Part Time Operational Resilience Jobs (NOW HIRING)

DCTO, Infrastructure & Ops C - 01048647

---

Agency: MTAHQ

Job Title: Deputy Chief Technology officer, Infrastructure and Operations ©

Department: 791703

Division: 791000

Job Family: IT

Grade: 510

Reports To: Chief Technology Officer

Work Location: 2 BROADWAY

Full Time/Part-Time: F

Hours of Work: 7.5

Union: Non-Represented Position

MTA Headquarters reserves the right to remove this posting before the application deadline
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Telework:
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Job Summary:
The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership. 
The Deputy Chief Technology Officer (DCTO), Infrastructure & Operations serves as a senior technology executive responsible for defining, executing, and governing the enterprise infrastructure and operations strategy for the Metropolitan Transportation Authority (MTA). Reporting to the Chief Technology Officer, this role provides executive leadership for the design, modernization, and operation of the MTA's enterprise technology platforms that support mission-critical transportation services across all agencies.
The DCTO, Infrastructure & Operations ensures the reliability, resilience, security, scalability, and financial sustainability and accountability of the MTA's technology infrastructure, including enterprise networks, cloud and data center platforms, end-user computing environments, service operations, and core technology platforms. The role balances strategic technology leadership with operational excellence, ensuring that infrastructure capabilities effectively support the MTA's transportation operations, customer-facing systems, and internal business services.
As a key member of the CTO leadership team, this role drives enterprise infrastructure modernization and transformation initiatives, including cloud adoption, platform engineering practices, automation, DevSecOps enablement, and improved operational models that support modern product delivery and digital services. The role also ensures that infrastructure strategies align with the MTA's long-term capital planning, regulatory requirements, cybersecurity standards, and enterprise architecture principles partnering closely with senior leaders across Product, Architecture, Cybersecurity, Agile Center of Excellence (CoE) and enterprise business units to ensure technology platforms deliver high availability, operational resilience, and scalable capabilities.
Responsibilities:

• Enterprise Infrastructure Strategy & Modernization
  
  
  
  • Develop and execute the long-term enterprise infrastructure strategy aligned with organizational priorities.
  
  
  • Lead enterprise infrastructure modernization initiatives, including cloud and hybrid platform strategy, automation, platform engineering, and the adoption of DevSecOps practices such as infrastructure-as-code and automated CI/CD pipelines.
  
  
  • Establish enterprise infrastructure standards, lifecycle management policies, and governance frameworks.
  
  
  • Evaluate emerging technologies and define adoption strategies that enhance resilience, cost efficiency, and service quality.
  
  
  • Ensure infrastructure architecture supports scalability, interoperability, and long-term sustainability.
  
  
  • Implements technology infrastructure and operation solutions for strategic initiatives across the IT Divisions in collaboration with other DCTOs.
  
  


• IT Operations & Service Reliability
  
  
  
  • Provide executive oversight of enterprise IT operations to ensure high availability, reliability, and performance of all technology services across a 24/7 operational environment supporting mission-critical enterprise and operational systems.
  
  
  • Establish and monitor enterprise operational KPIs including uptime, performance, service delivery, and cost efficiency.
  
  
  • Enable enterprise DevSecOps capabilities by operating and evolving automation platforms, CI/CD tooling, and infrastructure provisioning frameworks that support modern product development and service delivery.
  
  
  • Drive a culture of operational excellence, continuous improvement, and service accountability within a 24/7 operational model where infrastructure services must remain continuously available.
  
  
  • Lead proactive performance management and capacity planning to anticipate and mitigate service disruptions.
  
  
  • Ensure service level objectives (SLOs) and service level agreements (SLAs) are consistently achieved.
  
  


• Disaster Recovery, Business Continuity & Resilience
  
  
  
  • Direct the development and execution of enterprise-wide disaster recovery and infrastructure resilience strategies that protect the organization’s 24/7 operational technology environment.
  
  
  • Define recovery objectives (RTO/RPO) and ensure infrastructure redundancy and failover capabilities are maintained.
  
  
  • Lead business continuity planning in partnership with executive leadership and risk management teams.
  
  
  • Ensure infrastructure resilience against operational, environmental, and cyber risks.
  
  


• Cybersecurity Infrastructure & Risk Management
  
  
  
  • Partner closely with the Chief Information Security Officer (CISO) to ensure secure infrastructure architecture and operational integrity.
  
  
  • Lead infrastructure remediation initiatives to address vulnerabilities and strengthen system hardening.
  
  
  • Co-lead response efforts for high-severity incidents impacting infrastructure services and provide executive leadership during critical incidents that may occur at any time across the organization’s 24/7 technology operations.
  
  
  • Partner with the CISO to integrate security controls, automated vulnerability scanning, and compliance validation into DevSecOps pipelines, ensuring secure and compliant software delivery.
  
  
  • Ensure compliance with applicable regulatory, legal, and industry standards.
  
  
  • Establish governance processes to proactively identify, assess, and mitigate infrastructure risks.
  
  


• Financial & Investment Leadership
  
  
  
  • Develop and manage the Infrastructure & Operations operating and capital budgets.
  
