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How much do onstar customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for onstar customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an OnStar customer service representative?

OnStar customer service representatives are trained professionals who assist OnStar subscribers with a variety of services, such as vehicle diagnostics, emergency assistance, navigation, and account management. They respond to customer inquiries, help troubleshoot issues, and provide guidance on using OnStar features. These representatives play a crucial role in ensuring customer satisfaction by delivering prompt and knowledgeable support, whether over the phone or via digital channels.

What are the key skills and qualifications needed to thrive as an OnStar customer service representative?

To thrive as an Onstar Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and Onstar's proprietary platforms is typically required. Patience, active listening, and the ability to remain calm under pressure are essential soft skills for this role. These skills and qualities ensure efficient resolution of customer issues, high satisfaction, and smooth delivery of emergency and subscription-based services.

What are some common challenges faced by OnStar customer service representatives and how can they be addressed?

OnStar Customer Service Representatives often encounter high call volumes and must handle a wide variety of customer needs, from technical troubleshooting to emergency assistance. Staying calm under pressure, quickly adapting to new technologies, and maintaining empathy during stressful situations are essential. Many representatives find it helpful to continually update their product knowledge and practice active listening to ensure clear communication. Supportive team structures and ongoing training are commonly provided to help representatives succeed and grow within the company.

What is the difference between Onstar Customer Service vs Call Center Customer Service Representative?

AspectOnstar Customer ServiceCall Center Customer Service Representative
CredentialsHigh school diploma or equivalent; training on vehicle systems and Onstar servicesHigh school diploma or equivalent; training on product knowledge and communication skills
Work EnvironmentVehicle technology support centers, call centers, or remote workCall centers, customer support offices, or remote
Industry UsageAutomotive and telematics industryVarious industries including retail, tech, and services
Common Search/ComparisonYesYes

Onstar Customer Service representatives primarily support vehicle telematics and automotive services, often working directly with vehicle technology. Call Center Customer Service Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Onstar roles focus more on automotive-specific knowledge, whereas call center roles may require more general product or service knowledge.

More about Onstar Customer Service jobs

What cities are hiring for Onstar Customer Service jobs?

Cities with the most Onstar Customer Service job openings:

What states have the most Onstar Customer Service jobs?

States with the most job openings for Onstar Customer Service jobs include:

What job categories do people searching Onstar Customer Service jobs look for?

The top searched job categories for Onstar Customer Service jobs are:

Onstar Customer Service jobs near you
Infographic showing various Onstar Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Automotive Sales Consultant

Arnie Bauer Chevrolet GMC

Wilmington, IL • On-site

Full-time

Retirement

Re-posted 25 days ago

Job description

Arnie Bauer Chevy GMC has been in business for over 80 years. We are committed to meeting the needs of our customers and community with our full selection of new and used cars, trucks, and SUVs, as well as our parts and service center. Our customers in search of better prices from a regional Chicago GMC or Chevy dealership will find the best deals around at Arnie Bauer.

Job Summary: 

As an Automotive Sales Consultant, you will be the face of our dealership and the trusted advisor to customers in their vehicle-buying journey. You are responsible for providing an exceptional purchase experience, demonstrating deep knowledge of our vehicle lineup (GMC, Chevrolet), and helping each customer find the right solution to fit their needs. This position demands a blend of product knowledge, customer service, follow-up, and consistent execution of the dealership’s proven sales process.

As an Automotive Sales Consultant, you’re not just selling cars—you’re building your own business within our dealership. Success comes from going beyond the showroom by consistently asking for referrals, staying connected with past customers, and actively networking in your community. Treat every interaction as an opportunity to grow your brand—whether through social media, follow-up calls, or customer testimonials. The most successful consultants understand that repeat and referral business is the foundation of a lasting career.

Benefits

  • Competitive Benefits Package for full-time employees 

  • Additional Coverage Options – including accident, cancer, and disability insurance

  • 401(k) after 1 year of employment

  • GM Employee Pricing on new car

  • Closed on Sundays

Key Responsibilities:

  • Greet customers promptly and professionally—whether on the showroom floor, lot, service drive, or digital platforms.

  • Actively listen and identify customer needs to recommend suitable vehicle options.

  • Conduct professional walkarounds, test drives, and product presentations to highlight features and value.

  • Understand and explain all financing, lease, and protection product options clearly.

  • Maintain working knowledge of inventory, incentives, trims, features, and competitive advantages.

  • Follow the dealership’s sales process, including CRM utilization, timely follow-ups, and delivery standards.

  • Ensure every customer is enrolled in OnStar, the brand app (myGMC, myChevy), and GM Rewards.

  • Guide customers through trade-in evaluations, appraisals, and vehicle delivery.

  • Represent the dealership’s culture of integrity, transparency, and customer care.

Qualifications:

  • Previous automotive sales experience preferred, but not required.

  • Strong communication, presentation, and interpersonal skills.

  • Proficient with technology (CRM systems, digital sales tools, mobile apps).

  • Self-motivated, disciplined, and goal-oriented. This is a small store moving to a bigger location. This is a great time to join this team. 

  • Valid driver’s license with a clean driving record.

Why Join Our Team?

  • Family-owned and operated since 1945.

  • Transparent pricing—no games, no gouging.

  • Free lifetime engine warranty on qualifying vehicles.

  • Strong brand recognition with Cadillac, Buick, GMC, and Chevrolet.

  • Commitment to community involvement and customer satisfaction.

Arnie Bauer Chevy GMC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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