Onslow County Public Library Jobs (NOW HIRING)

This posting is for part-time position at the Main Branch of the Onslow County Public Library. Performs skilled administrative support work in the public service areas of the public library, and related work as apparent or assigned. Work is performed under the general direction of the Librarian. Some weekend and evening work is required.

Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets customers; answers customer questions.
• Checks out library materials; checks in and sorts returned materials; assists customers with renewals and requested items.
• Empties book returns; shelves library materials and straightens shelves; assists with managing library collections.
• Collects fines and fees from customers; ensures transactions to customer accounts are recorded correctly; prepares daily cash report; issues receipts; assesses customer for lost or damaged items.
• Processes library memberships; explains library policies.
• Sends out billing and overdue notices;
• Operates standard office equipment and assists customers with the use of copiers, fax machines, etc.
• Assists customers with on-line catalog use and basic computer use; helps customers find library resources; helps customers fill out forms.
• Oversees volunteers.
• Pulls resources for outreach and in-house programs; may act as an assistant during outreach or in-house programs.
• Receives and directs incoming calls;
• Maintains knowledge of library materials, information resources, current events, and new technologies.
• Monitors library and customer activity; provides assistance in other service areas as necessary
• Provides outreach services to the community; and assists with developing and scheduling special programming.
• Enters a variety of information into computer system; prepares various statistical reports.
• Assists with processing library materials;
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.
• Processes material for consortium resource sharing.

Some knowledge of library operations; general knowledge of office terminology, procedures and equipment; ability to perform library tasks and to adhere to prescribed routines; ability to perform routine clerical tasks; ability to operate standard office and computer equipment; ability to operate standard office productivity software such as Microsoft Office, ability to operate various mobile devices such as e-readers, tablets, and smart phones; ability to understand and follow oral and written instructions; ability to establish and maintain effective working relationships with associates and customers.

High school diploma or GED and moderate experience in customer service, or equivalent combination of education and experience. Candidates with bilingual capabilities are preferred and encouraged to apply!

Pay rate will be determined based on qualifications, internal equity, budget and market considerations.

Regular Onslow County employees have the ability to participate in a wide array of employee benefits including: Health Insurance is provided by Cigna and covers a wide variety of healthcare services. Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults. Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam. Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit. The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%. Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases. Regular full-time employees earn 12 days of sick leave per year. County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary. The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools. County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans. For more information, please visit http://www.onslowcountync.gov//HR and click on the Benefits tab.