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Online Text Chat Operator Jobs (NOW HIRING)

Novolex

Thermoforming Operator

Mineral Wells, WV · On-site

APPLY ONLINE! TEXT TO APPLY NUMBER: * 928-668-6539 (928-NOVOLEX) Summary: This position is responsible for operating Thermoforming equipment throughout the facility. Essential Duties and ...

Lawyer.com

Sales Director

Basking Ridge, NJ

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

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All JobsOnline Text Chat Operator Jobs

Online Text Chat Operator information

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$29

How much do online text chat operator jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for online text chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an Online Text Chat Operator?

As an Online Text Chat Operator, your main responsibilities include responding promptly to customer inquiries via text-based chat, providing accurate information about products or services, and assisting with troubleshooting or resolving issues. You may also be required to document interactions, escalate more complex issues to appropriate team members, and maintain customer privacy and data security throughout each chat session. Additionally, operators often manage multiple chat conversations simultaneously, which requires strong organizational and multitasking skills. This role is typically part of a collaborative customer support team, where regular communication with supervisors and colleagues ensures seamless service delivery.

What is an Online Text Chat Operator job?

An Online Text Chat Operator interacts with customers via text-based chat to provide support, answer inquiries, or engage in conversations. These roles are commonly found in customer service, sales, or entertainment industries. Operators typically follow company guidelines and scripts to ensure effective communication. The job requires strong typing skills, good grammar, and the ability to handle multiple conversations at once. It can often be done remotely, offering flexibility in work hours.

What are the key skills and qualifications needed to thrive in the Online Text Chat Operator position, and why are they important?

To thrive as an Online Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and attention to detail, often demonstrated by prior customer service or administrative experience. Familiarity with live chat platforms, CRM systems, and basic computer literacy are typically required, and some employers may offer or prefer specific training or certifications in customer support tools. Patience, problem-solving, and the ability to multitask while maintaining a professional tone are important soft skills in this role. These skills ensure clear, efficient, and positive interactions with customers, which supports both customer satisfaction and company goals.

More about Online Text Chat Operator jobs
What cities are hiring for Online Text Chat Operator jobs? Cities with the most Online Text Chat Operator job openings:
What are the most commonly searched types of Text Chat Operator jobs? The most popular types of Text Chat Operator jobs are:
What states have the most Online Text Chat Operator jobs? States with the most job openings for Online Text Chat Operator jobs include:
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Online Text Chat Operator jobs near you
Infographic showing various Online Text Chat Operator job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

2-1-1

Clearwater, FL

$25/hr

Full-time

Posted 4 days ago

Job description

***Must already live in the Tampa Bay, Florida, area to be eligible for this role***

***Training for this position will be in person at our Clearwater administrative office for three weeks***


Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision.
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required.
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization's policies, practices, and procedures.

Qualification/Requirements:

  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills.
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member.

Education/Training/Experience

    • Bachelor's Degree from a four-year college or university or higher is preferred.
    • A high school diploma or equivalent with a combination of experience may be considered.
    • One year or more of related crisis, mental health, or substance abuse experience is required.
    • Experience handling crisis chat or text message conversations is required.
    • Health and Human Services background preferred.
    • Above-average computer skills preferred.

    Physical Demands:

    Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.


    Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.


    Other:

    • Level II Background Screen
    • Valid State of Florida Driver's License

    Apply