Review and ...

TRIGO

Team Leader

Milton, ON · On-site

CA$19.50/hr

Daily communication with various stakeholders at the site level Operations * Assist Site Leaders or Sr. Site Leaders as needed * Train inspectors and validate adherence to process (ie: audits)

ABL Careers

Senior Operations Lead Short Term

Milton, ON · On-site

CA$28 - CA$33/hr

Milton, ON - James Snow Parkway/ Regional Rd Duties and Responsibilities: - Assist with senior ... operation effectiveness and efficiency in the distribution centers - Directs the overall safety ...

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All JobsOperations JobsOperations Assistant JobsOperations Assistant Jobs in Waterloo, ON

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How much do operations assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for operations assistant in Waterloo, ON is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.12 and $19.27 per hour, depending on experience, location, and employer.

What is an operations assistant?

An operations assistant takes care of a variety of administrative and clerical responsibilities for an organization. Their purpose is to help ensure the business runs smoothly by resolving customer complaints, training employees, and assisting management. As an operations assistant, you can work in a wide variety of industries, and your specific duties vary depending upon the job field. This career requires industry-specific work experience, as well as strong interpersonal skills. Some medical employers require additional qualifications, such as an associate degree in a related field.

What are the key skills and qualifications needed to thrive as an operations assistant, and why are they important?

To excel as an Operations Assistant, you typically need strong organizational skills, attention to detail, and a foundational understanding of business administration, often supported by an associate's or bachelor's degree. Familiarity with office software like Microsoft Office Suite, project management tools, and basic database systems is commonly required. Excellent communication, time management, and problem-solving abilities help individuals stand out in this role. These skills ensure efficient support for daily operations, smooth workflow, and effective coordination across teams.

What are some common challenges operations assistants face, and how can they effectively manage them?

Operations Assistants often juggle multiple tasks simultaneously, such as coordinating schedules, processing documentation, and supporting various departments. One common challenge is managing shifting priorities while maintaining attention to detail. To succeed, it's important to develop strong organizational skills, use digital tools to track tasks, and communicate proactively with team members. Regular check-ins with supervisors and colleagues can also help ensure alignment and prevent bottlenecks.

What is the difference between Operations Assistant vs Administrative Assistant?

AspectOperations AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer certifications in office managementHigh school diploma; often requires proficiency in office software
Work EnvironmentCorporate offices, warehouses, or production facilitiesOffice settings, reception areas
Employer & Industry UsageManufacturing, logistics, retail, corporateCorporate, government, nonprofit, small businesses
Common Search & ComparisonOperations Assistant vs Administrative Assistant

The main difference is that Operations Assistants focus on supporting daily operational functions, logistics, and process improvements, often in more technical or production environments. Administrative Assistants primarily handle clerical tasks, scheduling, and office management. Both roles require organizational skills and basic office credentials, but Operations Assistants tend to work more closely with operational teams and processes.

Is operations assistant a high paying job?

The operations assistant role typically offers a moderate salary that varies by industry, location, and experience level. It is generally considered an entry- to mid-level position, with higher pay potential for those with specialized skills or certifications in areas like logistics or project management.

What does an operations assistant get paid?

The average salary for an operations assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Operations Assistant jobs

What are the most commonly searched types of Operations jobs in Waterloo, ON?

The most popular types of Operations jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Operations Assistant jobs?

Cities near Waterloo, ON with the most Operations Assistant job openings:

Operations Assistant jobs near you
Infographic showing various Operations Assistant job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $35,827 per year, or $17.2 per hour.

CyberArk Operations Analyst (Idira)

Manulife

Waterloo, ON

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.

  • Manage incidents, service requests, and operational tasks in accordance with established SLAs.

  • Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.

Job description

The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk services. This role manages incidents, service requests, operational activities, and user inquiries while ensuring service delivery aligns with established service level agreements (SLAs).

Working closely with operational and engineering teams, the CyberArk Operations Analyst (Idira) supports troubleshooting, platform maintenance, service improvements, and project initiatives. The successful candidate will bring strong technical problem-solving skills, effective communication abilities, and a commitment to providing an exceptional service experience to both business and technology stakeholders.

Position Responsibilities:
Operational Support

  • Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
  • Manage incidents, service requests, and operational tasks in accordance with established SLAs.
  • Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
  • Ensure all activities, requests, and resolutions are accurately documented within the organization's ticketing systems.

Troubleshooting & Problem Resolution

  • Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
  • Assist in identifying root causes and implementing corrective actions to reduce recurring issues.
  • Collaborate with engineering teams to support complex technical issues, upgrades, platform enhancements, and service improvements.

Collaboration & Stakeholder Support

  • Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
  • Provide timely updates and clear communication throughout the lifecycle of incidents and service requests.
  • Contribute to a collaborative and inclusive team environment by supporting colleagues across operations and engineering functions.

Process Improvement & Documentation

  • Maintain operational procedures, knowledge articles, and support documentation.
  • Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
  • Participate in continuous improvement initiatives and projects that strengthen the Privileged Access Services program.

Required Qualifications:

  • 2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
  • 2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
  • Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
  • Understanding of incident management, request fulfillment, and SLA-driven support models.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proven ability to communicate professionally with stakeholders through various communication channels.
  • Experience collaborating effectively with both technical and business teams.
  • Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated commitment to customer service, teamwork, and continuous improvement.

Preferred Qualifications:

  • Experience supporting one or more CyberArk components, including:
  • Privileged Access Manager (PAM)
  • Password Vault Web Access (PVWA)
  • Central Policy Manager (CPM)
  • Privileged Session Manager (PSM)
  • Privileged Threat Analytics (PTA)
  • Endpoint Privilege Manager (EPM)
  • CyberArk Defender, Sentry, Guardian, or related CyberArk certifications.
  • Familiarity with IAM principles, privileged access management practices, and security best practices.
  • Experience supporting enterprise security platforms within large and complex environments.
  • Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals.
  • Experience supporting audit, regulatory compliance, and security governance requirements.
  • Experience with automation or scripting using PowerShell, Python, or similar technologies.
  • ITIL Foundation certification or experience working within ITIL-based service management environments

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our distributed team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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