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Operational Resilience Jobs (NOW HIRING)

Remitly

Operational Risk Manager

Seattle, WA · On-site

$128K - $160K/yr

Be responsible for Resilience Assurance within the Governance & Compliance Assurance Program ... Review operational risk policies and standards for risk management along with understanding the ...

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How much do operational resilience jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for operational resilience in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operational Resilience professional, and why are they important?

To thrive as an Operational Resilience professional, you need a solid understanding of risk management, business continuity planning, regulatory compliance, and typically a degree in business, risk, or a related field. Familiarity with business continuity management software, risk assessment tools, and certifications such as ISO 22301 or CBCP are highly valued. Strong analytical thinking, communication, and stakeholder management skills help you drive cross-functional initiatives and respond effectively to disruptions. These skills and qualities are critical for ensuring organizations can anticipate, withstand, and quickly recover from operational disruptions.

What are some common challenges faced by professionals in Operational Resilience roles, and how can they be addressed?

Professionals in Operational Resilience roles often face challenges such as coordinating across multiple departments, adapting to rapidly evolving risks, and ensuring that business continuity plans remain current and effective. Addressing these challenges requires strong communication skills, regular scenario-based exercises, and ongoing collaboration with IT, risk management, and business units. Staying proactive through continuous monitoring and fostering a culture of resilience across the organization are key strategies for success in this role.

What is operational resilience?

Operational resilience is the ability of an organization to prepare for, respond to, and recover from disruptions that could impact critical business operations and services. It involves identifying potential risks, implementing measures to prevent or minimize the impact of those risks, and ensuring that essential functions can continue during and after an incident. Operational resilience covers areas such as business continuity, disaster recovery, cybersecurity, and risk management, aiming to protect both the organization and its stakeholders.

What is the difference between Operational Resilience vs Business Continuity Specialist?

AspectOperational ResilienceBusiness Continuity Specialist
FocusEnsuring an organization can withstand and adapt to disruptions across all functionsDeveloping plans to maintain critical business operations during specific disruptions
CertificationsISO 22301, BCM certifications, risk managementISO 22301, Business Continuity certifications
Work EnvironmentCross-departmental, strategic, risk management teamsBusiness units, crisis management teams
Industry UsageFinancial services, banking, insurance, regulated industriesAll industries requiring disaster recovery plans

Operational Resilience focuses on a holistic approach to ensure an organization can adapt and recover from various disruptions, while a Business Continuity Specialist concentrates on creating specific plans to maintain critical functions during crises. Both roles are essential but differ in scope and strategic emphasis.

More about Operational Resilience jobs
What are the most commonly searched types of Operational Resilience jobs? The most popular types of Operational Resilience jobs are:
What states have the most Operational Resilience jobs? States with the most job openings for Operational Resilience jobs include:
What job categories do people searching Operational Resilience jobs look for? The top searched job categories for Operational Resilience jobs are:
Operational Resilience jobs near you
Infographic showing various Operational Resilience job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.
Senior Technology Resilience and Operations Leader

Senior Technology Resilience and Operations Leader

Citizens

Iselin, NJ • On-site

$175K - $230K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Description

Senior Program Manager - Technology Resilience & Operations Leader

Department
Enterprise Resilience, Technology

Summary
The Senior Program Manager, Technology Resilience and Operations is responsible for leading and integrating multiple enterprise wide programs across technology resilience, cloud governance and architectural guardrails, third party resilience risk, and the Technology Operations Center. This role drives strategy, execution, governance, and metrics to ensure the organization operates safely, reliably, and resiliently across all technology environments. The role requires senior level program leadership with deep experience coordinating complex technology, risk, and operational initiatives across large organizations.

Key Responsibilities

Enterprise Technology Resilience Program Lead the enterprise technology resilience program, including strategy, roadmap, execution cadence, and governance
Develop and maintain technology resilience testing frameworks aligned with regulatory, industry, and internal standards
Coordinate with engineering, infrastructure, and application teams to plan and execute resilience, failover, and chaos testing exercises
Establish centralized program oversight for critical asset mapping, scenario design, testing schedules, issue tracking, and remediation management
Define, track, and report resilience metrics, dashboards, test coverage, and issue aging to senior leadership and governance forums
Drive continuous improvement initiatives across disaster recovery, high availability, and fault tolerant design practices

Cloud Governance and Resilience Guardrails Program Lead cloud governance and resilience guardrail initiatives in partnership with enterprise architecture, cloud engineering, and risk teams
Define minimum resilience design requirements for cloud native and hybrid solutions, including multi availability zone patterns, automated failover, observability, and dependency management
Program manage the integration of resilience controls into reference architectures, delivery pipelines, and automated policy enforcement
Develop and maintain standards, playbooks, and guidance to support consistent and resilient cloud adoption

Third Party and Fourth Party Resilience Risk Program Establish and mature a technology led third party resilience risk program
Program manage resilience assessments for critical third party and fourth party providers, including control reviews, dependency mapping, and scenario based testing
Coordinate development and maintenance of contingency and fallback plans for critical provider failures
Partner with Legal to support contract language alignment related to resilience, testing, notification, and performance obligations
Work closely with third party risk management, operational risk, procurement, legal, and business continuity teams to ensure integrated oversight and reporting
Define standardized resilience requirements and evidence expectations for third party engagements

Technology Operations Center Program Enablement Lead the program design, build out, and ongoing evolution of the Technology Operations Center as an enterprise monitoring and command capability
Define program requirements for operational dashboards, early warning indicators, system health telemetry, and resilience key performance indicators
Coordinate with monitoring and engineering teams to integrate analytics, runbooks, alerting standards, pattern detection, and escalation workflows
Ensure the Technology Operations Center operates as a fully enabled 24 by 7 capability in partnership with enterprise incident management teams

Required Qualifications Ten or more years of experience in technology program management, operational resilience, technology risk, cloud engineering, or enterprise technology leadership
Demonstrated experience leading complex, cross functional enterprise programs with regulatory and operational impact
Strong knowledge of technology resilience testing, cloud architecture principles, and observability practices
Experience working with third party risk frameworks, regulatory expectations, and contract control requirements
Prior experience supporting or managing mission critical operational centers such as NOC, TOC, or SOC
Proven ability to influence and drive execution across matrixed organizations without direct authority
Strong communication, stakeholder management, and executive reporting skills

Preferred Qualifications Experience leading programs supporting AWS, Azure, or Google Cloud resilience architectures
Familiarity with financial services regulatory guidance related to operational resilience and third party risk
Experience with incident management, chaos engineering, fault injection, or site reliability engineering programs
Professional certifications such as AWS Solutions Architect, CRISC, CISSP, CISA, or equivalent

Pay Transparency
The salary range for this position is $175,000 to $230,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on factors including work location, skills, and experience.

Benefits
Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

Equal Opportunity Statement
Citizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.

#LI-Citizens1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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