  
  • Lead financial planning and investment strategies for infrastructure initiatives.
  
  
  • Conduct cost-benefit analyses and business case development for major technology investments.
  
  
  • Drive cost optimization across infrastructure services, including cloud consumption management and strategic vendor contract oversight.
  
  
  • Maintain financial accountability and demonstrate return on technology investments.
  
  


• Vendor & Commercial Strategy
  
  
  
  • Establish and manage strategic relationships with infrastructure vendors, cloud providers, and managed service partners.
  
  
  • Oversee contract negotiations, service agreements, and vendor performance management.
  
  
  • Drive economies of scale through enterprise agreements and strategic sourcing.
  
  
  • Ensure vendor services align with enterprise standards, performance expectations, and financial objectives.
  
  


• Converged Network (Voice, Video & Data Networks)
  
  
  
  • Provide executive oversight of the enterprise converged network architecture, including voice, video, data, and collaboration platforms, ensuring secure, scalable, and resilient connectivity across all operating environments.
  
  
  • Direct the design, deployment, and lifecycle management of enterprise network infrastructure, including core data networks, unified communications, wireless connectivity, and cloud network integration.
  
  
  • Ensure high availability, performance, and security of enterprise network services supporting mission-critical operations, customer-facing systems, and workforce collaboration platforms operating continuously in a 24/7 service environment.
  
  
  • Lead enterprise infrastructure platform management across data centers, cloud environments, servers, storage, monitoring platforms, endpoint environments, and unified communications systems.
  
  
  • Establish governance for network lifecycle management, patching, technology refresh strategies, and infrastructure modernization, ensuring alignment with enterprise architecture and cybersecurity standards.
  
  


• Organizational & Workforce Leadership
  
  
  
  • Lead, coach, and develop senior directors, directors, and technical leaders within the I&O Division.
  
  
  • Drive workforce development initiatives, including upskilling in cloud technologies, automation, and emerging infrastructure capabilities.
  
  
  • Design and evolve the organizational structure to support modernization and long-term strategic objectives.
  
  
  • Build succession plans and strengthen leadership bench depth.
  
  
  • Foster a culture of accountability, collaboration, innovation, and operational excellence.
  
  
  • Maintain executive accountability for the continuous operation of enterprise technology services, recognizing that infrastructure and operational systems support a 24/7 environment requiring leadership availability during critical events and service disruptions.
  
  


• Executive Leadership & Governance
  
  
  
  • Serve as a senior member of the CTO leadership team and participate in enterprise technology governance.
  
  
  • Act as a primary liaison between infrastructure operations and executive stakeholders providing executive visibility and leadership during major incidents impacting the organization’s 24/7 technology services.
  
  
  • Align infrastructure strategy with broader enterprise and technology roadmaps.
  
  
  • Provide executive-level reporting on infrastructure health, risk exposure, financial performance, and modernization progress.
  
  
  • Lead by example and promote adherence to organizational core values and leadership principles.
  
  


• Enterprise Technology Partnership, Support & Enablement
  
  
  
  • Partner closely with Product leadership to ensure infrastructure platforms, environments, and operational services effectively support the development, deployment, and scaling of enterprise technology products.
  
  
  • Collaborate with Enterprise Architecture to align infrastructure strategies, platform standards, and technology roadmaps with long-term enterprise architecture principles and modernization goals.
  
  
  • Work in partnership with the Cybersecurity group to ensure infrastructure platforms are designed, deployed, and operated in accordance with enterprise security standards, risk management frameworks, and regulatory requirements.
  
  
  • Support the Agile Center of Excellence (CoE) by enabling infrastructure capabilities that facilitate modern delivery practices, including automated environments, DevSecOps pipelines, and scalable development platforms.
  
  
  • Ensure infrastructure services provide reliable, secure, and scalable platforms that empower product teams to deliver customer-facing and operational solutions efficiently.
  
  
  • Facilitate cross-functional collaboration between Infrastructure, Product, Architecture, Cybersecurity, and engineering teams to improve delivery velocity, operational stability, and technology alignment across the enterprise.
  
  
  • Contribute to enterprise governance forums and technology planning processes to ensure infrastructure capabilities and constraints are represented in strategic technology decisions.
  
  


• Service Desk & End-User Technology Support
  
  
  
  • Provide executive oversight of the enterprise Service Desk and end-user support functions, ensuring timely, high-quality technical assistance for employees and operational personnel across the organization.
  
  
  • Ensure effective support and lifecycle management for enterprise endpoint technologies, including desktops, laptops, mobile devices, printers, and other peripheral workplace devices and accessories.
  
  
  • Establish service management standards and operational procedures that drive efficient issue resolution, service request fulfillment, and continuous service improvement.
  
  
  • Implement modern service management practices, including self-service capabilities, automation, and knowledge management, to enhance user experience and operational efficiency.
  
  
  • Ensure end-user technology environments remain secure, reliable, and compliant with enterprise technology and cybersecurity standards.
  
  
  • Monitor service performance through service level agreements (SLAs), operational metrics, and customer satisfaction indicators, driving improvements in service delivery and user productivity.